Salsa - Delay in STAT and Delivered Reports for Blasts
Update - We are continuing to investigate the issue impacting deliverability. Please continue to monitor this page for further updates.
Jul 08, 2025 - 17:10 EDT
Update - Our team is actively investigating the issue to identify the root cause and restore full deliverability as quickly as possible. Please continue to monitor this page for further updates.
Jul 08, 2025 - 13:11 EDT
Investigating - We are currently experiencing reduced email deliverability with external email providers. Emails are still being sent successfully through Engage, but delivery to recipients may be inconsistent.
Jul 08, 2025 - 11:05 EDT
ETO Connect – ANZ Access Issue
Monitoring - Connect services are coming back online. We are continuing to monitor closely, so please continue to check this page for further updates.
Jul 07, 2025 - 14:31 EDT
Update - We are still working on the needed remediation to resolve the remaining issue. We will continue to monitor closely and share updates as progress is made.
Jul 01, 2025 - 15:57 EDT
Identified - We have identified the root cause of the issue and our teams are actively working on remediations. At this time, we anticipate a resolution by the end of this week or early next week at the latest. We will continue to monitor closely and share updates as progress is made.
Jun 24, 2025 - 17:26 EDT
Update - The investigation of this issue remains in progress. Please continue to monitor this page for further updates.
Jun 24, 2025 - 10:47 EDT
Update - Our team is actively investigating the issue and we will share further updates as more information becomes available.
Jun 23, 2025 - 15:26 EDT
Investigating - We are currently investigating an issue affecting ETO Connect, including the admin-facing console and external intake forms, for clients in Australia and New Zealand (ANZ). Our team is actively working to restore access and will share updates as they become available.
Jun 23, 2025 - 13:07 EDT
Apricot Connect – ANZ Access Issue
Monitoring - Connect services are coming back online. We are continuing to monitor closely, so please continue to check this page for further updates.
Jul 07, 2025 - 14:31 EDT
Update - We are still working on the needed remediation to resolve the remaining issue. We will continue to monitor closely and share updates as progress is made.
Jul 01, 2025 - 15:58 EDT
Identified - We have identified the root cause of the issue and our teams are actively working on remediations. At this time, we anticipate a resolution by the end of this week or early next week at the latest. We will continue to monitor closely and share updates as progress is made.
Jun 24, 2025 - 17:26 EDT
Update - The investigation of this issue remains in progress. Please continue to monitor this page for further updates.
Jun 24, 2025 - 10:46 EDT
Update - Our team is actively investigating the issue and we will share further updates as more information becomes available.
Jun 23, 2025 - 15:27 EDT
Investigating - We are currently investigating an issue affecting Apricot Connect, including the admin-facing console and external intake forms, for clients in Australia and New Zealand (ANZ). Our team is actively working to restore access and will share updates as they become available.
Jun 23, 2025 - 13:05 EDT

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Uptime over the past 90 days. View historical uptime.
Apricot Operational
90 days ago
100.0 % uptime
Today
ETO Operational
90 days ago
100.0 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
99.99 % uptime
Today
NGP VAN Operational
90 days ago
99.99 % uptime
Today
CyberGrants Operational
90 days ago
100.0 % uptime
Today
Network for Good Operational
90 days ago
100.0 % uptime
Today
GiveGab Operational
90 days ago
100.0 % uptime
Today
GiveGab Enterprise Operational
90 days ago
100.0 % uptime
Today
Salsa Degraded Performance
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
100.0 % uptime
Today
Mobilize Operational
90 days ago
100.0 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
WeSpire Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Penelope AU maintenance Jul 11, 2025 14:14-18:14 EDT

Penelope in Australia will be undergoing regular scheduled maintenance on 2025-07-11 from from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 14:16 EST

Mobilize Monthly Maintenance Jul 12, 2025 21:00 - Jul 13, 2025 01:00 EDT

Mobilize will be undergoing regular scheduled maintenance on 2025-07-12 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 28, 2025 - 11:20 EDT

Give Gab Maintenance Jul 12, 2025 21:00 - Jul 13, 2025 01:00 EDT

Give Gab will be undergoing regular scheduled maintenance on Jul 13th, 2025 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jul 07, 2025 - 13:55 EDT

Penelope Maintenance - Canada, US, UK Jul 12, 2025 21:00 - Jul 13, 2025 01:00 EDT

