This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.
Apricot
Operational
90 days ago
99.97
% uptime
Today
ETO
Operational
90 days ago
99.97
% uptime
Today
Penelope
Operational
90 days ago
100.0
% uptime
Today
EveryAction
Operational
90 days ago
99.95
% uptime
Today
NGP VAN
Operational
90 days ago
99.95
% uptime
Today
ActionKit
Operational
90 days ago
100.0
% uptime
Today
CyberGrants
Operational
90 days ago
99.95
% uptime
Today
WeSpire
Operational
90 days ago
99.95
% uptime
Today
Network for Good
Operational
90 days ago
99.96
% uptime
Today
Grantmaker
Operational
90 days ago
100.0
% uptime
Today
GiveGab
Operational
90 days ago
99.95
% uptime
Today
GiveGab Enterprise
Operational
90 days ago
99.95
% uptime
Today
Salsa
Operational
90 days ago
100.0
% uptime
Today
DonorTrends
Operational
90 days ago
99.97
% uptime
Today
Mobilize
Operational
90 days ago
99.97
% uptime
Today
Nonprofit Hub
Operational
90 days ago
99.97
% uptime
Today
Test
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
CyberGrants will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 19:57 EST
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:05 EST
Donor Drive will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 19:57 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 19:58 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 19:58 EST
Give Gab will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:04 EST
Network for Good will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:04 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:00 EST
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:07 EST
CyberGrants will be undergoing some critical maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Feb 03, 2026 - 09:22 EST
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:07 EST
One Cause will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:08 EST
NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:07 EST
Penelope in Australia will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:09 EST
Penelope in North America and the UK will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:09 EST
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:08 EST
Salsa will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:10 EST
Donor Drive will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:10 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:11 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:11 EST
Network for Good will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:12 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:12 EST
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:13 EST
One Cause will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:14 EST
NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:14 EST
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:14 EST
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:15 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:17 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:17 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:18 EST
ETO in Australia will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:21 EST
Donor Drive will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:16 EST
ETO in North America will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:21 EST
Network for Good will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:18 EST
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:22 EST
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:23 EST
NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:23 EST
One Cause will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:30 EST
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:27 EST
CyberGrants will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:25 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:27 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:27 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:27 EST
Donor Drive will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:26 EST
Network for Good will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:26 EST
Give Gab will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:25 EST
One Cause will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:34 EST
Completed -
The scheduled maintenance has been completed.
Feb 2, 05:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 01:01 EST
Scheduled -
One Cause will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jan 11, 19:56 EST
Completed -
The scheduled maintenance has been completed.
Feb 2, 03:23 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 01:00 EST
Scheduled -
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 19:52 EST
Completed -
The scheduled maintenance has been completed.
Feb 2, 03:23 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 01:00 EST
Scheduled -
NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jan 11, 19:54 EST
Completed -
The scheduled maintenance has been completed.
Feb 2, 02:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 00:00 EST
Scheduled -
Wespire will be undergoing emergency maintenance on Feb 2, 2026 from 12-2am EST.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 27, 09:52 EST
Completed -
The scheduled maintenance has been completed.
Jan 30, 14:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 10:00 EST
Scheduled -
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 19:47 EST
Resolved -
As of 2:20PM ET, the earlier issue that caused users to not be able to generate disclosure reports has been resolved. We are continuing to monitor for any further issues.
Jan 28, 14:22 EST
Investigating -
We are currently investigating an issue that is causing users to be unable to generate disclosure reports. This will appear as if the report is generating for longer than expected. We are looking into the underlying cause and will share an update as soon as we have one.
Jan 28, 13:46 EST
Resolved -
This incident has been resolved.
Jan 27, 16:38 EST
Monitoring -
A fix has been implemented, tested, and deployed. We have confirmed that the ticketed event and fundraising pages are now loading without issue. We will continue to monitor to ensure there are no further issues. Further updates will be posted to this page.
Jan 27, 14:21 EST
Identified -
The issue has been identified and our development team is actively working on implementing the needed fix. Please continue to monitor this page for further updates.
Jan 27, 11:54 EST
Investigating -
We have received reports of Salsa ticketed event and fundraising pages not loading. Our team is currently reviewing as a top priority and working to remediate as soon as possible. Please continue to monitor this page for further updates.
Jan 27, 10:21 EST
Resolved -
The needed fix has been implemented and tested. Invoices are now again accessible in CyberGrants. We apologize for any inconvenience.
Jan 27, 13:55 EST
Investigating -
We are currently investigating an issue that is causing an error when attempting to open a CGDS invoice in CyberGrants. This is actively being reviewed as a top priority and we are hoping to resolve as soon as possible. Please continue to monitor this page for further updates.
Jan 27, 10:51 EST
Completed -
The scheduled maintenance has been completed.
Jan 26, 05:01 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 01:01 EST
Scheduled -
ETO in North America will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Nov 24, 12:16 EST
Completed -
The scheduled maintenance has been completed.
Jan 26, 05:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 01:00 EST
Scheduled -
Network for Good will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Nov 24, 12:09 EST
Resolved -
We are currently awaiting disbursements of the delayed CGDS grant payments. Payments are expected to occur next week. All other CGDS-related activities and processing associated with this issue are continuing as scheduled.
We will continue to monitor closely, and if there are any changes or additional delays, updates will be posted to the Bonterra Status page.
Jan 23, 15:36 EST
Monitoring -
We identified an issue that prevented the Monthly Grants cycle from running as scheduled, resulting in a delay for some monthly-only grants. The issue has been addressed, and we are moving quickly to process all impacted grants.
Our teams are actively working to complete processing and ensure payments are issued with minimal disruption. Payments are expected by January 29, or sooner depending on processing and review timelines.
Preventative measures are being implemented to ensure this does not happen again. We will continue to monitor progress closely and provide updates as needed.
Jan 20, 14:09 EST
Completed -
The scheduled maintenance has been completed.
Jan 23, 14:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 10:00 EST
Scheduled -
ETO in Australia will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Nov 24, 12:15 EST
Resolved -
As of 9:50 AM ET, the earlier issue that caused some users to not be able to login has been resolved. We are continuing to monitor for any further issues.
Jan 23, 09:52 EST
Investigating -
We are currently investigating an issue that is causing some users to be unable to login to their database. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
Jan 23, 09:43 EST