Salsa will undergo scheduled maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 2024 - 22:00 EDT
Scheduled - Over the next few weeks Bonterra will be enhancing datacenter environments for our Salsa CRM customers. This work will be performed outside of standard US business hours throughout the month of September.
During these maintenance windows, Salsa customers may experience their platform being unavailable for a maximum of two hours. There should be no impact on data, and access should be restored by normal operating hours. Salsa customers do not need to do anything before, during, or after this maintenance.
Sep 10, 2024 22:00 - Oct 1, 2024 00:00 EDT

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Uptime over the past 90 days. View historical uptime.
Apricot Operational
90 days ago
99.7 % uptime
Today
ETO Operational
90 days ago
99.7 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
99.77 % uptime
Today
NGP VAN Operational
90 days ago
99.77 % uptime
Today
CyberGrants Operational
90 days ago
99.7 % uptime
Today
Network for Good Operational
90 days ago
99.8 % uptime
Today
GiveGab Operational
90 days ago
100.0 % uptime
Today
GiveGab Enterprise Operational
90 days ago
100.0 % uptime
Today
Salsa Operational
90 days ago
99.8 % uptime
Today
DonorTrends Operational
90 days ago
99.88 % uptime
Today
Mobilize Operational
90 days ago
100.0 % uptime
Today
ActionKit Operational
90 days ago
99.89 % uptime
Today
WeSpire Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Penelope Monthly Maintenance - Canada, US, UK Sep 14, 2024 21:00 - Sep 15, 2024 01:00 EDT
Penelope in North America and the UK is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Saturday of the month from 1am-5am UTC.
Posted on Jun 11, 2024 - 17:11 EDT
EA and NGP VAN Monthly Maintenance Sep 21, 2024 06:00-07:00 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:05 EDT
EA and NGP VAN Monthly Maintenance Sep 22, 2024 06:00-07:00 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:06 EDT
EA and NGP VAN Monthly Maintenance Sep 23, 2024 06:00-07:00 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:06 EDT
ETO AU Monthly Patching Sep 27, 2024 10:00-14:00 EDT
ETO in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:12 EDT
ETO Monthly Maintenance - Canada, US Public and US Private Sep 28, 2024 21:00 - Sep 29, 2024 01:00 EDT
ETO in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Saturday of the month from 1am - 5am UTC.
Posted on Jun 11, 2024 - 17:30 EDT
Apricot AU Monthly Maintenance Oct 4, 2024 10:00-14:00 EDT
Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:16 EDT
Apricot Monthly Maintenance - Canada and US Oct 5, 2024 21:00 - Oct 6, 2024 01:00 EDT
Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Jun 11, 2024 - 17:16 EDT
Penelope AU monthly maintenance Oct 11, 2024 09:00-13:00 EDT
Penelope in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:23 EDT
Penelope Monthly Maintenance - Canada, US, UK Oct 12, 2024 21:00 - Oct 13, 2024 01:00 EDT
Penelope in North America and the UK is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Saturday of the month from 1am-5am UTC.
Posted on Jun 11, 2024 - 17:23 EDT
ETO AU Monthly Patching Oct 25, 2024 10:00-14:00 EDT
ETO in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:21 EDT
ETO Monthly Maintenance - Canada, US Public and US Private Oct 26, 2024 21:00 - Oct 27, 2024 01:00 EDT
ETO in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Saturday of the month from 1am - 5am UTC.
Posted on Jun 11, 2024 - 17:21 EDT
Apricot AU Monthly Maintenance Nov 1, 2024 10:00-14:00 EDT
Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:16 EDT
Apricot Monthly Maintenance - Canada and US Nov 2, 2024 21:00 - Nov 3, 2024 01:00 EDT
Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Jun 11, 2024 - 17:17 EDT
Penelope AU monthly maintenance Nov 8, 2024 09:00-13:00 EST
Penelope in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:24 EDT
Penelope Monthly Maintenance - Canada, US, UK Nov 9, 2024 21:00 - Nov 10, 2024 01:00 EST
Penelope in North America and the UK is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Saturday of the month from 1am-5am UTC.
Posted on Jun 11, 2024 - 17:24 EDT
EA and NGP VAN Monthly Maintenance Nov 16, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:18 EDT
EA and NGP VAN Monthly Maintenance Nov 17, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:19 EDT
EA and NGP VAN Monthly Maintenance Nov 18, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:19 EDT
ETO AU Monthly Patching Nov 22, 2024 10:00-14:00 EST
ETO in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:21 EDT
ETO Monthly Maintenance - Canada, US Public and US Private Nov 23, 2024 21:00 - Nov 24, 2024 01:00 EST
ETO in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Saturday of the month from 1am - 5am UTC.
Posted on Jun 11, 2024 - 17:21 EDT
Apricot AU Monthly Maintenance Dec 6, 2024 10:00-14:00 EST
Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:17 EDT
Apricot Monthly Maintenance - Canada and US Dec 7, 2024 10:00-14:00 EST
Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Aug 07, 2024 - 08:07 EDT
Penelope AU monthly maintenance Dec 13, 2024 09:00-13:00 EST
Penelope in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:24 EDT
Penelope Monthly Maintenance - Canada, US, UK Dec 14, 2024 17:22-21:22 EST
Penelope in North America and the UK is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Saturday of the month from 1am-5am UTC.
Posted on Jun 11, 2024 - 17:24 EDT
ETO AU Monthly Patching Dec 20, 2024 10:00-14:00 EST
ETO in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:22 EDT
EA and NGP VAN Monthly Maintenance Dec 21, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:19 EDT
ETO Monthly Maintenance - Canada, US Public and US Private Dec 21, 2024 21:00 - Dec 22, 2024 01:00 EST
ETO in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Saturday of the month from 1am - 5am UTC.
Posted on Jun 11, 2024 - 17:22 EDT
EA and NGP VAN Monthly Maintenance Dec 22, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:20 EDT
EA and NGP VAN Monthly Maintenance Dec 23, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:20 EDT
System Metrics Month Week Day
ActionKit Uptime
Fetching
Apricot Uptime
Fetching
CyberGrants Uptime
Fetching
DonorTrends Uptime
Fetching
ETO Uptime
Fetching
EveryAction Uptime
Fetching
GiveGab Uptime
Fetching
Mobilize Uptime
Fetching
NfG Uptime
Fetching
NGP VAN Uptime
Fetching
NPO Hub Uptime
Fetching
Penelope Uptime
Fetching
Salsa Uptime
Fetching
WeSpire Uptime
Fetching
Past Incidents
Sep 13, 2024
Penelope AU monthly maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:00 EDT
Scheduled - Penelope in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Friday of the month from 2pm-6pm UTC.
Jun 11, 17:11 EDT
Sep 12, 2024
Intermittent API Errors
Resolved - We have resolved the issues for all impacted API calls that may have encountered the intermittent errors earlier today. We are continuing to monitor on our end as usual.
Sep 12, 13:41 EDT
Update - We have resolved the issues for the majority of our APIs. We are working directly with users still experiencing errors over the API. Unless you have heard from a member of our team directly, we recommend you reattempt any API calls that received an error earlier today.
Sep 12, 12:07 EDT
Identified - We have resolved the issues for the majority of our APIs. We are working directly with users still experiencing errors over the API. Unless you have heard from a member of our team directly, we recommend you reattempt any API calls that received an error earlier today.
Sep 12, 12:07 EDT
Investigating - We are currently investigating intermittent errors for API Jobs. If you or a vendor encounter this error, we recommend pausing until we post an update around our resolution of these intermittent issues.
Sep 12, 10:46 EDT
Sep 11, 2024

