All Systems Operational

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Uptime over the past 90 days. View historical uptime.
Apricot Operational
90 days ago
99.7 % uptime
Today
ETO Operational
90 days ago
99.7 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
99.77 % uptime
Today
NGP VAN Operational
90 days ago
99.77 % uptime
Today
CyberGrants Operational
90 days ago
99.7 % uptime
Today
Network for Good Operational
90 days ago
99.8 % uptime
Today
GiveGab Operational
90 days ago
100.0 % uptime
Today
GiveGab Enterprise Operational
90 days ago
100.0 % uptime
Today
Salsa Operational
90 days ago
99.8 % uptime
Today
DonorTrends Operational
90 days ago
99.88 % uptime
Today
Mobilize Operational
90 days ago
100.0 % uptime
Today
ActionKit Operational
90 days ago
99.89 % uptime
Today
WeSpire Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Salsa will undergo scheduled maintenance Oct 19, 2024 01:30-03:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 2024 - 15:05 EDT
Scheduled - On Sat, Oct 19 at 1:30am EDT, Salsa systems will be undergoing system maintenance.
During this time, Salsa customers may experience their platform being unavailable for a maximum of two hours. There should be no impact on data. Salsa customers do not need to do anything before, during, or after this maintenance.
Oct 09, 2024 - 14:39 EDT
ETO AU Monthly Patching Oct 25, 2024 10:00-14:00 EDT
ETO in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:21 EDT
ETO Monthly Maintenance - Canada, US Public and US Private Oct 26, 2024 21:00 - Oct 27, 2024 01:00 EDT
ETO in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Saturday of the month from 1am - 5am UTC.
Posted on Jun 11, 2024 - 17:21 EDT
Apricot AU Monthly Maintenance Nov 1, 2024 10:00-14:00 EDT
Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:16 EDT
Apricot Monthly Maintenance - Canada and US Nov 2, 2024 21:00 - Nov 3, 2024 01:00 EDT
Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Jun 11, 2024 - 17:17 EDT
Penelope AU monthly maintenance Nov 8, 2024 09:00-13:00 EST
Penelope in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:24 EDT
Penelope Monthly Maintenance - Canada, US, UK Nov 9, 2024 21:00 - Nov 10, 2024 01:00 EST
Penelope in North America and the UK is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Saturday of the month from 1am-5am UTC.
Posted on Jun 11, 2024 - 17:24 EDT
EA and NGP VAN Monthly Maintenance Nov 16, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:18 EDT
EA and NGP VAN Monthly Maintenance Nov 17, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:19 EDT
EA and NGP VAN Monthly Maintenance Nov 18, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:19 EDT
ETO AU Monthly Patching Nov 22, 2024 10:00-14:00 EST
ETO in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:21 EDT
ETO Monthly Maintenance - Canada, US Public and US Private Nov 23, 2024 21:00 - Nov 24, 2024 01:00 EST
ETO in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Saturday of the month from 1am - 5am UTC.
Posted on Jun 11, 2024 - 17:21 EDT
Apricot AU Monthly Maintenance Dec 6, 2024 10:00-14:00 EST
Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:17 EDT
Apricot Monthly Maintenance - Canada and US Dec 7, 2024 10:00-14:00 EST
Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Aug 07, 2024 - 08:07 EDT
Penelope AU monthly maintenance Dec 13, 2024 09:00-13:00 EST
Penelope in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:24 EDT
Penelope Monthly Maintenance - Canada, US, UK Dec 14, 2024 17:22-21:22 EST
Penelope in North America and the UK is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Saturday of the month from 1am-5am UTC.
Posted on Jun 11, 2024 - 17:24 EDT
ETO AU Monthly Patching Dec 20, 2024 10:00-14:00 EST
ETO in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:22 EDT
EA and NGP VAN Monthly Maintenance Dec 21, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:19 EDT
ETO Monthly Maintenance - Canada, US Public and US Private Dec 21, 2024 21:00 - Dec 22, 2024 01:00 EST
ETO in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Saturday of the month from 1am - 5am UTC.
