All Systems Operational

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Uptime over the past 90 days. View historical uptime.
Apricot Operational
90 days ago
100.0 % uptime
Today
ETO Operational
90 days ago
100.0 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
100.0 % uptime
Today
NGP VAN Operational
90 days ago
99.98 % uptime
Today
CyberGrants Operational
90 days ago
100.0 % uptime
Today
Network for Good Operational
90 days ago
100.0 % uptime
Today
GiveGab Operational
90 days ago
100.0 % uptime
Today
GiveGab Enterprise Operational
90 days ago
100.0 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
100.0 % uptime
Today
Mobilize Operational
90 days ago
100.0 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
WeSpire Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
CyberGrants System Maintenance Mar 15, 2025 21:00-23:00 EDT
CyberGrants will be undergoing system maintenance on 2025-03-15 from 9-11pm EST.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Feb 25, 2025 - 14:27 EST
EA and NGP VAN Maintenance on Contribution Processing Mar 20, 2025 06:00-08:00 EDT
We will perform maintenance work affecting contribution processing on March 20, 2025 from 6 am to 8 am Eastern. Please note that your database will remain online, and this work does not otherwise affect system access, performance, or administration - and supporters will still be able to make donations. However, it will result in contribution processing being delayed for the duration of the maintenance window.
Posted on Mar 13, 2025 - 11:58 EDT
ETO will undergo scheduled maintenance Mar 22, 2025 21:00 - Mar 23, 2025 01:00 EDT
ETO will be undergoing regular scheduled maintenance on from March 22nd 9:00pm to March 23rd 1:00am EST.
During this time users may encounter intermittent errors. They are advised to try again or wait until the end of the maintenance window.
Posted on Mar 03, 2025 - 14:26 EST
Salsa Quarterly Patching Mar 22, 2025 21:00 - Mar 23, 2025 01:00 EDT
Salsa will be undergoing regular scheduled maintenance on 2025-03-23 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:32 EST
Network for Good Monthly Maintenance Mar 29, 2025 21:00 - Mar 30, 2025 01:00 EDT
Network for Good will be undergoing regular scheduled maintenance on 2025-03-30 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:19 EST
Apricot AU Monthly Maintenance Apr 4, 2025 09:02-13:02 EDT
Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Dec 18, 2024 - 09:03 EST
EA and NGP VAN Maintenance Window Apr 5, 2025 06:00-12:00 EDT
EA and NGP VAN are currently our undergoing previously communicated maintenance window.
Posted on Mar 11, 2025 - 17:01 EDT
Apricot Monthly Maintenance - Canada and US Apr 5, 2025 21:00 - Apr 6, 2025 01:00 EDT
Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Dec 18, 2024 - 09:03 EST
EA and NGP VAN Maintenance Window (BACKUP to 4/5 if needed) Apr 6, 2025 06:00-12:00 EDT
EA and NGP VAN are currently our undergoing previously communicated maintenance window.
Posted on Mar 11, 2025 - 17:03 EDT
Donor Drive Monthly Maintenance Apr 12, 2025 21:00 - Apr 13, 2025 01:00 EDT
Donor Drive will be undergoing regular scheduled maintenance on 2025-04-13 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:13 EST
Mobilize Monthly Maintenance Apr 12, 2025 21:00 - Apr 13, 2025 01:00 EDT
Mobilize will be undergoing regular scheduled maintenance on 2025-04-13 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:16 EST
EA and NGP VAN Monthly Maintenance Apr 19, 2025 06:00-07:00 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Dec 18, 2024 - 09:15 EST
ActionKit Quarterly Maintenance Apr 19, 2025 21:00 - Apr 20, 2025 01:00 EDT
ActionKit will be undergoing regular scheduled maintenance on 2025-04-20 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:23 EST
EA and NGP VAN Monthly Maintenance Apr 20, 2025 06:00-07:00 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Dec 18, 2024 - 09:15 EST
EA and NGP VAN Monthly Maintenance Apr 20, 2025 06:00-07:00 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Dec 18, 2024 - 09:15 EST
ETO AU Quarterly Patching Apr 25, 2025 13:21-17:21 EDT
ETO in Australia will be undergoing regular scheduled maintenance on 2025-04-25 from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:28 EST
Network for Good Monthly Maintenance Apr 26, 2025 21:00 - Apr 27, 2025 01:00 EDT
Network for Good will be undergoing regular scheduled maintenance on 2025-04-27 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:19 EST
ETO Quarterly Maintenance - Canada, US Public and US Private Apr 26, 2025 21:00 - Apr 27, 2025 01:00 EDT
ETO in North America will be undergoing regular scheduled maintenance on 2025-04-27 from 1am - 5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:28 EST
