All Systems Operational

About This Site

This page lists all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Uptime over the past 90 days. View historical uptime.
Apricot Operational
ETO Operational
Penelope Operational
EveryAction Operational
NGP VAN Operational
ActionKit Operational
CyberGrants Operational
WeSpire Operational
Network for Good Operational
Grantmaker Operational
GiveGab Operational
GiveGab Enterprise Operational
Salsa Operational
DonorTrends Operational
Mobilize Operational
Nonprofit Hub Operational
DonorDrive Operational
OneCause Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Apricot AU Monthly Maintenance Oct 30, 2026 09:00-13:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 14, 2026 - 16:37 EDT

CyberGrants Maintenance Oct 31, 2026 07:00-09:00 EDT

CyberGrants will be undergoing regular scheduled maintenance.

During this time the system may be slightly slower than usual. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Oct 15, 2026 - 14:23 EDT

OneCause will undergo scheduled maintenance Nov 2, 2026 01:00-05:00 EST

OneCause will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:14 EDT

NPO Hub, Grantwriter, Grantmaker, and Que will undergo scheduled maintenance Nov 2, 2026 01:00-05:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Jun 29, 2026 - 17:22 EDT
Scheduled - NPO Hub, Grantwriter, Grantmaker, and Que will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jun 29, 2026 - 17:21 EDT

Apricot Monthly Maintenance - Canada and US Nov 2, 2026 01:00-05:00 EST

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 14, 2026 - 16:46 EDT

Apricot - Canada and US will undergo scheduled maintenance Nov 2, 2026 01:00-05:00 EST

Apricot - Canada and US will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:15 EDT

CyberGrants Maintenance Nov 7, 2026 01:00-05:00 EST

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 05, 2026 - 10:32 EDT

Mobilize will undergo scheduled maintenance Nov 9, 2026 01:00-05:00 EST

Mobilize will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:10 EDT

CyberGrants Maintenance Nov 14, 2026 01:00-05:00 EST

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Oct 09, 2026 - 12:52 EDT

EA and NGP VAN Monthly Maintenance Nov 14, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 14, 2026 - 16:28 EDT

CyberGrants Maintenance Nov 14, 2026 07:00-09:00 EST

CyberGrants will be undergoing regular scheduled maintenance.

During this time the system may be slightly slower than usual. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Oct 15, 2026 - 14:23 EDT

EA and NGP VAN Monthly Maintenance Nov 15, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 14, 2026 - 16:28 EDT

EA and NGP VAN Monthly Maintenance Nov 16, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 14, 2026 - 16:29 EDT

DonorDrive will undergo scheduled maintenance Nov 19, 2026 21:00 - Nov 21, 2026 01:00 EST

DonorDrive will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:10 EDT

Network for Good will undergo scheduled maintenance Nov 23, 2026 01:00-05:00 EST

Network for Good will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:11 EDT

Give Gab Maintenance Nov 23, 2026 01:00-05:00 EST

Give Gab will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 05, 2026 - 10:34 EDT

ETO AU will undergo scheduled maintenance Nov 27, 2026 10:00-14:00 EST

ETO AU will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:15 EDT

ETO - Canada, US Public, and US Private will undergo scheduled maintenance Nov 29, 2026 01:00-05:00 EST

ETO - Canada, US Public, and US Private will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:14 EDT

Apricot AU will undergo scheduled maintenance Dec 4, 2026 09:00-13:00 EST

Apricot AU will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:15 EDT

Apricot - Canada and US will undergo scheduled maintenance Dec 7, 2026 01:00-05:00 EST

Apricot - Canada and US will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:15 EDT

OneCause will undergo scheduled maintenance Dec 7, 2026 01:00-05:00 EST

OneCause will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:14 EDT

NPO Hub, Grantwriter, Grantmaker, and Que will undergo scheduled maintenance Dec 7, 2026 01:00-05:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Jun 29, 2026 - 17:22 EDT
Scheduled - NPO Hub, Grantwriter, Grantmaker, and Que will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jun 29, 2026 - 17:21 EDT

Penelope AU maintenance Dec 11, 2026 09:00-13:00 EST

Penelope in Australia will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 05, 2026 - 10:35 EDT

Mobilize will undergo scheduled maintenance Dec 14, 2026 01:00-05:00 EST

Mobilize will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:10 EDT

Penelope Maintenance - Canada, US, UK Dec 14, 2026 01:00-05:00 EST

Penelope in North America and the UK will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 05, 2026 - 10:37 EDT

