Investigating - We are currently investigating an issue affecting NGP where data entered or updated today is not being reflected on disclosure reports for some users. We will provide an update as soon as possible.
Jun 18, 2026 - 12:10 EDT
This page lists all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.
Apricot
Operational
90 days ago
100.0
% uptime
Today
ETO
Operational
90 days ago
100.0
% uptime
Today
Penelope
Operational
90 days ago
99.55
% uptime
Today
EveryAction
Operational
90 days ago
100.0
% uptime
Today
NGP VAN
Degraded Performance
90 days ago
100.0
% uptime
Today
ActionKit
Operational
90 days ago
100.0
% uptime
Today
CyberGrants
Operational
90 days ago
100.0
% uptime
Today
WeSpire
Operational
90 days ago
100.0
% uptime
Today
Network for Good
Operational
90 days ago
99.97
% uptime
Today
Grantmaker
Operational
90 days ago
100.0
% uptime
Today
GiveGab
Operational
90 days ago
100.0
% uptime
Today
GiveGab Enterprise
Operational
90 days ago
100.0
% uptime
Today
Salsa
Operational
90 days ago
99.98
% uptime
Today
DonorTrends
Operational
90 days ago
100.0
% uptime
Today
Mobilize
Operational
90 days ago
99.98
% uptime
Today
Nonprofit Hub
Operational
90 days ago
99.82
% uptime
Today
Test
Operational
90 days ago
100.0
% uptime
Today
DonorDrive
Operational
90 days ago
100.0
% uptime
Today
OneCause
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Donor Drive will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:36 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:35 EST
Salsa will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 05, 2026 - 10:38 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:35 EST
Salsa will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:38 EST
Penelope in North America and the UK will be undergoing critical maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 15, 2026 - 10:46 EDT
CyberGrants will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 13, 2026 - 16:57 EDT
Network for Good will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:36 EST
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:35 EDT
OneCause will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 05, 2026 - 10:26 EDT
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:44 EDT
NPO Hub, Grantwriter, Grantmaker, and Que will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 05, 2026 - 10:10 EDT
EA and NGP VAN are currently undergoing a disaster recovery drill.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 08, 2026 - 10:26 EDT
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 03, 2026 - 11:52 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:22 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:23 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:23 EDT
ETO in Australia will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 05, 2026 - 10:29 EDT
DonorDrive will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 05, 2026 - 10:12 EDT
DonorTrends will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 05, 2026 - 10:39 EDT
Network for Good will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 05, 2026 - 10:14 EDT
ETO in North America will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 05, 2026 - 10:30 EDT
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:36 EDT
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:48 EDT
CyberGrants will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 05, 2026 - 10:32 EDT
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 03, 2026 - 11:54 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:24 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:24 EDT
Give Gab Enterprise will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 05, 2026 - 10:40 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:26 EDT
Give Gab will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 05, 2026 - 10:33 EDT
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:43 EDT
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:45 EDT
Penelope in Australia will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 05, 2026 - 10:35 EDT
Penelope in North America and the UK will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jun 05, 2026 - 10:36 EDT
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 03, 2026 - 11:54 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:26 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:27 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:27 EDT
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:36 EDT
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:45 EDT
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 03, 2026 - 11:55 EDT
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:37 EDT
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:46 EDT
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 03, 2026 - 11:56 EDT
CyberGrants will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 05, 2026 - 10:32 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:28 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:28 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
May 14, 2026 - 16:29 EDT
Give Gab will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jun 05, 2026 - 10:34 EDT
Completed -
The scheduled maintenance has been completed.
Jun 16, 12:45 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 09:00 EDT
Scheduled -
Penelope in Australia will be undergoing Critical maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jun 15, 12:09 EDT
Resolved -
The incident has been successfully resolved.
Jun 16, 11:04 EDT
Update -
We are actively working on resolving the issue and expect it to be fully resolved in the next 24 hours.
Jun 15, 12:25 EDT
Identified -
The cause of the issue has been identified, and our team is actively implementing a solution.
Jun 15, 01:24 EDT
Investigating -
As of 8:00 AM AEST, Penelope is experiencing intermittent disruptions for some users in the Australia and New Zealand regions. We will provide an update and an estimated time for resolution as soon as possible.
Jun 15, 00:46 EDT
Resolved -
This incident has been resolved.
Jun 16, 08:59 EDT
Monitoring -
There was an issue that resulted in delays with the processing of some scheduled jobs. We are now working on the processing of the pending jobs and expect to be current shortly.
Jun 15, 10:16 EDT
Completed -
The scheduled maintenance has been completed.
Jun 15, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 01:00 EDT
Scheduled -
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:34 EST
Completed -
This maintenance has to be rescheduled. An updated maintenance window will be posted as soon as it is available.
Jun 15, 00:43 EDT
Scheduled -
Penelope in North America and the UK will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jan 11, 20:37 EST
Resolved -
This incident has been resolved.
Jun 12, 09:23 EDT
Monitoring -
A fix has been implemented and successfully tested. While the issue has been remediated, we will monitor closely to ensure there is no regression. Please continue to monitor this page for further updates.
Jun 11, 18:03 EDT
Investigating -
We are currently aware of an issue when attempting to submit volunteer hours and we are working on a resolution. Please monitor this page for updates.
Jun 11, 16:57 EDT
Resolved -
This incident has been resolved.
Jun 11, 15:53 EDT
Update -
We are still working on a resolution to address this issue. We apologize for the impact and appreciate your patience as we continue to implement a fix. Please continue to monitor this page for further updates.
Jun 11, 14:12 EDT
Investigating -
We are currently aware of an issue with searching for organizations by address, when logging volunteer hours. This is a top priority and we are working to resolve the issue as soon as possible. Please monitor this page for further updates.
Jun 11, 11:01 EDT
Completed -
The scheduled maintenance has been completed.
Jun 8, 05:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:00 EDT
Scheduled -
NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Jan 11, 20:34 EST
Completed -
The scheduled maintenance has been completed.
Jun 8, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:00 EDT
Scheduled -
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:33 EST
Completed -
The scheduled maintenance has been completed.
Jun 5, 14:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 10:00 EDT
Scheduled -
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:33 EST