All Systems Operational

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Uptime over the past 90 days. View historical uptime.
Apricot Operational
90 days ago
100.0 % uptime
Today
ETO Operational
90 days ago
100.0 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
100.0 % uptime
Today
NGP VAN Operational
90 days ago
100.0 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
CyberGrants Operational
90 days ago
100.0 % uptime
Today
WeSpire Operational
90 days ago
100.0 % uptime
Today
Network for Good Operational
90 days ago
100.0 % uptime
Today
Grantmaker Operational
90 days ago
100.0 % uptime
Today
GiveGab Operational
90 days ago
100.0 % uptime
Today
GiveGab Enterprise Operational
90 days ago
100.0 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
100.0 % uptime
Today
Mobilize Operational
90 days ago
99.98 % uptime
Today
Nonprofit Hub Operational
90 days ago
100.0 % uptime
Today
Test Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CyberGrants Maintenance May 9, 2026 08:00-09:00 EDT

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Mar 27, 2026 - 14:57 EDT

CyberGrants Patching May 11, 2026 01:00-05:00 EDT

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:25 EST

Mobilize Monthly Maintenance May 11, 2026 01:00-05:00 EDT

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:27 EST

Salsa Maintenance May 12, 2026 03:00-07:00 EDT

Salsa will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on May 01, 2026 - 09:01 EDT

EA and NGP VAN Monthly Maintenance May 16, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:27 EST

EA and NGP VAN Monthly Maintenance May 17, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:27 EST

EA and NGP VAN Monthly Maintenance May 18, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:27 EST

Donor Drive Monthly Maintenance May 22, 2026 21:00 - May 23, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:26 EST

Give Gab Maintenance May 25, 2026 01:00-05:00 EDT

Give Gab will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:25 EST

Network for Good Monthly Maintenance May 25, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:26 EST

One Cause Maintenance Jun 1, 2026 01:00-05:00 EDT

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:34 EST

Apricot AU Monthly Maintenance Jun 5, 2026 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:33 EST

NPO Hub, Grantwriter and Que Jun 8, 2026 01:00-05:00 EDT

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:34 EST

Apricot Monthly Maintenance - Canada and US Jun 8, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:33 EST

Mobilize Monthly Maintenance Jun 15, 2026 01:00-05:00 EDT

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:34 EST

Penelope Maintenance - Canada, US, UK Jun 15, 2026 01:00-05:00 EDT

Penelope in North America and the UK will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:37 EST

Donor Drive Monthly Maintenance Jun 19, 2026 21:00 - Jun 20, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:36 EST

EA and NGP VAN Monthly Maintenance Jun 20, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:35 EST

EA and NGP VAN Monthly Maintenance Jun 21, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:35 EST

Salsa Patching Jun 22, 2026 01:00-05:00 EDT

Salsa will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Posted on Jan 11, 2026 - 20:38 EST

Network for Good Monthly Maintenance Jun 29, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jan 11, 2026 - 20:36 EST
System Metrics Month Week Day
ActionKit
Fetching
Apricot
Fetching
CyberGrants
Fetching
DonorTrends
Fetching
ETO
Fetching
EveryAction
Fetching
GiveGab
Fetching
GiveGab Enterprise
Fetching
Grantmaker
Fetching
Mobilize
Fetching
Network for Good
Fetching
NGP VAN
Fetching
Nonprofit Hub
Fetching
Penelope
Fetching
Salsa
Fetching
WeSpire
Fetching
May 8, 2026

No incidents reported today.

May 7, 2026

No incidents reported.

May 6, 2026
Apricot: High Volume of Support Inquiries
Resolved - The incident has been successfully resolved.
May 6, 13:46 EDT
Monitoring - At this time, Support is experiencing a high volume of inquiries. We apologize for any delays and we are working to respond as quickly as possible. Thank you for your patience.
May 5, 10:48 EDT
Apricot: Users Experiencing 403 Unauthorized Access Login Errors
Resolved - The incident has been successfully resolved.
May 6, 13:44 EDT
Update - We are currently testing a fix and we are expecting to deploy shortly. Please continue to monitor this page for further updates.
May 6, 11:32 EDT
Update - We have identified a solution to remediate the issue, but it will take additional time to fully implement. In the meantime, please leverage the follow workaround options:

1. Clearing cache and cookies or
2. Updating their web browser then trying again

**All users should always remember to log out of Apricot, especially when using shared workstations.**

Please continue to monitor this page for further updates.
May 5, 16:46 EDT
Identified - We have identified the root cause of this issue and we are actively working on a solution to remediate. In the meantime, please leverage the follow workaround options:

1. Clearing cache and cookies or
2. Updating their web browser then trying again

We will add further updates as they become available, so please continue to monitor the page for further updates.
May 5, 14:59 EDT
Investigating - Some users are currently unable to log in to Apricot and are receiving a 403 Unauthorized Access error. We are actively working on a resolution and will post updates here as they become available.

