All Systems Operational

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Uptime over the past 90 days. View historical uptime.
Apricot Operational
90 days ago
100.0 % uptime
Today
ETO Operational
90 days ago
100.0 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
100.0 % uptime
Today
NGP VAN Operational
90 days ago
100.0 % uptime
Today
CyberGrants Operational
90 days ago
100.0 % uptime
Today
Network for Good Operational
90 days ago
100.0 % uptime
Today
GiveGab Operational
90 days ago
100.0 % uptime
Today
GiveGab Enterprise Operational
90 days ago
100.0 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
100.0 % uptime
Today
Mobilize Operational
90 days ago
100.0 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
WeSpire Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
ETO AU Monthly Patching Oct 25, 2024 10:00-14:00 EDT
ETO in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:21 EDT
ETO Monthly Maintenance - Canada, US Public and US Private Oct 26, 2024 21:00 - Oct 27, 2024 01:00 EDT
ETO in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Saturday of the month from 1am - 5am UTC.
Posted on Jun 11, 2024 - 17:21 EDT
Wespire will undergo scheduled maintenance Oct 30, 2024 22:00-23:30 EDT
Wespire will be undergoing regular scheduled maintenance on Oct 30 from 10:00pm to 11:30pm EDT.
During this time the application may be intermittently unavailable or users may encounter errors.
Posted on Oct 23, 2024 - 08:48 EDT
Apricot AU Monthly Maintenance Nov 1, 2024 10:00-14:00 EDT
Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:16 EDT
Apricot Monthly Maintenance - Canada and US Nov 2, 2024 21:00 - Nov 3, 2024 01:00 EDT
Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Jun 11, 2024 - 17:17 EDT
Penelope AU monthly maintenance Nov 8, 2024 09:00-13:00 EST
Penelope in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:24 EDT
Penelope Monthly Maintenance - Canada, US, UK Nov 9, 2024 21:00 - Nov 10, 2024 01:00 EST
Penelope in North America and the UK is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Saturday of the month from 1am-5am UTC.
Posted on Jun 11, 2024 - 17:24 EDT
EA and NGP VAN Monthly Maintenance Nov 16, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:18 EDT
EA and NGP VAN Monthly Maintenance Nov 17, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:19 EDT
EA and NGP VAN Monthly Maintenance Nov 18, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:19 EDT
ETO AU Monthly Patching Nov 22, 2024 10:00-14:00 EST
ETO in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:21 EDT
ETO Monthly Maintenance - Canada, US Public and US Private Nov 23, 2024 21:00 - Nov 24, 2024 01:00 EST
ETO in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Saturday of the month from 1am - 5am UTC.
Posted on Jun 11, 2024 - 17:21 EDT
Apricot AU Monthly Maintenance Dec 6, 2024 10:00-14:00 EST
Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:17 EDT
Apricot Monthly Maintenance - Canada and US Dec 7, 2024 10:00-14:00 EST
Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Aug 07, 2024 - 08:07 EDT
Penelope AU monthly maintenance Dec 13, 2024 09:00-13:00 EST
Penelope in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:24 EDT
Penelope Monthly Maintenance - Canada, US, UK Dec 14, 2024 17:22-21:22 EST
Penelope in North America and the UK is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Saturday of the month from 1am-5am UTC.
Posted on Jun 11, 2024 - 17:24 EDT
ETO AU Monthly Patching Dec 20, 2024 10:00-14:00 EST
ETO in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:22 EDT
EA and NGP VAN Monthly Maintenance Dec 21, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:19 EDT
ETO Monthly Maintenance - Canada, US Public and US Private Dec 21, 2024 21:00 - Dec 22, 2024 01:00 EST
ETO in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Saturday of the month from 1am - 5am UTC.
Posted on Jun 11, 2024 - 17:22 EDT
EA and NGP VAN Monthly Maintenance Dec 22, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:20 EDT
EA and NGP VAN Monthly Maintenance Dec 23, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:20 EDT
System Metrics Month Week Day
ActionKit Uptime
Fetching
Apricot Uptime
Fetching
CyberGrants Uptime
Fetching
DonorTrends Uptime
Fetching
ETO Uptime
Fetching
EveryAction Uptime
Fetching
GiveGab Uptime
Fetching
Mobilize Uptime
Fetching
NfG Uptime
Fetching
NGP VAN Uptime
Fetching
NPO Hub Uptime
Fetching
Penelope Uptime
Fetching
Salsa Uptime
Fetching
WeSpire Uptime
Fetching
Past Incidents
Oct 23, 2024

No incidents reported today.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024
Salsa will undergo scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 01:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 15:05 EDT
Scheduled - On Sat, Oct 19 at 1:30am EDT, Salsa systems will be undergoing system maintenance.