Posted on Jun 11, 2024 - 17:22 EDT
EA and NGP VAN Monthly Maintenance Dec 22, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:20 EDT
EA and NGP VAN Monthly Maintenance Dec 23, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:20 EDT
System Metrics Month Week Day
ActionKit Uptime
Fetching
Apricot Uptime
Fetching
CyberGrants Uptime
Fetching
DonorTrends Uptime
Fetching
ETO Uptime
Fetching
EveryAction Uptime
Fetching
GiveGab Uptime
Fetching
Mobilize Uptime
Fetching
NfG Uptime
Fetching
NGP VAN Uptime
Fetching
NPO Hub Uptime
Fetching
Penelope Uptime
Fetching
Salsa Uptime
Fetching
WeSpire Uptime
Fetching
Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024
Online Actions Access
Resolved - This incident has been resolved.
Oct 14, 20:00 EDT
Monitoring - Earlier today we experienced an issue that prevented some users from accessing Online Actions and impacted some supporters’ ability to load an Online Action form. The issue has been resolved and we will continue to closely monitor.
Oct 14, 18:52 EDT
Investigating - We are currently investigating an issue that is preventing some users from accessing Online Actions. This may also impact supporters' ability to load an Online Action form. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
Oct 14, 18:10 EDT
Oct 13, 2024
Penelope Monthly Maintenance - Canada, US, UK
Completed - The scheduled maintenance has been completed.
Oct 13, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 EDT
Scheduled - Penelope in North America and the UK is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Saturday of the month from 1am-5am UTC.
Jun 11, 17:23 EDT
Oct 12, 2024
Oct 11, 2024
Penelope AU monthly maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 09:00 EDT
Scheduled - Penelope in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Friday of the month from 2pm-6pm UTC.
Jun 11, 17:23 EDT
Oct 10, 2024
Apricot is experiencing intermittent disruptions
Resolved - This incident has been resolved. Thank you again for your ongoing patience and understanding. When available, additional details regarding the issue will be added to this incident page.
Oct 10, 16:13 EDT
Update - We are seeing improvements across the Apricot platform and are closely monitoring the situation. We will continue to monitor this through the end of the day tomorrow. Thank you for your patience as we observe the progress.
Oct 9, 16:59 EDT
Monitoring - We are seeing improvements across the Apricot platform and and are closely monitoring the situation. Thank you for your patience as we continue to observe the progress.
Oct 9, 13:33 EDT
Update - We are continuing to investigate this issue.
Oct 9, 13:25 EDT
Update - We are continuing to investigate this issue. Some users may see some error messages and slow loading pages in Apricot. Updates will continue to be posted on this page.
Oct 9, 12:54 EDT
Update - We are continuing to investigate this issue. Resolving this issue remains our top priority. Users may continue to see some error messages and slow loading pages in Apricot. Updates will continue to be posted on this page.
Oct 9, 12:24 EDT
Investigating - As of 10:45 AM CT, Apricot is experiencing intermittent disruptions for some users. We will provide an update and an estimated time for resolution as soon as possible.
Oct 9, 11:50 EDT
Automations Pausing
Resolved - We have reactivated and run the Automations impacted by the issue this morning. For any impacted Automations, it will show that the VAN Data Team edited it yesterday, which was part of our solution to have any impacted Automations to run.
Oct 10, 12:44 EDT
Identified - We have identified the issue and are working to reactivate and run all Automations.
Oct 10, 11:53 EDT
Investigating - We are currently investigating an issue that is causing Automations to pause. We do not recommend attempting to unpause until we have a resolution. No other Targeted Email messages are impacted by this issue.
Oct 10, 11:33 EDT
Oct 9, 2024
Oct 8, 2024
Apricot is experiencing intermittent disruptions
Resolved - This incident has been resolved. Thank you again for your ongoing patience and understanding. When available, additional details regarding the issue will be added to this incident page.