Mobilize Monthly Maintenance Dec 14, 2026 01:00-05:00 EST

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 03, 2026 - 11:57 EDT

DonorDrive will undergo scheduled maintenance Dec 17, 2026 21:00 - Dec 19, 2026 01:00 EST

DonorDrive will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:10 EDT

ETO AU will undergo scheduled maintenance Dec 18, 2026 10:00-14:00 EST

ETO AU will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:15 EDT

ActionKit will undergo scheduled maintenance Dec 18, 2026 23:30 - Dec 20, 2026 01:30 EST

ActionKit will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:14 EDT

EA and NGP VAN Monthly Maintenance Dec 19, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 14, 2026 - 16:29 EDT

EA and NGP VAN Monthly Maintenance Dec 20, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 14, 2026 - 16:30 EDT

ETO - Canada, US Public, and US Private will undergo scheduled maintenance Dec 21, 2026 01:00-05:00 EST

ETO - Canada, US Public, and US Private will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:14 EDT

Salsa Maintenance Dec 21, 2026 01:00-05:00 EST

Salsa will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 05, 2026 - 10:38 EDT

EA and NGP VAN Monthly Maintenance Dec 21, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 14, 2026 - 16:30 EDT

Network for Good will undergo scheduled maintenance Dec 28, 2026 01:00-05:00 EST

Network for Good will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jun 30, 2026 - 14:11 EDT

Test Maintenance May 6, 2027 23:00 - May 7, 2027 00:00 EDT

This is a test of the statuspage functionality
Posted on Jun 29, 2026 - 15:08 EDT
System Metrics Month Week Day
ActionKit
Fetching
Apricot
Fetching
CyberGrants
Fetching
DonorTrends
Fetching
ETO
Fetching
EveryAction
Fetching
GiveGab
Fetching
GiveGab Enterprise
Fetching
Grantmaker
Fetching
Mobilize
Fetching
Network for Good
Fetching
NGP VAN
Fetching
Nonprofit Hub
Fetching
Penelope
Fetching
Salsa
Fetching
WeSpire
Fetching

Oct 29, 2026

No incidents reported today.

Oct 28, 2026

Network for Good - Issue Impacting Transaction Processing for Certain DonateNow Customers
Resolved - The incident has been successfully resolved.
Oct 28, 14:47 EDT
Update - We have implemented a fix and have completed testing. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.
Oct 28, 13:15 EDT
Monitoring - We have implemented a fix and have completed testing. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.
Oct 28, 13:13 EDT
Update - Our team remains actively engaged in resolving the issue affecting transaction processing for certain DonateNow customers. Fundraising Pages, Events, and Auctions are not impacted. We recognize the disruption this has caused and are working to restore full functionality as soon as possible. Thank you for bearing with us as we continue our efforts.

Our next update will be posted by approximately 1:30 PM ET, if not sooner.
Oct 28, 12:59 EDT
Update - We are continuing to investigate and work toward a resolution for the issue impacting the ability to process transactions for certain DonateNow customers. Fundraising Pages, Events, and Auctions remain unaffected. Our team is fully engaged and focused on restoring normal functionality as quickly as possible. We appreciate your continued patience while we work through this.

Our next update will be posted by approximately 1:00 PM ET, if not sooner.
Oct 28, 12:39 EDT
Update - Our team is still working to resolve the issue impacting the ability to process transactions for certain DonateNow customers. Other platforms such as Fundraising Pages, Events, and Auctions continue to operate normally. We understand the impact this has had and are treating this as a top priority. We will share more information as soon as it becomes available. Thank you for your continued patience.

Our next update will be posted by approximately 12:30 PM ET, if not sooner.
Oct 28, 11:59 EDT
Update - We are continuing to work on resolving the issue impacting the ability to process transactions for certain DonateNow customers. Other platforms such as Fundraising Pages, Events, and Auctions remain unaffected. Our team is actively engaged and remains focused on restoring full functionality as quickly as possible. We appreciate your patience and understanding.

Our next update will be posted by approximately 12:00 PM ET, if not sooner.
Oct 28, 11:33 EDT
Update - Our team continues to investigate the issue impacting the ability to process transactions for certain DonateNow customers. Other platforms such as Fundraising Pages, Events, and Auctions remain unaffected. We are actively working toward a resolution and will share more information as it becomes available. Thank you for your continued patience.

