All Systems Operational

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Uptime over the past 90 days. View historical uptime.
Apricot Operational
90 days ago
100.0 % uptime
Today
ETO Operational
90 days ago
100.0 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
100.0 % uptime
Today
NGP VAN Operational
90 days ago
100.0 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
CyberGrants Operational
90 days ago
100.0 % uptime
Today
WeSpire Operational
90 days ago
100.0 % uptime
Today
Network for Good Operational
90 days ago
100.0 % uptime
Today
Grantmaker Operational
90 days ago
100.0 % uptime
Today
GiveGab Operational
90 days ago
100.0 % uptime
Today
GiveGab Enterprise Operational
90 days ago
100.0 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
100.0 % uptime
Today
Mobilize Operational
90 days ago
99.98 % uptime
Today
Nonprofit Hub Operational
90 days ago
100.0 % uptime
Today
Test Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

EA and NGP VAN Monthly Maintenance Apr 18, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:17 EST

CyberGrants Maintenance Apr 18, 2026 09:00-10:00 EDT

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Mar 27, 2026 - 14:56 EDT

EA and NGP VAN Monthly Maintenance Apr 19, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:17 EST

EA and NGP VAN Monthly Maintenance Apr 20, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:18 EST

Mobilize Maintenance Apr 21, 2026 01:00-05:00 EDT

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Apr 13, 2026 - 15:26 EDT

ETO AU Patching Apr 24, 2026 10:00-14:00 EDT

ETO in Australia will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:21 EST

Donor Drive Monthly Maintenance Apr 24, 2026 21:00 - Apr 25, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:16 EST

CyberGrants Maintenance Apr 25, 2026 09:00-13:00 EDT

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Mar 27, 2026 - 14:55 EDT

Network for Good Monthly Maintenance Apr 27, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:18 EST

ETO Maintenance - Canada, US Public and US Private Apr 27, 2026 01:00-05:00 EDT

ETO in North America will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:21 EST

Apricot AU Monthly Maintenance May 1, 2026 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:22 EST

NPO Hub, Grantwriter and Que May 4, 2026 01:00-05:00 EDT

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:23 EST

Apricot Monthly Maintenance - Canada and US May 4, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:23 EST

One Cause Maintenance May 4, 2026 01:00-05:00 EDT

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:30 EST

CyberGrants Maintenance May 9, 2026 08:00-09:00 EDT

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Mar 27, 2026 - 14:57 EDT

Mobilize Monthly Maintenance May 11, 2026 01:00-05:00 EDT

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:27 EST

CyberGrants Patching May 11, 2026 01:00-05:00 EDT

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:25 EST

EA and NGP VAN Monthly Maintenance May 16, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:27 EST

EA and NGP VAN Monthly Maintenance May 17, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:27 EST

EA and NGP VAN Monthly Maintenance May 18, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:27 EST

Donor Drive Monthly Maintenance May 22, 2026 21:00 - May 23, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:26 EST

Give Gab Maintenance May 25, 2026 01:00-05:00 EDT

Give Gab will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:25 EST

Network for Good Monthly Maintenance May 25, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:26 EST

One Cause Maintenance Jun 1, 2026 01:00-05:00 EDT

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:34 EST

Apricot AU Monthly Maintenance Jun 5, 2026 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:33 EST

NPO Hub, Grantwriter and Que Jun 8, 2026 01:00-05:00 EDT

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:34 EST

Apricot Monthly Maintenance - Canada and US Jun 8, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:33 EST

Mobilize Monthly Maintenance Jun 15, 2026 01:00-05:00 EDT

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:34 EST

Penelope Maintenance - Canada, US, UK Jun 15, 2026 01:00-05:00 EDT

Penelope in North America and the UK will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:37 EST

Donor Drive Monthly Maintenance Jun 19, 2026 21:00 - Jun 20, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:36 EST

EA and NGP VAN Monthly Maintenance Jun 20, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:35 EST

EA and NGP VAN Monthly Maintenance Jun 21, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:35 EST

Salsa Patching Jun 22, 2026 01:00-05:00 EDT

Salsa will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:38 EST

Network for Good Monthly Maintenance Jun 29, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:36 EST
System Metrics Month Week Day
ActionKit
Fetching
Apricot
Fetching
CyberGrants
Fetching
DonorTrends
Fetching
ETO
Fetching
EveryAction
Fetching
GiveGab
Fetching
GiveGab Enterprise
Fetching
Grantmaker
Fetching
Mobilize
Fetching
Network for Good
Fetching
NGP VAN
Fetching
Nonprofit Hub
Fetching
Penelope
Fetching
Salsa
Fetching
WeSpire
Fetching
Apr 16, 2026

No incidents reported today.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
Mobilize Access
Resolved - As of 4:54PM ET, the earlier issue that prevented users from accessing Mobilize has been resolved. We are continuing to monitor for any further issues.
Apr 14, 16:57 EDT
Investigating - We are currently investigating an issue that is preventing users from accessing Mobilize. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
Apr 14, 16:42 EDT
Apr 13, 2026
Mobilize Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 01:00 EDT
Scheduled - Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:15 EST
Apr 12, 2026

No incidents reported.

