All Systems Operational

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Apricot Operational
90 days ago
99.97 % uptime
Today
ETO Operational
90 days ago
99.97 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
99.95 % uptime
Today
NGP VAN Operational
90 days ago
99.95 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
CyberGrants Operational
90 days ago
99.95 % uptime
Today
WeSpire Operational
90 days ago
99.95 % uptime
Today
Network for Good Operational
90 days ago
99.96 % uptime
Today
Grantmaker Operational
90 days ago
100.0 % uptime
Today
GiveGab Operational
90 days ago
99.95 % uptime
Today
GiveGab Enterprise Operational
90 days ago
99.95 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
99.97 % uptime
Today
Mobilize Operational
90 days ago
99.97 % uptime
Today
Nonprofit Hub Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

CyberGrants Patching Feb 9, 2026 01:00-05:00 EST

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 19:57 EST

Mobilize Monthly Maintenance Feb 9, 2026 01:00-05:00 EST

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:05 EST

Donor Drive Monthly Maintenance Feb 20, 2026 21:00 - Feb 21, 2026 01:00 EST

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 19:57 EST

EA and NGP VAN Monthly Maintenance Feb 21, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 19:58 EST

EA and NGP VAN Monthly Maintenance Feb 22, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 19:58 EST

Give Gab Maintenance Feb 23, 2026 01:00-05:00 EST

Give Gab will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:04 EST

Network for Good Monthly Maintenance Feb 23, 2026 01:00-05:00 EST

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:04 EST

EA and NGP VAN Monthly Maintenance Feb 23, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:00 EST

Apricot AU Monthly Maintenance Feb 27, 2026 10:00-14:00 EST

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:07 EST

CyberGrants Critical Maintenance Feb 28, 2026 20:00 - Mar 1, 2026 00:00 EST

CyberGrants will be undergoing some critical maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Feb 03, 2026 - 09:22 EST

NPO Hub, Grantwriter and Que Mar 2, 2026 01:00-05:00 EST

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:07 EST

Apricot Monthly Maintenance - Canada and US Mar 2, 2026 01:00-05:00 EST

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:07 EST

One Cause Maintenance Mar 2, 2026 01:00-05:00 EST

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:08 EST

Penelope AU maintenance Mar 6, 2026 09:00-13:00 EST

Penelope in Australia will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:09 EST

Mobilize Monthly Maintenance Mar 9, 2026 01:00-05:00 EDT

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:08 EST

Penelope Maintenance - Canada, US, UK Mar 9, 2026 01:00-05:00 EDT

Penelope in North America and the UK will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:09 EST

Salsa Patching Mar 16, 2026 01:00-05:00 EDT

Salsa will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:10 EST

Donor Drive Monthly Maintenance Mar 20, 2026 21:00 - Mar 21, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:10 EST

EA and NGP VAN Monthly Maintenance Mar 21, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:11 EST

EA and NGP VAN Monthly Maintenance Mar 22, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:11 EST

Network for Good Monthly Maintenance Mar 23, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:12 EST

EA and NGP VAN Monthly Maintenance Mar 23, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:12 EST

Apricot AU Monthly Maintenance Apr 3, 2026 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:13 EST

Apricot Monthly Maintenance - Canada and US Apr 6, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:14 EST

One Cause Maintenance Apr 6, 2026 01:00-05:00 EDT

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:14 EST

NPO Hub, Grantwriter and Que Apr 6, 2026 01:00-05:00 EDT

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:14 EST

Mobilize Monthly Maintenance Apr 13, 2026 01:00-05:00 EDT

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:15 EST

EA and NGP VAN Monthly Maintenance Apr 18, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:17 EST

EA and NGP VAN Monthly Maintenance Apr 19, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:17 EST

EA and NGP VAN Monthly Maintenance Apr 20, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:18 EST

ETO AU Patching Apr 24, 2026 10:00-14:00 EDT

ETO in Australia will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:21 EST

Donor Drive Monthly Maintenance Apr 24, 2026 21:00 - Apr 25, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:16 EST

Network for Good Monthly Maintenance Apr 27, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:18 EST

ETO Maintenance - Canada, US Public and US Private Apr 27, 2026 01:00-05:00 EDT

ETO in North America will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:21 EST