Our next update will be posted by approximately 11:30AM ET, if not sooner
Oct 28, 11:06 EDT
Update - We are aware of an issue currently impacting the ability to process transactions for certain DonateNow customers and are actively working to resolve it. Other platforms such as Fundraising Pages, Events, and Auctions are unaffected. We understand the disruption this may cause and want to assure you that this is our top priority. Our team is working diligently to restore full functionality as quickly as possible. Please continue to monitor this page for further updates, and we appreciate your patience.

Our next update will be posted by approximately 11:00 AM ET, if not sooner.
Oct 28, 10:23 EDT
Investigating - We have identified an issue impacting the ability to process transactions for certain DonateNow customers. Other platforms such as Fundraising Pages, Events, and Auctions are unaffected. Our team is actively investigating and working to resolve this. We'll share updates as we have more information.
Oct 28, 09:42 EDT

Oct 27, 2026

No incidents reported.

Oct 26, 2026

ETO - Canada, US Public, and US Private will undergo scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 02:00 EDT
Scheduled - ETO - Canada, US Public, and US Private will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jun 30, 14:14 EDT
Penelope US, UK & Canada Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 01:00 EDT
Scheduled - Penelope in the US, UK & Canada will be undergoing emergency maintenance to address a dependency issue.

During this period, users may encounter slowness or intermittent errors and we recommend, where feasible, that users wait until the maintenance completes.
Oct 15, 10:01 EDT
Network for Good will undergo scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 01:00 EDT
Scheduled - Network for Good will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jun 30, 14:11 EDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

DonorDrive will undergo scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 24, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:00 EDT
Scheduled - DonorDrive will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jun 30, 14:10 EDT

Oct 23, 2026

Penelope AU/NZ Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 14:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 09:00 EDT
Scheduled - Penelope in Australia and New Zealand will be undergoing emergency maintenance to address a dependency issue.

During this period, users may encounter slowness or intermittent errors and we recommend, where feasible, that users wait until the maintenance completes.
Oct 15, 10:00 EDT
ETO AU will undergo scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 10:00 EDT
Scheduled - ETO AU will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jun 30, 14:15 EDT

Oct 22, 2026

Testing OneCause Status Page
Resolved - This incident has been resolved.
Oct 22, 17:31 EDT
Investigating - Testing only, pleas ignore.
Oct 22, 17:30 EDT

Oct 21, 2026

No incidents reported.

Oct 20, 2026

OneCause: Test Only
Resolved - This incident has been resolved.
Oct 20, 14:26 EDT
Investigating - Test Only
Oct 20, 14:25 EDT

Oct 19, 2026

EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:00 EDT
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Sep 15, 15:16 EDT

Oct 18, 2026

Critical Maintenance - EA and NGP VAN
Completed - The scheduled maintenance has been completed.
Oct 18, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:00 EDT
Scheduled - EA and NGP VAN will be undergoing critical maintenance on 2026-10-17 from 10:00 PM EST to 11:00 PM EST.
Oct 14, 16:23 EDT
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 06:00 EDT
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Sep 15, 15:15 EDT

Oct 17, 2026

Critical Maintenance - EA and NGP VAN
Completed - The scheduled maintenance has been completed.
Oct 17, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 EDT
Update - EA and NGP VAN will be undergoing critical maintenance on 2026-10-17 from 10:00 PM EST to 11:00 PM EST.
Oct 14, 16:26 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 16:24 EDT
Scheduled - EA and NGP VAN will be undergoing critical maintenance on 2026-10-17 from 10:00 PM EST to 11:00 PM EST.
Oct 14, 15:04 EDT
CyberGrants Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:01 EDT
Scheduled - CyberGrants will be undergoing regular scheduled maintenance.

During this time the system may be slightly slower than usual. Users are recommended to try their operation again or wait until the completion of the maintenance window
Oct 15, 14:22 EDT
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 EDT
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Sep 15, 15:15 EDT

Oct 16, 2026

No incidents reported.

Oct 15, 2026

GiveGab Core Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:00 EDT
Scheduled - In order to pre-empt any future capacity issues with the GiveGab Core database, we will be upgrading the instance to a larger and higher performing type between 01:00 and 02:00 ET on Thursday 15th October, 2026. During this time, some functionality will not be available. We appreciate your understanding as we continue to improve the GiveGab infrastructure.
Oct 12, 11:15 EDT
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