Penelope in North America and the UK will be undergoing regular scheduled maintenance on 2025-07-13 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 14:17 EST

EA and NGP VAN Monthly Maintenance Jul 19, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:21 EDT

Salsa Patching Jul 19, 2025 21:00 - Jul 20, 2025 01:00 EDT

Salsa will be undergoing regular scheduled maintenance on 2025-07-23 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:32 EST

ActionKit Quarterly Maintenance Jul 19, 2025 21:00 - Jul 20, 2025 01:00 EDT

ActionKit will be undergoing regular scheduled maintenance on 2025-07-19 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 28, 2025 - 11:21 EDT

EA and NGP VAN Monthly Maintenance Jul 20, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:22 EDT

EA and NGP VAN Monthly Maintenance Jul 21, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:22 EDT

ETO AU Quarterly Patching Jul 25, 2025 10:00-14:00 EDT

ETO in Australia will be undergoing regular scheduled maintenance on 2025-07-25 from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 28, 2025 - 11:23 EDT

DonorTrends Maintenance Jul 26, 2025 21:00 - Jul 27, 2025 01:00 EDT

DonorTrends will be undergoing regular scheduled maintenance on 2025-07-27 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 14:18 EST

ETO Quarterly Maintenance - Canada, US Public and US Private Jul 26, 2025 21:00 - Jul 27, 2025 01:00 EDT

ETO in North America will be undergoing regular scheduled maintenance on 2025-07-27 from 1am - 5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 28, 2025 - 11:23 EDT

Apricot AU Monthly Maintenance Aug 1, 2025 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on May 28, 2025 - 11:24 EDT

Apricot Monthly Maintenance - Canada and US Aug 2, 2025 21:00 - Aug 3, 2025 01:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on May 28, 2025 - 11:25 EDT

Mobilize Monthly Maintenance Aug 9, 2025 21:00 - Aug 10, 2025 01:00 EDT

Mobilize will be undergoing regular scheduled maintenance on 2025-08-10 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 28, 2025 - 11:26 EDT

GiveGab Enterprise Maintenance Aug 9, 2025 21:00 - Aug 10, 2025 01:00 EDT

GiveGab Enterprise will be undergoing regular scheduled maintenance on 2025-08-10 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 14:14 EST

EA and NGP VAN Monthly Maintenance Aug 16, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:26 EDT

EA and NGP VAN Monthly Maintenance Aug 17, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:47 EDT

EA and NGP VAN Monthly Maintenance Aug 18, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:27 EDT

CyberGrants Quarterly Patching Aug 23, 2025 21:00 - Aug 24, 2025 01:00 EDT

CyberGrants will be undergoing regular scheduled maintenance on 2025-08-24 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 28, 2025 - 11:27 EDT

Network for Good Monthly Maintenance Aug 30, 2025 21:00 - Aug 31, 2025 01:00 EDT

Network for Good will be undergoing regular scheduled maintenance on 2025-08-31 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 28, 2025 - 11:28 EDT

Apricot AU Monthly Maintenance Sep 5, 2025 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on May 28, 2025 - 11:49 EDT

Apricot Monthly Maintenance - Canada and US Sep 6, 2025 21:00 - Sep 7, 2025 01:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on May 28, 2025 - 11:49 EDT

Mobilize Monthly Maintenance Sep 13, 2025 21:00 - Sep 14, 2025 01:00 EDT

Mobilize will be undergoing regular scheduled maintenance on 2025-09-14 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 28, 2025 - 11:50 EDT

EA and NGP VAN Monthly Maintenance Sep 20, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:52 EDT

Salsa Patching Sep 20, 2025 21:00 - Sep 21, 2025 01:00 EDT

Salsa will be undergoing regular scheduled maintenance on2025-09-21 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 28, 2025 - 11:51 EDT

EA and NGP VAN Monthly Maintenance Sep 21, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:52 EDT

EA and NGP VAN Monthly Maintenance Sep 22, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:52 EDT

Network for Good Monthly Maintenance Sep 27, 2025 21:00 - Sep 28, 2025 01:00 EDT

Network for Good will be undergoing regular scheduled maintenance on 2025-09-28 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on May 28, 2025 - 11:51 EDT