Apricot AU Monthly Maintenance May 2, 2025 09:03-13:03 EDT
Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Dec 18, 2024 - 09:04 EST
Apricot Monthly Maintenance - Canada and US May 3, 2025 21:00 - May 4, 2025 01:00 EDT
Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Dec 18, 2024 - 09:02 EST
Donor Drive Monthly Maintenance May 10, 2025 21:00 - May 11, 2025 01:00 EDT
Donor Drive will be undergoing regular scheduled maintenance on 2025-05-11 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:13 EST
Mobilize Monthly Maintenance May 10, 2025 21:00 - May 11, 2025 01:00 EDT
Mobilize will be undergoing regular scheduled maintenance on 2025-05-11 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:16 EST
Give Gab Maintenance May 10, 2025 21:00 - May 11, 2025 01:00 EDT
Give Gab will be undergoing regular scheduled maintenance on 2025-05-11 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 14:13 EST
EA and NGP VAN Monthly Maintenance May 17, 2025 06:00-07:00 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Dec 18, 2024 - 09:18 EST
EA and NGP VAN Monthly Maintenance May 18, 2025 06:00-07:00 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Dec 18, 2024 - 09:18 EST
EA and NGP VAN Monthly Maintenance May 19, 2025 06:00-07:00 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Dec 18, 2024 - 09:18 EST
CyberGrants Quarterly Patching May 24, 2025 21:00 - May 25, 2025 01:00 EDT
CyberGrants will be undergoing regular scheduled maintenance on 2025-05-25 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:30 EST
Network for Good Monthly Maintenance May 31, 2025 21:00 - Jun 1, 2025 01:00 EDT
Network for Good will be undergoing regular scheduled maintenance on 2025-06-01 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:19 EST
WeSpire Maintenance May 31, 2025 21:00 - Jun 1, 2025 01:00 EDT
WeSpire will be undergoing regular scheduled maintenance on 2025-06-01 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 14:18 EST
Apricot AU Monthly Maintenance Jun 6, 2025 09:04-13:04 EDT
Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Dec 18, 2024 - 09:05 EST
Apricot Monthly Maintenance - Canada and US Jun 7, 2025 21:00 - Jun 8, 2025 01:00 EDT
Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Dec 18, 2024 - 09:05 EST
Penelope AU maintenance Jun 13, 2025 14:14-18:14 EDT
Penelope in Australia will be undergoing regular scheduled maintenance on 2025-06-13 from from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 14:16 EST
Mobilize Monthly Maintenance Jun 14, 2025 21:00 - Jun 15, 2025 01:00 EDT
Mobilize will be undergoing regular scheduled maintenance on 2025-06-14 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:17 EST
Donor Drive Monthly Maintenance Jun 14, 2025 21:00 - Jun 15, 2025 01:00 EDT
Donor Drive will be undergoing regular scheduled maintenance on 2025-06-14 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:13 EST
Give Gab Enterprise Maintenance Jun 14, 2025 21:00 - Jun 15, 2025 01:00 EDT
Give Gab Enterprise will be undergoing regular scheduled maintenance on 2025-06-14 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 14:14 EST
Penelope Maintenance - Canada, US, UK Jun 14, 2025 21:00 - Jun 15, 2025 01:00 EDT
Penelope in North America and the UK will be undergoing regular scheduled maintenance on 2025-06-15 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 14:17 EST
EA and NGP VAN Monthly Maintenance Jun 21, 2025 06:00-07:00 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Dec 18, 2024 - 09:20 EST
Salsa Quarterly Patching Jun 21, 2025 21:00 - Jun 22, 2025 01:00 EDT
Salsa will be undergoing regular scheduled maintenance on 2025-06-22 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:32 EST
EA and NGP VAN Monthly Maintenance Jun 22, 2025 06:00-07:00 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Dec 18, 2024 - 09:20 EST
EA and NGP VAN Monthly Maintenance Jun 23, 2025 06:00-07:00 EDT
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Dec 18, 2024 - 09:20 EST
Network for Good Monthly Maintenance Jun 28, 2025 21:00 - Jun 29, 2025 01:00 EDT
Network for Good will be undergoing regular scheduled maintenance on 2025-06-28 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 13:20 EST
DonorTrends Maintenance Jul 26, 2025 21:00 - Jul 27, 2025 01:00 EDT
DonorTrends will be undergoing regular scheduled maintenance on 2025-07-27 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Dec 27, 2024 - 14:18 EST
System Metrics Month Week Day
ActionKit Uptime
Fetching
Apricot Uptime
Fetching
CyberGrants Uptime
Fetching
DonorTrends Uptime
Fetching
ETO Uptime
Fetching
EveryAction Uptime
Fetching
Mobilize Uptime
Fetching
NfG Uptime
Fetching
NGP VAN Uptime
Fetching
NPO Hub Uptime
Fetching
Penelope Uptime
Fetching
Salsa Uptime
Fetching
WeSpire Uptime
Fetching
Past Incidents
Mar 15, 2025

