All Systems Operational
About This Site
This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.
Apricot
Operational
ETO
Operational
Penelope
Operational
EveryAction
Operational
NGP VAN
Operational
CyberGrants
Operational
Network for Good
Operational
GiveGab
Operational
GiveGab Enterprise
Operational
Salsa
Operational
DonorTrends
Operational
Mobilize
Operational
ActionKit
Operational
WeSpire
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Penelope AU monthly maintenance
Dec 13, 2024 09:00-13:00 EST
Penelope in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:24 EDT
Posted on Jun 11, 2024 - 17:24 EDT
Salsa will undergo scheduled maintenance
Dec 14, 2024 02:00-10:00 EST
Salsa Engage has a planned maintenance window on Saturday, December 14th, 2024 from 2 am - 10am ET during which application functionality may be unavailable for several hours. To minimize impact, the window is scheduled over the weekend and will start overnight, but could last into the morning.
During these downtimes, customers may experience:
1. An inability to log into Salsa Engage or save changes
2. Delays in the sending of emails and autoresponders
3. Delays in reporting on transaction and form submission data, although published forms will be up and donations will still be processed
4. Delays in syncing data to Salsa CRM, Salesforce, or through the API
Customers are advised not to use Engage during these times, nor schedule email blasts to send during these windows. Otherwise customers do not need to do anything to prepare for this maintenance. All Engage functionality should be returned to normal operation within 8 hours of the start of the maintenance. Thank you!
Posted on Nov 13, 2024 - 15:39 EST
During these downtimes, customers may experience:
1. An inability to log into Salsa Engage or save changes
2. Delays in the sending of emails and autoresponders
3. Delays in reporting on transaction and form submission data, although published forms will be up and donations will still be processed
4. Delays in syncing data to Salsa CRM, Salesforce, or through the API
Customers are advised not to use Engage during these times, nor schedule email blasts to send during these windows. Otherwise customers do not need to do anything to prepare for this maintenance. All Engage functionality should be returned to normal operation within 8 hours of the start of the maintenance. Thank you!
Posted on Nov 13, 2024 - 15:39 EST
Penelope Monthly Maintenance - Canada, US, UK
Dec 14, 2024 17:22-21:22 EST
Penelope in North America and the UK is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Saturday of the month from 1am-5am UTC.
Posted on Jun 11, 2024 - 17:24 EDT
Posted on Jun 11, 2024 - 17:24 EDT
GiveGab Enterprise will undergo scheduled maintenance
Dec 14, 2024 22:00 - Dec 15, 2024 00:00 EST
GiveGab Enterprise will be undergoing regular scheduled maintenance on Dec 14th from 10pm to 12am ET
During this time, users may experience intermittent timeout errors. If this occurs, please try your operation again.
Posted on Dec 04, 2024 - 11:57 EST
During this time, users may experience intermittent timeout errors. If this occurs, please try your operation again.
Posted on Dec 04, 2024 - 11:57 EST
ETO AU Monthly Patching
Dec 20, 2024 10:00-14:00 EST
ETO in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:22 EDT
Posted on Jun 11, 2024 - 17:22 EDT
EA and NGP VAN Monthly Maintenance
Dec 21, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:19 EDT
Posted on Jun 11, 2024 - 17:19 EDT
ETO Monthly Maintenance - Canada, US Public and US Private
Dec 21, 2024 21:00 - Dec 22, 2024 01:00 EST
ETO in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Saturday of the month from 1am - 5am UTC.
Posted on Jun 11, 2024 - 17:22 EDT
Posted on Jun 11, 2024 - 17:22 EDT
EA and NGP VAN Monthly Maintenance
Dec 22, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:20 EDT
Posted on Jun 11, 2024 - 17:20 EDT
EA and NGP VAN Monthly Maintenance
Dec 23, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:20 EDT
Posted on Jun 11, 2024 - 17:20 EDT