Apricot AU Monthly Maintenance Oct 3, 2025 11:29-15:29 EDT

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:30 EDT

Apricot Monthly Maintenance - Canada and US Oct 4, 2025 21:00 - Oct 5, 2025 01:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Jun 04, 2025 - 11:31 EDT

Mobilize Monthly Maintenance Oct 11, 2025 11:30-12:30 EDT

Mobilize will be undergoing regular scheduled maintenance on 2025-10-12 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:31 EDT

EA and NGP VAN Monthly Maintenance Oct 18, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:34 EDT

ActionKit Quarterly Maintenance Oct 18, 2025 21:00 - Oct 19, 2025 01:00 EDT

ActionKit will be undergoing regular scheduled maintenance on 2025-10-19 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:34 EDT

EA and NGP VAN Monthly Maintenance Oct 19, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:34 EDT

EA and NGP VAN Monthly Maintenance Oct 20, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:35 EDT

ETO AU Quarterly Patching Oct 24, 2025 09:00-13:00 EDT

ETO in Australia will be undergoing regular scheduled maintenance on 2025-10-24 from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:36 EDT

ETO Quarterly Maintenance - Canada, US Public and US Private Oct 25, 2025 21:00 - Oct 26, 2025 01:00 EDT

ETO in North America will be undergoing regular scheduled maintenance on 2025-10-26 from 1am - 5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:36 EDT

Network for Good Monthly Maintenance Oct 25, 2025 21:00 - Oct 26, 2025 01:00 EDT

Network for Good will be undergoing regular scheduled maintenance on 2025-10-26 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:37 EDT

Apricot AU Monthly Maintenance Oct 31, 2025 09:00-13:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:38 EDT

Apricot Monthly Maintenance - Canada and US Nov 1, 2025 21:00 - Nov 2, 2025 01:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Jun 04, 2025 - 11:38 EDT

Mobilize Monthly Maintenance Nov 8, 2025 21:00 - Nov 9, 2025 06:00 EST

Mobilize will be undergoing regular scheduled maintenance on 2025-11-09 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:39 EDT

EA and NGP VAN Monthly Maintenance Nov 15, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:39 EDT

CyberGrants Quarterly Patching Nov 15, 2025 21:00 - Nov 16, 2025 01:00 EST

CyberGrants will be undergoing regular scheduled maintenance on 2025-11-16 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:40 EDT

EA and NGP VAN Monthly Maintenance Nov 16, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:39 EDT

EA and NGP VAN Monthly Maintenance Nov 17, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:40 EDT

Apricot AU Monthly Maintenance Dec 5, 2025 09:00-13:00 EST

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:42 EDT

Network for Good Monthly Maintenance Dec 6, 2025 21:00 - Dec 7, 2025 01:00 EST

Network for Good will be undergoing regular scheduled maintenance on 2025-12-07 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:41 EDT

Mobilize Monthly Maintenance Dec 13, 2025 21:00 - Dec 14, 2025 01:00 EST

Mobilize will be undergoing regular scheduled maintenance on 2025-12-14 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:43 EDT

EA and NGP VAN Monthly Maintenance Dec 20, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT
System Metrics Month Week Day
ActionKit Uptime
Fetching
Apricot Uptime
Fetching
CyberGrants Uptime
Fetching
DonorTrends Uptime
Fetching
ETO Uptime
Fetching
EveryAction Uptime
Fetching
Mobilize Uptime
Fetching
NGP VAN Uptime
Fetching
NPO Hub Uptime
Fetching
Penelope Uptime
Fetching
Salsa Uptime
Fetching
WeSpire Uptime
Fetching
Jul 9, 2025

No incidents reported today.

Jul 8, 2025

Unresolved incident: Salsa - Delay in STAT and Delivered Reports for Blasts.

Jul 7, 2025

Unresolved incidents: ETO Connect – ANZ Access Issue, Apricot Connect – ANZ Access Issue.

