Resolved -
This incident has been resolved.
Jun 27, 13:29 EDT
Update -
Our team is continuing to monitor closely for any signs of additional problems.
Jun 26, 15:12 EDT
Update -
Additional updates have been completed today to remediate remaining data issues. At this time, we are continuing to monitor. Please continue to check activity within your account and monitor this page for further updates.
Jun 25, 17:14 EDT
Update -
Our team is actively working on the remaining data restoration of recently submitted requests. The majority of the restoration has already been completed, so please continue to monitor activity within your account, We expect to have final resolution shortly, and we will continue to post updates as further progress is made.
Jun 25, 10:28 EDT
Update -
We are progressing with the resolution of the remaining issues with recently submitted data. We are still working through a few specific issues and hoping to have full resolution shortly. Please continue to check activity within your account, but we will also post further updates as they become available.
Jun 24, 17:33 EDT
Update -
We are continuing to address the remaining issues with recently submitted data. Restoration is continuing and we expect to have full resolution shortly. You can monitor the activity within your account, but we will continue to post updates as progress continues.
Jun 24, 10:27 EDT
Update -
The majority of data has been successfully restored; however, a subset of data submitted within the past 24 hours remains possibly unavailable. Our team is actively working to complete the restoration and will continue to provide updates as progress is made.
Jun 23, 15:30 EDT
Monitoring -
Our team is continuing to monitor the system closely to ensure optimal performance.
Jun 23, 12:53 EDT
Update -
Our team is actively investigating the issue and we will share further updates as more information becomes available.
Jun 23, 12:29 EDT
Investigating -
We’re aware of an issue affecting donor management data in Network for Good. Following this morning’s product release, we discovered that data from the past 10 days (since June 13) is currently not appearing in the system.
Our engineering team is actively investigating and working with urgency to resolve this. We understand how critical this information is to your work, and we sincerely apologize for the disruption.
Please rest assured that your data has not been lost—our goal is to restore full access as quickly as possible. We will continue to keep you informed as we make progress.
Thank you for your patience and understanding.
Jun 23, 10:32 EDT