All Systems Operational

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Uptime over the past 90 days. View historical uptime.
Apricot Operational
90 days ago
100.0 % uptime
Today
ETO Operational
90 days ago
100.0 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
100.0 % uptime
Today
NGP VAN Operational
90 days ago
100.0 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
CyberGrants Operational
90 days ago
100.0 % uptime
Today
WeSpire Operational
90 days ago
100.0 % uptime
Today
Network for Good Operational
90 days ago
100.0 % uptime
Today
Grantmaker Operational
90 days ago
100.0 % uptime
Today
GiveGab Operational
90 days ago
100.0 % uptime
Today
GiveGab Enterprise Operational
90 days ago
100.0 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
100.0 % uptime
Today
Mobilize Operational
90 days ago
99.98 % uptime
Today
Nonprofit Hub Operational
90 days ago
100.0 % uptime
Today
Test Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Apricot US User migration Apr 23, 2026 08:00-18:00 EDT

Apricot US has recently completed a user migration.
Access to the system will be maintained during this process and users will still be able to login.

If you encounter an error indicating incorrect login credentials, please try using the password reset feature to change your password to resolve the error. If you continue to encounter issues logging in after that, please log a ticket and our support team will be happy to assist you.
For more information on these changes:
https://intercom.help/Bonterra-Apricot/en/articles/13563781-apricot-s-new-login-experience
Posted on Apr 22, 2026 - 21:57 EDT

ETO AU Patching Apr 24, 2026 10:00-14:00 EDT

ETO in Australia will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:21 EST

Donor Drive Monthly Maintenance Apr 24, 2026 21:00 - Apr 25, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:16 EST

CyberGrants Maintenance Apr 25, 2026 09:00-13:00 EDT

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Mar 27, 2026 - 14:55 EDT

Network for Good Monthly Maintenance Apr 27, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:18 EST

ETO Maintenance - Canada, US Public and US Private Apr 27, 2026 01:00-05:00 EDT

ETO in North America will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:21 EST

EA User migration Apr 27, 2026 08:00-16:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 2026 - 13:57 EDT
Scheduled - Every Action is currently undergoing a user migration today.
Access to the system will be maintained during this time and users will still be able to login.

If you encounter an error indicating incorrect login credentials, please try using the password reset feature to change your password to resolve the error. If you continue to encounter issues logging in after that, please log a ticket and our support team will be happy to assist you.
For more information on these changes:
https://community.bonterratech.com/user-access-10/understanding-everyaction-log-in-changes-3368
Apr 22, 2026 - 13:54 EDT

Apricot AU Monthly Maintenance May 1, 2026 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:22 EST

Apricot Monthly Maintenance - Canada and US May 4, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:23 EST

NPO Hub, Grantwriter and Que May 4, 2026 01:00-05:00 EDT

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:23 EST

One Cause Maintenance May 4, 2026 01:00-05:00 EDT

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:30 EST

CyberGrants Maintenance May 9, 2026 08:00-09:00 EDT

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Mar 27, 2026 - 14:57 EDT

Mobilize Monthly Maintenance May 11, 2026 01:00-05:00 EDT

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:27 EST

CyberGrants Patching May 11, 2026 01:00-05:00 EDT

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:25 EST

EA and NGP VAN Monthly Maintenance May 16, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:27 EST

EA and NGP VAN Monthly Maintenance May 17, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:27 EST

EA and NGP VAN Monthly Maintenance May 18, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:27 EST

Donor Drive Monthly Maintenance May 22, 2026 21:00 - May 23, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:26 EST

Give Gab Maintenance May 25, 2026 01:00-05:00 EDT

Give Gab will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:25 EST

Network for Good Monthly Maintenance May 25, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:26 EST

One Cause Maintenance Jun 1, 2026 01:00-05:00 EDT

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:34 EST

Apricot AU Monthly Maintenance Jun 5, 2026 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:33 EST

NPO Hub, Grantwriter and Que Jun 8, 2026 01:00-05:00 EDT

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:34 EST

Apricot Monthly Maintenance - Canada and US Jun 8, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:33 EST