While we continue to investigate, there are potential workaround options to assist you:

1. Clearing cache and cookies or
2. Updating their web browser then trying again
May 5, 12:31 EDT
May 5, 2026
May 4, 2026
CyberGrants: Reported Performance Issues
Postmortem - Read details
May 7, 10:12 EDT
Resolved - This incident has been resolved.
May 4, 14:45 EDT
Monitoring - We have completed an update to address the delay/latency issue. We will continue to monitor to ensure there are no further issues. Please continue to monitor this page for further updates.
May 4, 12:22 EDT
Investigating - We are currently reviewing an issue that is causing delays/latency issues with CyberGrants. This is a top priority and we are actively working to remediate as soon as possible. Please monitor this page for further updates.
May 4, 11:05 EDT
One Cause Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 05:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 01:01 EDT
Scheduled - One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jan 11, 20:30 EST
NPO Hub, Grantwriter and Que
Completed - The scheduled maintenance has been completed.
May 4, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 01:00 EDT
Scheduled - NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jan 11, 20:23 EST
Apricot Monthly Maintenance - Canada and US
Completed - The scheduled maintenance has been completed.
May 4, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 01:00 EDT
Scheduled - Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:23 EST
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Apricot AU Monthly Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 10:00 EDT
Scheduled - Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:22 EST
Apr 30, 2026
Intermittent Errors on targetsmartvan.com
Resolved - As of 4:05PM ET, the earlier issue that caused some users to experience intermittent errors accessing www.targetsmartvan.com has been resolved. We are continuing to monitor for any further issues.
Apr 30, 16:13 EDT
Investigating - We are currently investigating reports that some users are experiencing intermittent errors accessing www.targetsmartvan.com. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
Apr 30, 14:51 EDT
Apr 29, 2026
EA User migration
Completed - The scheduled maintenance has been completed.
Apr 29, 08:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 08:00 EDT
Scheduled - Every Action is currently undergoing a user migration today.
Access to the system will be maintained during this time and users will still be able to login.

If you encounter an error indicating incorrect login credentials, please try using the password reset feature to change your password to resolve the error. If you continue to encounter issues logging in after that, please log a ticket and our support team will be happy to assist you.
For more information on these changes:
https://community.bonterratech.com/user-access-10/understanding-everyaction-log-in-changes-3368
Apr 27, 08:11 EDT
Apr 28, 2026

No incidents reported.

Apr 27, 2026
EA User migration
Completed - The user migration has been postponed until tomorrow, Tuesday, April 28th
Apr 27, 08:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 08:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 13:57 EDT
Scheduled - Every Action is currently undergoing a user migration today.
Access to the system will be maintained during this time and users will still be able to login.

If you encounter an error indicating incorrect login credentials, please try using the password reset feature to change your password to resolve the error. If you continue to encounter issues logging in after that, please log a ticket and our support team will be happy to assist you.
For more information on these changes:
https://community.bonterratech.com/user-access-10/understanding-everyaction-log-in-changes-3368
Apr 22, 13:54 EDT
ETO Maintenance - Canada, US Public and US Private
Completed - The scheduled maintenance has been completed.
Apr 27, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 01:01 EDT
Scheduled - ETO in North America will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:21 EST
Network for Good Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 27, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 01:00 EDT
Scheduled - Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:18 EST
Apr 26, 2026

No incidents reported.

Apr 25, 2026
CyberGrants Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:00 EDT
Scheduled - CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Mar 27, 14:55 EDT
Donor Drive Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 EDT
Scheduled - Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:16 EST
Apr 24, 2026
ETO AU Patching
Completed - The scheduled maintenance has been completed.
Apr 24, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 10:00 EDT
Scheduled - ETO in Australia will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:21 EST
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