Resolved -
The incident has been successfully resolved.
Feb 5, 16:29 EST
Update -
The reported latency issues with reports and the results page have been addressed. Queue activity is now current and responses should be received within 15 minutes. We will continue to monitor performance.
Feb 5, 09:24 EST
Update -
The reports queue has been significantly reduced, so latency issues associated with reports and the results page are now returned within 1 - 2 hours. The latency issues will resolve completely as the queue has been fully addressed over the next 24 hours.
Feb 4, 17:19 EST
Update -
We have received reports of latency associated with reports and the results page. Due to end-of-month activities, we experienced an increase in queue activity, which led to delays. The queue is now reducing as processing catches up, but users may still experience a delay of up to 24 hours in data updates.
Feb 4, 13:23 EST
Update -
Performance monitoring remains ongoing. We are actively addressing an issue causing minor latency challenges for some users and we will continue to post regular updates.
Feb 4, 09:27 EST
Update -
We continue to monitor performance and are actively addressing an issue causing minor latency challenges for some users. We are focused on restoring regular operations for all users as quickly as possible.
Feb 3, 17:34 EST
Update -
Performance has improved following updates completed over the weekend. Performance monitoring has continued with no identified degradation.
Feb 3, 12:35 EST
Update -
Performance monitoring continued throughout the weekend. While no additional issues have been identified, the technical teams will continue to monitor.
Feb 3, 09:31 EST
Update -
We are proactively monitoring performance and taking necessary steps to restore regular operations. Throughout the weekend, our technical teams will provide 24/7 coverage, with additional resources in place to minimize delays and ensure information and updates are displayed accurately and promptly.
Jan 31, 16:53 EST
Update -
We are continuing to monitor performance. No additional issues have been identified.
Jan 31, 13:05 EST
Update -
Performance monitoring continued overnight. No additional issues have been identified.
Jan 31, 09:20 EST
Update -
We are continuing to monitor performance. No additional issues have been identified.
Jan 30, 17:46 EST
Update -
We continue to monitor performance following the completed updates to address the remaining residual items causing the minor latency, syncing delays, cloning functionality, and email deliverability. No new issues have been identified.
Jan 30, 13:11 EST
Update -
We are continuing to monitor performance following the completed updates to address the remaining residual items causing the minor latency, syncing delays, cloning functionality, and email deliverability issues.
Jan 30, 09:06 EST
Update -
A few updates were made to assist with the remaining residual items causing the minor latency, syncing delays, cloning functionality, and email deliverability issues. We will continue to monitor to ensure there is no additional regression with performance.
Jan 29, 17:02 EST
Update -
We continue to actively monitor performance. No new issues have been identified following the implemented fix. We continue to focus on the remaining residual items around the minor latency, syncing delays, cloning functionality, and email deliverability, with full resolution expected within the next day.
Jan 29, 13:16 EST
Update -
We continued to monitor performance overnight. No further issues have been identified following the implemented fix. We continue to focus on the remaining residual items around the minor latency, syncing delays, cloning functionality, and email deliverability, with full resolution expected within the next day.
Jan 29, 09:00 EST
Update -
We are still actively monitoring performance. No additional issues have been identified following the implemented fix. Focus continues on the remaining residual items around the minor latency, syncing delays, cloning functionality, and email deliverability, with full resolution expected within the next two days.
Jan 28, 17:08 EST
Update -
Performance monitoring remains ongoing, and no new issues have been identified following the implemented fix. Focus continues on the remaining residual items around the minor latency, syncing delays, cloning functionality, and email deliverability, with full resolution expected within the next two days.
Jan 28, 13:27 EST
Update -
We are continuing to monitor the situation and have observed that most systems are performing as expected following the fix implemented during the emergency maintenance window. However, there are still a few residual items we are working to address, including minor latency, syncing delays, cloning functionality, and email deliverability. These issues are gradually improving, and we anticipate resolution within the next 48 hours.
Jan 28, 09:22 EST
Update -
The email deliverability issues have been resolved. We will continue to monitor performance to ensure there are no further issues.
Jan 24, 14:27 EST
Update -
Following the emergency maintenance, we have observed significant improvements in overall product performance. However, we are currently investigating reports of email deliverability issues and will provide updates as more information becomes available.
Jan 24, 11:21 EST
Monitoring -
A fix was implemented during the emergency maintenance window and subsequently tested. Now we're out of maintenance and monitoring performance. While Salsa processes the tasks that had built up during this incident over the last couple of days, it will remain sluggish albeit increasingly less so. We expect normal performance to be resumed by Sunday evening.
Jan 23, 07:01 EST
Update -
We are instigating Emergency Maintenance to enable further investigation and resolution of this Salsa Engage issue. This will commence at 05:15 EST and complete by 06:45 EST. We sincerely apologize for any inconvenience this may cause.
Jan 23, 05:03 EST
Update -
The team continue to work on resolving the issues with Salsa Engage. While we are still Investigating, we have identified two possible causes and are actively eliminating one of them. Further updates will be provided as we move to the Identified stage.
Jan 23, 03:09 EST
Update -
We are fully focused on resolving the latency issues affecting the Salsa product. An expanded team is actively working through all aspects of the problem, and we will continue working overnight to resolve it as quickly as possible. We will provide another update tomorrow morning.
Jan 22, 17:30 EST
Update -
We are continuing to investigate this issue.
Jan 22, 14:12 EST
Investigating -
We are aware of the latency issues currently affecting the Salsa product and understand the impact this may have on your work. Our team is actively investigating the cause and working to resolve this as quickly as possible.
We will keep you updated on our progress and provide more information as it becomes available.
Jan 22, 11:04 EST