During this time, Salsa customers may experience their platform being unavailable for a maximum of two hours. There should be no impact on data. Salsa customers do not need to do anything before, during, or after this maintenance.
Oct 9, 14:39 EDT
Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024
Targeted Email Upstream Provider Issue
Resolved - We have verified our upstream provider's fix was successful. We have requeued and sent any scheduled Targeted Emails impacted by their issue this morning. Please reach out through normal support channels if you have any further issues or concerns.
Oct 15, 12:41 EDT
Identified - Our upstream provider has implemented a fix. We are currently working to requeue any email messages impacted by their issue.
Oct 15, 11:19 EDT
Investigating - Due to an issue with an upstream provider, Targeted Email messages, sample messages, and Online Actions Confirmation Emails are currently unable to send. As soon as this provider is operational again, we will requeue and send email messages.
Oct 15, 11:09 EDT
Export Issue
Resolved - This morning's earlier issue that impacted a subset of users exports has been resolved. If you encountered an error, please try your export again.
Oct 15, 10:01 EDT
Investigating - We are currently investigating an issue that is impacting some users' ability to export from the system.
Oct 15, 09:52 EDT
Oct 14, 2024
Online Actions Access
Resolved - This incident has been resolved.
Oct 14, 20:00 EDT
Monitoring - Earlier today we experienced an issue that prevented some users from accessing Online Actions and impacted some supporters’ ability to load an Online Action form. The issue has been resolved and we will continue to closely monitor.
Oct 14, 18:52 EDT
Investigating - We are currently investigating an issue that is preventing some users from accessing Online Actions. This may also impact supporters' ability to load an Online Action form. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
Oct 14, 18:10 EDT
Oct 13, 2024
Penelope Monthly Maintenance - Canada, US, UK
Completed - The scheduled maintenance has been completed.
Oct 13, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 EDT
Scheduled - Penelope in North America and the UK is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Saturday of the month from 1am-5am UTC.
Jun 11, 17:23 EDT
Oct 12, 2024
Oct 11, 2024
Penelope AU monthly maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 09:00 EDT
Scheduled - Penelope in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Friday of the month from 2pm-6pm UTC.
Jun 11, 17:23 EDT
Oct 10, 2024
Apricot is experiencing intermittent disruptions
Resolved - This incident has been resolved. Thank you again for your ongoing patience and understanding. When available, additional details regarding the issue will be added to this incident page.
Oct 10, 16:13 EDT
Update - We are seeing improvements across the Apricot platform and are closely monitoring the situation. We will continue to monitor this through the end of the day tomorrow. Thank you for your patience as we observe the progress.
Oct 9, 16:59 EDT
Monitoring - We are seeing improvements across the Apricot platform and and are closely monitoring the situation. Thank you for your patience as we continue to observe the progress.
Oct 9, 13:33 EDT
Update - We are continuing to investigate this issue.
Oct 9, 13:25 EDT
Update - We are continuing to investigate this issue. Some users may see some error messages and slow loading pages in Apricot. Updates will continue to be posted on this page.
Oct 9, 12:54 EDT
Update - We are continuing to investigate this issue. Resolving this issue remains our top priority. Users may continue to see some error messages and slow loading pages in Apricot. Updates will continue to be posted on this page.
Oct 9, 12:24 EDT
Investigating - As of 10:45 AM CT, Apricot is experiencing intermittent disruptions for some users. We will provide an update and an estimated time for resolution as soon as possible.
Oct 9, 11:50 EDT
Automations Pausing
Resolved - We have reactivated and run the Automations impacted by the issue this morning. For any impacted Automations, it will show that the VAN Data Team edited it yesterday, which was part of our solution to have any impacted Automations to run.
Oct 10, 12:44 EDT
Identified - We have identified the issue and are working to reactivate and run all Automations.
Oct 10, 11:53 EDT
Investigating - We are currently investigating an issue that is causing Automations to pause. We do not recommend attempting to unpause until we have a resolution. No other Targeted Email messages are impacted by this issue.
Oct 10, 11:33 EDT
Oct 9, 2024
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