Jul 6, 2025
Apricot Monthly Maintenance - Canada and US
Completed - The scheduled maintenance has been completed.
Jul 6, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 EDT
Scheduled - Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
May 28, 11:19 EDT
Jul 5, 2025
Jul 4, 2025
Apricot AU Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 4, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 10:00 EDT
Scheduled - Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
May 28, 11:19 EDT
Jul 3, 2025
Apricot is experiencing intermittent disruptions
Resolved - The incident has been successfully resolved.
Jul 3, 13:00 EDT
Monitoring - The fix has been fully deployed and testing has been completed. We will continue to monitor to ensure there are no further issues or regression. We will continue to post updates to this page.
Jul 3, 11:00 EDT
Update - A fix is currently being deployed and we will continue to test and monitor. Please review this page for further updates.
Jul 3, 10:33 EDT
Update - A solution to remediate the issue is in progress and we expect resolution shortly. Please continue to monitor this page for further updates.
Jul 3, 09:44 EDT
Identified - The cause of the issue has been identified, and our team is actively implementing a solution.
Jul 3, 09:14 EDT
Investigating - As of 7:15 AM CT, Apricot is experiencing intermittent disruptions for some users. We will provide an update and an estimated time for resolution as soon as possible.
Jul 3, 08:40 EDT
Jul 2, 2025

No incidents reported.

Jul 1, 2025
Apricot & ETO Connect Errors
Resolved - This incident has been resolved.
Jul 1, 15:37 EDT
Monitoring - The issue has been identified and the needed fix has been implemented. We are continuing to monitor to ensure there are no further issues or regression.
Jul 1, 13:07 EDT
Update - Our team is actively investigating the issue as a top priority. Please continue to monitor this page for further updates.
Jul 1, 11:35 EDT
Investigating - Apricot & ETO Connect Pages are currently experiencing errors and we are currently looking into the cause as a top priority.
Jul 1, 10:12 EDT
Apricot Performance Issues
Resolved - This incident has been resolved.
Jul 1, 13:05 EDT
Update - Our team is actively investigating the issue as a top priority. Please continue to monitor this page for further updates.
Jul 1, 11:36 EDT
Update - We are continuing to investigate this issue.
Jul 1, 09:29 EDT
Investigating - We are currently investigating reported Apricot performance issues. Please continue to monitor this page for further updates.
Jul 1, 09:22 EDT
Jun 30, 2025

No incidents reported.

Jun 29, 2025
Network for Good Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Jun 29, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 21:00 EDT
Scheduled - Network for Good will be undergoing regular scheduled maintenance on 2025-06-28 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Dec 27, 13:20 EST
Jun 28, 2025
Jun 27, 2025
NFG - Important Update Regarding Donor Management Data
Resolved - This incident has been resolved.
Jun 27, 13:29 EDT
Update - Our team is continuing to monitor closely for any signs of additional problems.
Jun 26, 15:12 EDT
Update - Additional updates have been completed today to remediate remaining data issues. At this time, we are continuing to monitor. Please continue to check activity within your account and monitor this page for further updates.
Jun 25, 17:14 EDT
Update - Our team is actively working on the remaining data restoration of recently submitted requests. The majority of the restoration has already been completed, so please continue to monitor activity within your account, We expect to have final resolution shortly, and we will continue to post updates as further progress is made.
Jun 25, 10:28 EDT
Update - We are progressing with the resolution of the remaining issues with recently submitted data. We are still working through a few specific issues and hoping to have full resolution shortly. Please continue to check activity within your account, but we will also post further updates as they become available.
Jun 24, 17:33 EDT
Update - We are continuing to address the remaining issues with recently submitted data. Restoration is continuing and we expect to have full resolution shortly. You can monitor the activity within your account, but we will continue to post updates as progress continues.
Jun 24, 10:27 EDT
Update - The majority of data has been successfully restored; however, a subset of data submitted within the past 24 hours remains possibly unavailable. Our team is actively working to complete the restoration and will continue to provide updates as progress is made.
Jun 23, 15:30 EDT
Monitoring - Our team is continuing to monitor the system closely to ensure optimal performance.
Jun 23, 12:53 EDT
Update - Our team is actively investigating the issue and we will share further updates as more information becomes available.
Jun 23, 12:29 EDT
Investigating - We’re aware of an issue affecting donor management data in Network for Good. Following this morning’s product release, we discovered that data from the past 10 days (since June 13) is currently not appearing in the system.
Our engineering team is actively investigating and working with urgency to resolve this. We understand how critical this information is to your work, and we sincerely apologize for the disruption.

Please rest assured that your data has not been lost—our goal is to restore full access as quickly as possible. We will continue to keep you informed as we make progress.

Thank you for your patience and understanding.
Jun 23, 10:32 EDT
Jun 26, 2025
Jun 25, 2025
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