Apricot AU Monthly Maintenance May 1, 2026 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:22 EST

NPO Hub, Grantwriter and Que May 4, 2026 01:00-05:00 EDT

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:23 EST

Apricot Monthly Maintenance - Canada and US May 4, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:23 EST

One Cause Maintenance May 4, 2026 01:00-05:00 EDT

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:30 EST

Mobilize Monthly Maintenance May 11, 2026 01:00-05:00 EDT

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:27 EST

CyberGrants Patching May 11, 2026 01:00-05:00 EDT

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:25 EST

EA and NGP VAN Monthly Maintenance May 16, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:27 EST

EA and NGP VAN Monthly Maintenance May 17, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:27 EST

EA and NGP VAN Monthly Maintenance May 18, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:27 EST

Donor Drive Monthly Maintenance May 22, 2026 21:00 - May 23, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:26 EST

Give Gab Maintenance May 25, 2026 01:00-05:00 EDT

Give Gab will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:25 EST

Network for Good Monthly Maintenance May 25, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:26 EST

One Cause Maintenance Jun 1, 2026 01:00-05:00 EDT

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:34 EST

Apricot AU Monthly Maintenance Jun 5, 2026 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:33 EST

Apricot Monthly Maintenance - Canada and US Jun 8, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:33 EST

NPO Hub, Grantwriter and Que Jun 8, 2026 01:00-05:00 EDT

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:34 EST
Feb 3, 2026

No incidents reported today.

Feb 2, 2026
Completed - The scheduled maintenance has been completed.
Feb 2, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 01:01 EST
Scheduled - One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Jan 11, 19:56 EST
Completed - The scheduled maintenance has been completed.
Feb 2, 03:23 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 01:00 EST
Scheduled - Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Jan 11, 19:52 EST
Completed - The scheduled maintenance has been completed.
Feb 2, 03:23 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 01:00 EST
Scheduled - NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Jan 11, 19:54 EST
Completed - The scheduled maintenance has been completed.
Feb 2, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 00:00 EST
Scheduled - Wespire will be undergoing emergency maintenance on Feb 2, 2026 from 12-2am EST.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Jan 27, 09:52 EST
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Completed - The scheduled maintenance has been completed.
Jan 30, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 10:00 EST
Scheduled - Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Jan 11, 19:47 EST
Jan 29, 2026

No incidents reported.

Jan 28, 2026
Resolved - As of 2:20PM ET, the earlier issue that caused users to not be able to generate disclosure reports has been resolved. We are continuing to monitor for any further issues.
Jan 28, 14:22 EST
Investigating - We are currently investigating an issue that is causing users to be unable to generate disclosure reports. This will appear as if the report is generating for longer than expected. We are looking into the underlying cause and will share an update as soon as we have one.
Jan 28, 13:46 EST
Jan 27, 2026
Resolved - This incident has been resolved.
Jan 27, 16:38 EST
Monitoring - A fix has been implemented, tested, and deployed. We have confirmed that the ticketed event and fundraising pages are now loading without issue. We will continue to monitor to ensure there are no further issues. Further updates will be posted to this page.
Jan 27, 14:21 EST
Identified - The issue has been identified and our development team is actively working on implementing the needed fix. Please continue to monitor this page for further updates.
Jan 27, 11:54 EST
Investigating - We have received reports of Salsa ticketed event and fundraising pages not loading. Our team is currently reviewing as a top priority and working to remediate as soon as possible. Please continue to monitor this page for further updates.
Jan 27, 10:21 EST
Resolved - The needed fix has been implemented and tested. Invoices are now again accessible in CyberGrants. We apologize for any inconvenience.
Jan 27, 13:55 EST
Investigating - We are currently investigating an issue that is causing an error when attempting to open a CGDS invoice in CyberGrants. This is actively being reviewed as a top priority and we are hoping to resolve as soon as possible. Please continue to monitor this page for further updates.
Jan 27, 10:51 EST
Jan 26, 2026
Completed - The scheduled maintenance has been completed.
Jan 26, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 06:00 EST
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.
Nov 21, 15:56 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 05:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 01:01 EST
Scheduled - ETO in North America will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Nov 24, 12:16 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 01:00 EST
Scheduled - Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Nov 24, 12:09 EST
Jan 25, 2026
Completed - The scheduled maintenance has been completed.
Jan 25, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 06:00 EST
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.
Nov 21, 15:56 EST
Jan 24, 2026
Completed - The scheduled maintenance has been completed.
Jan 24, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 06:00 EST
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.
Jun 4, 11:45 EDT
Jan 23, 2026
Resolved - We are currently awaiting disbursements of the delayed CGDS grant payments. Payments are expected to occur next week. All other CGDS-related activities and processing associated with this issue are continuing as scheduled.