Oct 8, 16:33 EDT
Monitoring - We are seeing improvements across the Apricot platform and and are closely monitoring the situation. Our team remains engaged to ensure the issue is fully resolved. Thank you for your patience as we continue to observe the progress.
Oct 8, 16:20 EDT
Update - Resolving this issue continues to be our top priority. We continue to see slowness and errors in Apricot and with Apricot API integrations. Our team is working diligently to address the problem as quickly as possible. We sincerely appreciate your patience and understanding as we continue our investigation.
Oct 8, 15:57 EDT
Update - Resolving this issue remains our top priority. Our team is working diligently to address the problem as quickly as possible. We sincerely appreciate your patience and understanding as we continue our investigation.
Oct 8, 15:24 EDT
Investigating - We are continuing to investigate the issue, and it remains our foremost priority. Our team is fully focused on resolving the problem as quickly as possible. Thank you for your ongoing patience and understanding.
Oct 8, 14:54 EDT
Update - The modification made to address the issue did not resolve the problem. We investigating further and we will continue to provide updates as more information becomes available. Thank you for your patience.
Oct 8, 14:26 EDT
Identified - The issue has been identified, and we are now implementing a solution.
Oct 8, 14:02 EDT
Update - We are continuing to investigate this issue. Users may continue to see some error messages and slow loading pages in Apricot. Updates will continue to be posted on this page.
Oct 8, 13:39 EDT
Investigating - As of 12:05 PM CT, Apricot is experiencing intermittent disruptions for some users. We will provide an update and an estimated time for resolution as soon as possible.
Oct 8, 13:06 EDT
Issue with Event List
Resolved - This morning's issue that impacted Event List and searching on Events in Create A List has been resolved. Users should be able to search as expected now.
Oct 8, 10:59 EDT
Identified - We are currently fixing an issue for some users when attempting to access the Event List page or searching on Events in Create A List. We expect a resolution soon and will post updates as available.
Oct 8, 10:16 EDT
Network for Good will undergo scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:00 EDT
Scheduled - Network for Good will be undergoing regular scheduled maintenance on 2024-10-08 from 4:00am to 6:00am EDT.
While the system is undergoing maintenance, Network for Good users may encounter intermittent errors and/or degraded performance.
Sep 24, 14:29 EDT
Oct 7, 2024

No incidents reported.

Oct 6, 2024
Apricot Monthly Maintenance - Canada and US
Completed - The scheduled maintenance has been completed.
Oct 6, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 21:00 EDT
Scheduled - Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Jun 11, 17:16 EDT
Oct 5, 2024
Oct 4, 2024
NFG Donation Form Processing Issues
Resolved - This incident has been resolved.
Oct 4, 17:03 EDT
Update - We are continuing to investigate the issue. Updates will continue to be provided until resolution.
Oct 4, 16:46 EDT
Update - We are continuing to investigate the issue. Updates will continue to be provided until resolution.
Oct 4, 16:06 EDT
Update - We are continuing to investigate the issue. Updates will continue to be provided until resolution.
Oct 4, 15:36 EDT
Update - We are still investigating the issue causing some donors to be redirected to the login page, preventing them from completing their donation. Our team is working diligently to resolve this, and we will provide updates as soon as we have more information.
Oct 4, 15:05 EDT
Investigating - We are actively investigating an issue where some donors are being redirected to the login page, which is preventing them from completing their donations.
Oct 4, 14:28 EDT
Apricot AU Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 4, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 10:00 EDT
Scheduled - Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Jun 11, 17:16 EDT
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Salsa will undergo scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 EDT
Scheduled - Over the next few weeks Bonterra will be enhancing datacenter environments for our Salsa CRM customers. This work will be performed outside of standard US business hours throughout the month of September.
During these maintenance windows, Salsa customers may experience their platform being unavailable for a maximum of two hours. There should be no impact on data, and access should be restored by normal operating hours. Salsa customers do not need to do anything before, during, or after this maintenance.
Sep 10, 21:03 EDT
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