Mobilize Monthly Maintenance Jun 15, 2026 01:00-05:00 EDT

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:34 EST

Penelope Maintenance - Canada, US, UK Jun 15, 2026 01:00-05:00 EDT

Penelope in North America and the UK will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:37 EST

Donor Drive Monthly Maintenance Jun 19, 2026 21:00 - Jun 20, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:36 EST

EA and NGP VAN Monthly Maintenance Jun 20, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:35 EST

EA and NGP VAN Monthly Maintenance Jun 21, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:35 EST

Salsa Patching Jun 22, 2026 01:00-05:00 EDT

Salsa will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:38 EST

Network for Good Monthly Maintenance Jun 29, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:36 EST
System Metrics Month Week Day
ActionKit
Fetching
Apricot
Fetching
CyberGrants
Fetching
DonorTrends
Fetching
ETO
Fetching
EveryAction
Fetching
GiveGab
Fetching
GiveGab Enterprise
Fetching
Grantmaker
Fetching
Mobilize
Fetching
Network for Good
Fetching
NGP VAN
Fetching
Nonprofit Hub
Fetching
Penelope
Fetching
Salsa
Fetching
WeSpire
Fetching
Apr 23, 2026

No incidents reported today.

Apr 22, 2026
Apricot US user login issues
Resolved - The issue is now resolved.
Apr 22, 21:53 EDT
Monitoring - A fix has been implemented and we are monitoring to ensure stability.
Apr 22, 21:27 EDT
Identified - We are currently seeing some users encountering login issues for Apricot US. We have identified the issue and are working on resolution.
Apr 22, 20:31 EDT
Issue with some saved searches
Resolved - As of 12:35PM ET, the earlier issue that caused some users to have issues running saved searches has been resolved. We are continuing to monitor for any further issues.
Apr 22, 12:36 EDT
Identified - We have identified an issue that is impacting a subset of users and causing errors when attempting to run saved searches that include activist codes. We are working as quickly as possible to implement a fix, and will provide another update when the issue has been resolved.
Apr 22, 10:57 EDT
Apr 21, 2026
Mobilize Maintenance
Completed - The scheduled maintenance has been completed.
Apr 21, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 01:00 EDT
Scheduled - Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Apr 13, 15:26 EDT
Apr 20, 2026
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 06:00 EDT
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:18 EST
Apr 19, 2026
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 06:00 EDT
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:17 EST
Apr 18, 2026
CyberGrants Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 09:00 EDT
Scheduled - CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Mar 27, 14:56 EDT
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 EDT
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:17 EST
Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
Mobilize Access
Resolved - As of 4:54PM ET, the earlier issue that prevented users from accessing Mobilize has been resolved. We are continuing to monitor for any further issues.
Apr 14, 16:57 EDT
Investigating - We are currently investigating an issue that is preventing users from accessing Mobilize. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
Apr 14, 16:42 EDT
Apr 13, 2026
Mobilize Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 01:00 EDT
Scheduled - Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:15 EST
Apr 12, 2026

No incidents reported.

Apr 11, 2026
MiniVan Map Interface Issue
Resolved - As of 11:45AM ET, Apple has approved the update that we made yesterday evening to resolve the map interface issue. All iOS users should make sure that they update to the current app version, 9.4.1.
Apr 11, 11:51 EDT
Monitoring - As of 5:53PM ET, we have released a change to the App Store to address the earlier map interface issue. The change needs to be reviewed and we will make a final update when Apple has approved the release.
Apr 10, 17:56 EDT
Investigating - We are currently investigating an issue with the map interface on iPhone related to the most recent MiniVAN update. We are working to resolve this as quickly as possible and will provide more information as we have it.
Apr 10, 16:41 EDT
Apr 10, 2026
Users Experiencing Login Issues in CyberGrants
Postmortem - Read details
Apr 15, 09:09 EDT
Resolved - This incident has been resolved.
Apr 10, 08:52 EDT
Monitoring - The issue affecting user logins to CyberGrants has been resolved. We will continue to monitor the platform to ensure there are no further disruptions.
Apr 10, 08:11 EDT
Investigating - We are experiencing an issue with donors and users logging into the CyberGrants platform. We are investigating this issue and will have an update shortly.
Apr 10, 07:57 EDT
Apr 9, 2026

No incidents reported.

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