Salsa Engage has a planned maintenance window on Saturday, December 7th, 2024 from 3 - 11am ET during which application functionality may be unavailable for several hours. To minimize impact, the window is scheduled over the weekend and will start overnight, but could last into the morning.
During these downtimes, customers may experience: 1. An inability to log into Salsa Engage or save changes 2. Delays in the sending of emails and autoresponders 3. Delays in reporting on transaction and form submission data, although published forms will be up and donations will still be processed 4. Delays in syncing data to Salsa CRM, Salesforce, or through the API
Customers are advised not to use Engage during these times, nor schedule email blasts to send during these windows. Otherwise customers do not need to do anything to prepare for this maintenance. All Engage functionality should be returned to normal operation within 8 hours of the start of the maintenance. Thank you!