No incidents reported.

Sep 10, 2024

Unresolved incident: Salsa will undergo scheduled maintenance.

Sep 9, 2024

No incidents reported.

Sep 8, 2024
Apricot Monthly Maintenance - Canada and US
Completed - The scheduled maintenance has been completed.
Sep 8, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 21:00 EDT
Scheduled - Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Jun 11, 17:10 EDT
Sep 7, 2024
Sep 6, 2024
Apricot AU Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 6, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 10:00 EDT
Scheduled - Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Jun 11, 17:03 EDT
Sep 5, 2024

No incidents reported.

Sep 4, 2024
EveryAction Online Action Forms Performance Update
Resolved - The issue has been mitigated, and we continue to actively monitor submissions. Please note that submission counts in OA continue to reflect the unexpected submissions. ReCAPTCHA will remain enabled on all affected forms to prevent further unexpected activity. In addition, data clean-up efforts are ongoing to remove unexpected submissions.
Sep 4, 15:32 EDT
Update - We have successfully updated the affected forms to include RECAPTCHA, further safeguarding against unintentional submissions. We will continue to monitor the situation closely.
Sep 3, 15:13 EDT
Monitoring - To further safeguard forms against unintentional submissions, we are currently updating affected forms to include RECAPTCHA. This update will help prevent future issues and ensure the integrity of your submissions.
Sep 3, 14:33 EDT
Identified - As of September 3, 2024, some customers using EveryAction may experience issues with Online Action Forms due to an unexpected spike in submissions over the weekend.

Please know that our technical staff are actively identifying the root cause and implementing solutions. Steps have already been taken to reduce unexpected entries. Additional steps may be taken to clean up any unintentional submissions.

An additional precaution to safeguard your forms from unintentional submissions it to enable RECAPTCHA.
Sep 3, 14:00 EDT
Sep 3, 2024
Sep 2, 2024

No incidents reported.

Sep 1, 2024
ETO Monthly Maintenance - Canada, US Public and US Private
Completed - The scheduled maintenance has been completed.
Sep 1, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 21:00 EDT
Scheduled - ETO in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Saturday of the month from 1am - 5am UTC.
Jun 11, 17:07 EDT
Aug 31, 2024
Aug 30, 2024
ETO AU Monthly Patching
Completed - The scheduled maintenance has been completed.
Aug 30, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 10:00 EDT
Scheduled - ETO in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Friday of the month from 2pm-6pm UTC.
Jun 11, 17:07 EDT
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