Update - As previously communicated, we are continuing our work regarding recurring commitments that processed over the weekend but are not displaying on the front end of the database. While most records are now visible, we expect the remainder to finish throughout the day today and tomorrow morning, 9/2/26.
Sep 01, 2026 - 14:29 EDT
Identified - We have identified an issue where recurring commitments that processed over the weekend are not displaying on the front end of the database. We are working through the backlog now, and we expect that these records will be visible within the next 24 hours.
Aug 31, 2026 - 12:13 EDT
This page lists all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.
Apricot
Operational
90 days ago
99.99
% uptime
Today
ETO
Operational
90 days ago
99.91
% uptime
Today
Penelope
Operational
90 days ago
99.55
% uptime
Today
EveryAction
Operational
90 days ago
100.0
% uptime
Today
NGP VAN
Operational
90 days ago
100.0
% uptime
Today
ActionKit
Operational
90 days ago
100.0
% uptime
Today
CyberGrants
Operational
90 days ago
99.92
% uptime
Today
WeSpire
Operational
90 days ago
100.0
% uptime
Today
Network for Good
Operational
90 days ago
100.0
% uptime
Today
Grantmaker
Operational
90 days ago
100.0
% uptime
Today
GiveGab
Operational
90 days ago
100.0
% uptime
Today
GiveGab Enterprise
Operational
90 days ago
100.0
% uptime
Today
Salsa
Operational
90 days ago
100.0
% uptime
Today
DonorTrends
Operational
90 days ago
100.0
% uptime
Today
Mobilize
Operational
90 days ago
99.99
% uptime
Today
Nonprofit Hub
Operational
90 days ago
100.0
% uptime
Today
Test
Operational
90 days ago
100.0
% uptime
Today
DonorDrive
Operational
90 days ago
100.0
% uptime
Today
OneCause
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
OneCause will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:11 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Jun 29, 2026 - 17:08 EDT
Scheduled -
NPO Hub, Grantwriter, Grantmaker, and Que will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jun 29, 2026 - 16:50 EDT
ETO AU will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:14 EDT
DonorDrive will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:10 EDT
ETO - Canada, US Public, and US Private will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:14 EDT
Network for Good will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:11 EDT
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:43 EDT
OneCause will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:14 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Jun 29, 2026 - 17:21 EDT
Scheduled -
NPO Hub, Grantwriter, Grantmaker, and Que will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jun 29, 2026 - 17:16 EDT
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:45 EDT
Penelope in Australia will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 05, 2026 - 10:35 EDT
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 03, 2026 - 11:54 EDT
Penelope in North America and the UK will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 05, 2026 - 10:36 EDT
DonorDrive will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:10 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:26 EDT
ActionKit will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:14 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:27 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:27 EDT
ETO AU will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:15 EDT
ETO - Canada, US Public, and US Private will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:14 EDT
Network for Good will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:11 EDT
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:36 EDT
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:45 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Jun 29, 2026 - 17:22 EDT
Scheduled -
NPO Hub, Grantwriter, Grantmaker, and Que will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jun 29, 2026 - 17:20 EDT
OneCause will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:14 EDT
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 03, 2026 - 11:55 EDT
DonorDrive will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:10 EDT
ETO AU will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:15 EDT
Network for Good will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:11 EDT
ETO - Canada, US Public, and US Private will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:14 EDT
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:37 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Jun 29, 2026 - 17:22 EDT
Scheduled -
NPO Hub, Grantwriter, Grantmaker, and Que will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jun 29, 2026 - 17:21 EDT
Apricot - Canada and US will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:15 EDT
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:46 EDT
OneCause will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:14 EDT
CyberGrants will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 05, 2026 - 10:32 EDT
Mobilize will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:10 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:28 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:28 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:29 EDT
DonorDrive will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:10 EDT
Network for Good will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:11 EDT
Give Gab will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 05, 2026 - 10:34 EDT
ETO AU will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:15 EDT
ETO - Canada, US Public, and US Private will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:14 EDT
Apricot AU will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:15 EDT
OneCause will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:14 EDT
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:47 EDT
Apricot - Canada and US will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 30, 2026 - 14:15 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Jun 29, 2026 - 17:22 EDT
Scheduled -
NPO Hub, Grantwriter, Grantmaker, and Que will be undergoing regular scheduled maintenance. During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jun 29, 2026 - 17:21 EDT
Resolved -
This incident has been resolved.
Sep 1, 18:06 EDT
Monitoring -
There is an external issue that may cause intermittent connection issues into a few Bonterra applications. We are monitoring very closely and we will post further updates as additional details become available.
Sep 1, 12:01 EDT
Completed -
The scheduled maintenance has been completed.
Sep 1, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 01:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Aug 26, 07:06 EDT
Scheduled -
Penelope in the US, UK and Canada will be undergoing Emergency Maintenance during this period in order to rectify a bug that can potentially cause an issue for some users. This is in addition to our regular scheduled maintenance in September.
During this period, users may encounter slowness or intermittent errors and we recommend, where feasible, that users wait until the maintenance completes.
Aug 26, 07:01 EDT
Completed -
The scheduled maintenance has been completed.
Aug 31, 12:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 09:00 EDT
Scheduled -
Penelope in Australia will be undergoing Emergency Maintenance during this period in order to rectify a bug that can potentially cause an issue for some users. This is in addition to our regular scheduled maintenance in September.
During this period, users may encounter slowness or intermittent errors and we recommend, where feasible, to wait until the maintenance completes before undertaking platform activity.
Aug 26, 06:57 EDT
Resolved -
The incident has been successfully resolved.
Aug 27, 13:22 EDT
Monitoring -
We have implemented a fix and have completed testing. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.
Aug 27, 10:35 EDT
Update -
We are continuing to investigate some remaining latency/slowness when performing searches on Sandbox. Please continue to monitor this page for further updates. We will provide another update around 10:30am EST
Aug 27, 10:02 EDT
Investigating -
We are aware of an issue currently impacting performance in Cybergrants Sandbox. We understand the disruption this may cause and want to assure you that this is our top priority.
Aug 27, 09:18 EDT
Completed -
The scheduled maintenance has been completed.
Aug 24, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 01:00 EDT
Scheduled -
Give Gab will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jun 5, 10:33 EDT
Resolved -
This incident has been resolved.
Aug 21, 10:04 EDT
Monitoring -
At approximately 8 AM ET on 8/21/26, we will be performing a production update, which should take an hour to complete. During this window, some users may experience brief disruptions or slower performance. We are monitoring closely and expect minimal impact. Thank you for your patience.
Aug 20, 16:17 EDT
Resolved -
At approximately 8 AM ET on 8/21/26, we will be performing a production update, which should take an hour to complete. During this window, some users may experience brief disruptions or slower performance. We are monitoring closely and expect minimal impact. Thank you for your patience.
Aug 20, 16:12 EDT