Apr 11, 2026
MiniVan Map Interface Issue
Resolved - As of 11:45AM ET, Apple has approved the update that we made yesterday evening to resolve the map interface issue. All iOS users should make sure that they update to the current app version, 9.4.1.
Apr 11, 11:51 EDT
Monitoring - As of 5:53PM ET, we have released a change to the App Store to address the earlier map interface issue. The change needs to be reviewed and we will make a final update when Apple has approved the release.
Apr 10, 17:56 EDT
Investigating - We are currently investigating an issue with the map interface on iPhone related to the most recent MiniVAN update. We are working to resolve this as quickly as possible and will provide more information as we have it.
Apr 10, 16:41 EDT
Apr 10, 2026
Users Experiencing Login Issues in CyberGrants
Postmortem - Read details
Apr 15, 09:09 EDT
Resolved - This incident has been resolved.
Apr 10, 08:52 EDT
Monitoring - The issue affecting user logins to CyberGrants has been resolved. We will continue to monitor the platform to ensure there are no further disruptions.
Apr 10, 08:11 EDT
Investigating - We are experiencing an issue with donors and users logging into the CyberGrants platform. We are investigating this issue and will have an update shortly.
Apr 10, 07:57 EDT
Apr 9, 2026

No incidents reported.

Apr 8, 2026
Salsa: Reported Issues with Fundraising & Peer to Peer Forms
Resolved - The incident has been successfully resolved.
Apr 8, 16:36 EDT
Monitoring - A fix has been implemented, tested and deployed. While the issue has been fully remediated, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for additional updates.
Apr 8, 14:57 EDT
Identified - We are actively working on a fix to remediate the issue. This remains a top priority and we are expecting resolution as soon as possible. We apologize for the inconvenience and appreciate your continued patience. Please continue to monitor this page for further updates.
Apr 8, 09:42 EDT
Update - Our investigation remains underway as a top priority. We apologize for the inconvenience and appreciate your continued patience. Please continue to monitor this page for further updates.
Apr 7, 17:09 EDT
Update - We continue to work on a resolution as a top priority. We appreciate your patience and we hope to resolve this as soon as possible. Please continue to monitor this page for additional updates.
Apr 7, 12:16 EDT
Investigating - We are aware of issues users are currently experiencing with Salsa fundraising and peer to peer forms. We actively working toward a resolution as a top priority. Please continue to monitor this page for additional updates.
Apr 7, 09:21 EDT
Apr 7, 2026
Apr 6, 2026
Nonprofit Hub: Error Occurring When Claiming An Organization
Resolved - This incident has been resolved.
Apr 6, 18:49 EDT
Identified - The root cause of this issue has been identified and we are actively testing a fix to resolve it as soon as possible. Please continue to monitor this page for updates.
Apr 6, 15:40 EDT
Investigating - We are aware of an issue with some users receiving an error message as they claim an organization. We are actively investigating and working on a resolution. Please monitor this page for updates.
Apr 6, 13:19 EDT
User Issues With Submitting Event Registrations in Salsa Engage
Resolved - This incident has been resolved.
Apr 6, 13:15 EDT
Monitoring - A fix has been implemented, tested, and deployed. We will continue to monitor to ensure there are no further issues. Please monitor this page for further updates.
Apr 6, 12:13 EDT
Investigating - We are aware of an ongoing issue with users unable to submit registrations to events in Salsa engage. This is a top priority and we are working to remediate as quickly as possible. Please monitor this page for updates.
Apr 6, 10:22 EDT
NPO Hub, Grantwriter and Que
Completed - The scheduled maintenance has been completed.
Apr 6, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 01:00 EDT
Scheduled - NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jan 11, 20:14 EST
One Cause Maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 01:02 EDT
Scheduled - One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jan 11, 20:14 EST
Apricot Monthly Maintenance - Canada and US
Completed - The scheduled maintenance has been completed.
Apr 6, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 01:01 EDT
Scheduled - Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:14 EST
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
Apricot AU Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 3, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 10:00 EDT
Scheduled - Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:13 EST
Apr 2, 2026
CyberGrants: Intermittent Issues When Running Specific Reports
Resolved - This incident has been resolved.
Apr 2, 12:17 EDT
Monitoring - A fix has been implemented and we have completed successful testing. We will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.
Apr 2, 09:46 EDT
Investigating - We are currently investigating generated errors when running specific reports in CyberGrants. This is a top priority and we are working to remediate as quickly as possible. Please continue to monitor this page for further updates.
Apr 2, 09:13 EDT
← Incident History Powered by Atlassian Statuspage