This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.
Apricot
Operational
90 days ago
100.0
% uptime
Today
ETO
Operational
90 days ago
100.0
% uptime
Today
Penelope
Operational
90 days ago
100.0
% uptime
Today
EveryAction
Operational
90 days ago
100.0
% uptime
Today
NGP VAN
Operational
90 days ago
100.0
% uptime
Today
ActionKit
Operational
90 days ago
100.0
% uptime
Today
CyberGrants
Operational
90 days ago
100.0
% uptime
Today
WeSpire
Operational
90 days ago
100.0
% uptime
Today
Network for Good
Operational
90 days ago
100.0
% uptime
Today
Grantmaker
Operational
90 days ago
100.0
% uptime
Today
GiveGab
Operational
90 days ago
100.0
% uptime
Today
GiveGab Enterprise
Operational
90 days ago
100.0
% uptime
Today
Salsa
Operational
90 days ago
100.0
% uptime
Today
DonorTrends
Operational
90 days ago
100.0
% uptime
Today
Mobilize
Operational
90 days ago
100.0
% uptime
Today
Nonprofit Hub
Operational
90 days ago
100.0
% uptime
Today
Test
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:07 EST
ETO US Public will be undergoing critical maintenance on 2026-02-28 from 8:00am-12:00pm EST. During this time Business Objects reporting will be unavailable to users. Posted on
Feb 25, 2026 - 14:53 EST
CyberGrants will be undergoing some critical maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Feb 03, 2026 - 09:22 EST
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:07 EST
One Cause will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:08 EST
NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:07 EST
Penelope in Australia will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:09 EST
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:08 EST
Penelope in North America and the UK will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:09 EST
Salsa will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:10 EST
Donor Drive will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:10 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:11 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:11 EST
Network for Good will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:12 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:12 EST
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:13 EST
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:14 EST
One Cause will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:14 EST
NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:14 EST
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:15 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:17 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:17 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:18 EST
ETO in Australia will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:21 EST
Donor Drive will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:16 EST
ETO in North America will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:21 EST
Network for Good will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:18 EST
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:22 EST
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:23 EST
NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:23 EST
One Cause will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:30 EST
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:27 EST
CyberGrants will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:25 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:27 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:27 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:27 EST
Donor Drive will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:26 EST
Give Gab will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:25 EST
Network for Good will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:26 EST
One Cause will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:34 EST
Apricot in Australia is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:33 EST
Apricot in North America is currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:33 EST
NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:34 EST
Penelope in North America and the UK will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:37 EST
Mobilize will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:34 EST
Donor Drive will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:36 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:35 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:35 EST
Salsa will be undergoing regular scheduled maintenance.
During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window. Posted on
Jan 11, 2026 - 20:38 EST
Network for Good will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window Posted on
Jan 11, 2026 - 20:36 EST
Resolved -
As of 3:01 PM ET, the earlier issues with our upstream provider have been resolved and we are continuing to monitor. We have requeued and sent any Targeted Emails that failed during this time.
Feb 24, 15:02 EST
Identified -
We have identified an issue with an upstream provider that is causing Targeted Emails to not send. This impacts sample emails from Targeted Email and Online Actions confirmation emails as well. We are working with the third party vendor to resolve this issue as quickly as possible.
Feb 24, 14:28 EST
Resolved -
This incident has been resolved.
Feb 23, 17:52 EST
Investigating -
We are aware of an ongoing issue with users unable to load multiple pages within Engage including the ability to edit emails and forms. We are actively reviewing this as a top priority. Please monitor this page for further updates.
Feb 23, 16:55 EST
Completed -
The scheduled maintenance has been completed.
Feb 23, 07:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 06:00 EST
Scheduled -
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:00 EST
Completed -
The scheduled maintenance has been completed.
Feb 23, 05:01 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 01:01 EST
Scheduled -
Network for Good will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:04 EST
Completed -
The scheduled maintenance has been completed.
Feb 23, 05:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 01:00 EST
Scheduled -
Give Gab will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 20:04 EST
Completed -
The scheduled maintenance has been completed.
Feb 23, 02:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 02:00 EST
Scheduled -
Mobilize will be undergoing database maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Feb 11, 09:31 EST
Completed -
The scheduled maintenance has been completed.
Feb 22, 07:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:00 EST
Scheduled -
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 19:58 EST
Completed -
The scheduled maintenance has been completed.
Feb 21, 07:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 06:00 EST
Scheduled -
EA and NGP VAN are currently undergoing regular monthly maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 19:58 EST
Completed -
The scheduled maintenance has been completed.
Feb 21, 01:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:00 EST
Scheduled -
Donor Drive will be undergoing regular scheduled maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jan 11, 19:57 EST
Completed -
The scheduled maintenance has been completed.
Feb 16, 02:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 02:00 EST
Scheduled -
Mobilize will be undergoing scheduled database maintenance.
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Feb 11, 09:28 EST
Resolved -
This incident has been resolved.
Feb 12, 12:06 EST
Update -
We are continuing to monitor for any further issues.
Feb 12, 10:12 EST
Monitoring -
A fix has been implemented and reports are now running without issue. We will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.
Feb 12, 10:11 EST
Investigating -
We are aware of widespread errors being experienced when running Reports and are looking into this as our top priority. Please continue to monitor this page for further updates.
Feb 12, 09:58 EST
Resolved -
As of 11:36 AM ET, the earlier issue with newly created users receiving blank ActionID invitations has been resolved. We are continuing to monitor for any further issues.
Feb 11, 11:39 EST
Identified -
We have identified the issue with newly created users receiving a blank ActionID email and are working to implement a fix.
Feb 11, 11:20 EST
Investigating -
We are currently investigating an issue that is causing newly created users to receive an ActionID email with no content. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
Feb 11, 10:25 EST