All Systems Operational

About This Site

This page lists all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Apricot Operational
90 days ago
100.0 % uptime
Today
ETO Operational
90 days ago
100.0 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
100.0 % uptime
Today
NGP VAN Operational
90 days ago
100.0 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
CyberGrants Operational
90 days ago
100.0 % uptime
Today
WeSpire Operational
90 days ago
100.0 % uptime
Today
Network for Good Operational
90 days ago
100.0 % uptime
Today
Grantmaker Operational
90 days ago
100.0 % uptime
Today
GiveGab Operational
90 days ago
100.0 % uptime
Today
GiveGab Enterprise Operational
90 days ago
100.0 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
100.0 % uptime
Today
Mobilize Operational
90 days ago
99.98 % uptime
Today
Nonprofit Hub Operational
90 days ago
100.0 % uptime
Today
Test Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

EA and NGP VAN Monthly Maintenance May 16, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:27 EST

EA and NGP VAN Monthly Maintenance May 17, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:27 EST

EA and NGP VAN Monthly Maintenance May 18, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:27 EST

Donor Drive Monthly Maintenance May 22, 2026 21:00 - May 23, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:26 EST

Give Gab Maintenance May 25, 2026 01:00-05:00 EDT

Give Gab will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:25 EST

Network for Good Monthly Maintenance May 25, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:26 EST

One Cause Maintenance Jun 1, 2026 01:00-05:00 EDT

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:34 EST

Apricot AU Monthly Maintenance Jun 5, 2026 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:33 EST

Apricot Monthly Maintenance - Canada and US Jun 8, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:33 EST

NPO Hub, Grantwriter and Que Jun 8, 2026 01:00-05:00 EDT

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:34 EST

Mobilize Monthly Maintenance Jun 15, 2026 01:00-05:00 EDT

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:34 EST

Penelope Maintenance - Canada, US, UK Jun 15, 2026 01:00-05:00 EDT

Penelope in North America and the UK will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:37 EST

Donor Drive Monthly Maintenance Jun 19, 2026 21:00 - Jun 20, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:36 EST

EA and NGP VAN Monthly Maintenance Jun 20, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:35 EST

EA and NGP VAN Monthly Maintenance Jun 21, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:35 EST

Salsa Patching Jun 22, 2026 01:00-05:00 EDT

Salsa will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:38 EST

CyberGrants Maintenance Jun 28, 2026 03:00-07:00 EDT

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 13, 2026 - 16:57 EDT

Network for Good Monthly Maintenance Jun 29, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:36 EST

Apricot AU Monthly Maintenance Jul 3, 2026 09:00-13:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:35 EDT

Apricot Monthly Maintenance - Canada and US Jul 6, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:44 EDT

EA and NGP VAN Monthly Maintenance Jul 18, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:22 EDT

EA and NGP VAN Monthly Maintenance Jul 19, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:23 EDT

EA and NGP VAN Monthly Maintenance Jul 20, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:23 EDT

Apricot AU Monthly Maintenance Jul 31, 2026 09:00-13:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:36 EDT

Apricot Monthly Maintenance - Canada and US Aug 3, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:48 EDT

EA and NGP VAN Monthly Maintenance Aug 15, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:24 EDT

EA and NGP VAN Monthly Maintenance Aug 16, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:24 EDT

EA and NGP VAN Monthly Maintenance Aug 17, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:26 EDT

Apricot AU Monthly Maintenance Sep 4, 2026 09:00-13:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:43 EDT

Apricot Monthly Maintenance - Canada and US Sep 7, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:45 EDT

EA and NGP VAN Monthly Maintenance Sep 19, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:26 EDT

EA and NGP VAN Monthly Maintenance Sep 20, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:27 EDT

EA and NGP VAN Monthly Maintenance Sep 21, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:27 EDT

Apricot AU Monthly Maintenance Oct 2, 2026 09:00-13:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:36 EDT

Apricot Monthly Maintenance - Canada and US Oct 5, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:45 EDT

Apricot AU Monthly Maintenance Oct 30, 2026 09:00-13:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:37 EDT

Apricot Monthly Maintenance - Canada and US Nov 2, 2026 01:00-05:00 EST

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:46 EDT

EA and NGP VAN Monthly Maintenance Nov 14, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:28 EDT

EA and NGP VAN Monthly Maintenance Nov 15, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:28 EDT

EA and NGP VAN Monthly Maintenance Nov 16, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:29 EDT

Apricot AU Monthly Maintenance Dec 4, 2026 09:00-13:00 EST

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:37 EDT

Apricot Monthly Maintenance - Canada and US Dec 7, 2026 01:00-05:00 EST

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:47 EDT

EA and NGP VAN Monthly Maintenance Dec 19, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:29 EDT

EA and NGP VAN Monthly Maintenance Dec 20, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:30 EDT

EA and NGP VAN Monthly Maintenance Dec 21, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 14, 2026 - 16:30 EDT
ActionKit
Fetching
Apricot
Fetching
CyberGrants
Fetching
DonorTrends
Fetching
ETO
Fetching
EveryAction
Fetching
GiveGab
Fetching
GiveGab Enterprise
Fetching
Grantmaker
Fetching
Mobilize
Fetching
Network for Good
Fetching
NGP VAN
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Nonprofit Hub
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Penelope
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Salsa
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WeSpire
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May 15, 2026

No incidents reported today.