We will continue to monitor closely, and if there are any changes or additional delays, updates will be posted to the Bonterra Status page.

Jan 23, 15:36 EST
Monitoring - We identified an issue that prevented the Monthly Grants cycle from running as scheduled, resulting in a delay for some monthly-only grants. The issue has been addressed, and we are moving quickly to process all impacted grants.

Our teams are actively working to complete processing and ensure payments are issued with minimal disruption. Payments are expected by January 29, or sooner depending on processing and review timelines.

Preventative measures are being implemented to ensure this does not happen again. We will continue to monitor progress closely and provide updates as needed.

Jan 20, 14:09 EST
Completed - The scheduled maintenance has been completed.
Jan 23, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 10:00 EST
Scheduled - ETO in Australia will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Nov 24, 12:15 EST
Resolved - As of 9:50 AM ET, the earlier issue that caused some users to not be able to login has been resolved. We are continuing to monitor for any further issues.
Jan 23, 09:52 EST
Investigating - We are currently investigating an issue that is causing some users to be unable to login to their database. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
Jan 23, 09:43 EST
Jan 22, 2026

No incidents reported.

Jan 21, 2026
Resolved - The incident has been successfully resolved.
Jan 21, 13:30 EST
Monitoring - Apricot and ETO Connect are back to normal operations. We’re continuing to monitor the systems to ensure stable performance.
Jan 21, 10:02 EST
Investigating - We are currently investigating an issue affecting Apricot and ETO Connect, including admin-facing console, portal login, and external Intake Forms, for clients in the US Our team is actively working to restore access and will share updates as they become available.
Jan 21, 09:10 EST
Jan 20, 2026
Resolved - This incident has been resolved.
Jan 20, 14:16 EST
Update - An update has been implemented to remediate the issue impacting overall email deliverability into Yahoo & AOL domains. We have been, and will continue, monitoring email deliverability performance to ensure there is no regression.

Separately, we are in the process of resubscribing impacted contact records. This effort is currently underway and is expected to be completed by the end of the week.

We apologize for any impact this issue has caused and appreciate your continued patience. Please continue to monitor this page for further updates.

Jan 13, 11:40 EST
Update - Working with an external partner, and continuing our direct engagement with AOL/Yahoo, we have taking a few steps to improve the current email deliverability challenges with AOL/Yahoo. While it may take more time before we see improved results following these completed actions, we are monitoring very closely to ensure the issue is addressed. Please continue to monitor this page for further updates.
Dec 9, 09:33 EST
Update - We are continuing to work with AOL/Yahoo to address email deliverability issues into their domain and we are actively monitoring all email traffic. Please continue to monitor this page for further updates.
Dec 1, 17:16 EST
Update - Salsa is still experiencing email deliverability delays with Yahoo and we remain engaged with Yahoo to address this. Please continue to monitor this page for further updates.
Nov 24, 09:02 EST
Monitoring - We’ve identified an issue affecting deliverability statistics displayed in the application between November 14–21, which may underreport actual email sent statistics. Due to server capacity issues, the email sent counts were not recorded and cannot be restored/corrected for this period. Please note that the reported open and click rates remain accurate for this period, so please refer to these metrics to assess overall email performance. Salsa email deliverability rates continue to exceed 90%.

Separately, we are engaged with Yahoo to address deliverability delays into their domain. While email volume to the Yahoo domain is a smaller percent of overall traffic, we will continue to work with Yahoo to address further delays.

Please continue to monitor this page for further updates.

Nov 21, 16:44 EST