No incidents reported today.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
EA and NGP VAN Maintenance on Contribution Processing
Completed - The scheduled maintenance has been completed.
Mar 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 06:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 7, 14:01 EST
Scheduled - We will perform maintenance work affecting contribution processing on March 13, 2025 from 6 am to 8 am Eastern. Please note that your database will remain online, and this work does not otherwise affect system access, performance, or administration - and supporters will still be able to make donations. However, it will result in contribution processing being delayed for the duration of the maintenance window.
Mar 7, 13:49 EST
Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025
Mobilize Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 9, 01:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 21:01 EST
Scheduled - Mobilize will be undergoing regular scheduled maintenance on 2025-03-09 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Dec 27, 13:16 EST
Donor Drive Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 9, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 21:01 EST
Scheduled - Donor Drive will be undergoing regular scheduled maintenance on 2025-03-09 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Dec 27, 13:11 EST
Apricot Monthly Maintenance - Canada and US
Completed - The scheduled maintenance has been completed.
Mar 9, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 21:00 EST
Scheduled - Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Dec 18, 09:04 EST
Mar 8, 2025
Targeted Email Creation and Sending
Resolved - The earlier issue with an upstream provider has been resolved and users are now able to create, edit, and send in Targeted Email.
Mar 8, 12:43 EST
Investigating - Due to an issue with an upstream provider, users are unable to create, edit, or send in Targeted Email. We are investigating this issue.
Mar 8, 12:15 EST
System Maintenance - Cybergrants
Completed - The scheduled maintenance has been completed.
Mar 8, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 09:00 EST
Scheduled - Cybergrants will be undergoing critical system maintenance on 2025-03-08 from 9:00am to 10:00am EST.
During this time users may encounter intermittent errors. They are advised to try their action again or wait until the end of the maintenance window if the error persists.
Mar 6, 09:22 EST
Salsa Server Maintenance
Completed - The scheduled maintenance has been completed.
Mar 8, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 02:00 EST
Scheduled - Salsa will be undergoing scheduled maintenance on 2025-03-09 from 2am-3am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Feb 25, 10:36 EST
Mar 7, 2025
Apricot: Issue With Accessing Reports
Postmortem - Read details
Mar 10, 10:40 EDT
Resolved - The incident has been successfully resolved.
Mar 7, 14:06 EST
Investigating - We are currently receiving notifications regarding issues with accessing reports. We are actively reviewing the issue and will post updates as further details become available.
Mar 7, 11:03 EST
Apricot AU Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 7, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 09:00 EST
Scheduled - Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Dec 18, 09:02 EST
Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

Mar 3, 2025
ETO: Slowness Navigating ETO
Resolved - This incident has been resolved.
Mar 3, 16:31 EST
Investigating - Organizations are reporting slowness with navigating ETO. We are actively reviewing and monitoring performance.
Mar 3, 15:18 EST
Mar 2, 2025

No incidents reported.

Mar 1, 2025
Salsa System Maintenance
Completed - The scheduled maintenance has been completed.
Mar 1, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 02:00 EST
Scheduled - Salsa will be undergoing scheduled maintenance on 2025-03-01 from 2am-4am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Feb 27, 12:09 EST
← Incident History Powered by Atlassian Statuspage