May 14, 2026

No incidents reported.

May 13, 2026
Completed - The scheduled maintenance has been completed.
May 13, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 EDT
Scheduled - Every Action is currently undergoing a user migration today.
Access to the system will be maintained during this time and users will still be able to login.

If you encounter an error indicating incorrect login credentials, please try using the password reset feature to change your password to resolve the error. If you continue to encounter issues logging in after that, please log a ticket and our support team will be happy to assist you.

For more information on these changes:
https://community.bonterratech.com/user-access-10/understanding-everyaction-log-in-changes-3368

May 13, 08:48 EDT
May 12, 2026
Completed - The scheduled maintenance has been completed.
May 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 EDT
Scheduled - Salsa will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

May 1, 09:01 EDT
May 11, 2026
Resolved - This incident has been resolved.
May 11, 16:18 EDT
Investigating - We are currently investigating an issue that is blocking access into Apricot for specific customers. We are reviewing this as a top priority and working to remediate as soon as possible. Please monitor this page for further updates.
May 11, 15:54 EDT
Completed - The scheduled maintenance has been completed.
May 11, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:01 EDT
Scheduled - Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Jan 11, 20:27 EST
Completed - The scheduled maintenance has been completed.
May 11, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 EDT
Scheduled - CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Jan 11, 20:25 EST
May 10, 2026

No incidents reported.

May 9, 2026
Completed - The scheduled maintenance has been completed.
May 9, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 08:00 EDT
Scheduled - CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Mar 27, 14:57 EDT
May 8, 2026
Resolved - As of 11:59 AM ET, the earlier issue that caused users to receive an error when editing a draft message in Targeted Email has been resolved. We are continuing to monitor for any further issues.
May 8, 12:04 EDT
Investigating - We are currently investigating an issue that is causing users to receive an error when editing draft messages in Targeted Email. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
May 8, 11:48 EDT
May 7, 2026

No incidents reported.

May 6, 2026
Resolved - The incident has been successfully resolved.
May 6, 13:46 EDT
Monitoring - At this time, Support is experiencing a high volume of inquiries. We apologize for any delays and we are working to respond as quickly as possible. Thank you for your patience.
May 5, 10:48 EDT
Resolved - The incident has been successfully resolved.
May 6, 13:44 EDT
Update - We are currently testing a fix and we are expecting to deploy shortly. Please continue to monitor this page for further updates.
May 6, 11:32 EDT
Update - We have identified a solution to remediate the issue, but it will take additional time to fully implement. In the meantime, please leverage the follow workaround options:

1. Clearing cache and cookies or
2. Updating their web browser then trying again

**All users should always remember to log out of Apricot, especially when using shared workstations.**

Please continue to monitor this page for further updates.

May 5, 16:46 EDT
Identified - We have identified the root cause of this issue and we are actively working on a solution to remediate. In the meantime, please leverage the follow workaround options:

1. Clearing cache and cookies or
2. Updating their web browser then trying again

We will add further updates as they become available, so please continue to monitor the page for further updates.

May 5, 14:59 EDT
Investigating - Some users are currently unable to log in to Apricot and are receiving a 403 Unauthorized Access error. We are actively working on a resolution and will post updates here as they become available.

While we continue to investigate, there are potential workaround options to assist you:

1. Clearing cache and cookies or
2. Updating their web browser then trying again

May 5, 12:31 EDT
May 5, 2026
May 4, 2026
Postmortem - Read details
May 7, 10:12 EDT
Resolved - This incident has been resolved.
May 4, 14:45 EDT
Monitoring - We have completed an update to address the delay/latency issue. We will continue to monitor to ensure there are no further issues. Please continue to monitor this page for further updates.
May 4, 12:22 EDT
Investigating - We are currently reviewing an issue that is causing delays/latency issues with CyberGrants. This is a top priority and we are actively working to remediate as soon as possible. Please monitor this page for further updates.
May 4, 11:05 EDT
Completed - The scheduled maintenance has been completed.
May 4, 05:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 01:01 EDT
Scheduled - One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Jan 11, 20:30 EST
Completed - The scheduled maintenance has been completed.
May 4, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 01:00 EDT
Scheduled - NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Jan 11, 20:23 EST
Completed - The scheduled maintenance has been completed.
May 4, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 01:00 EDT
Scheduled - Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Jan 11, 20:23 EST
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Completed - The scheduled maintenance has been completed.
May 1, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 10:00 EDT
Scheduled - Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Jan 11, 20:22 EST