Issue Summary
On January 8, an automated disbursement process did not run as scheduled, resulting in a delay to the start of some gift and grant disbursement cycles. A related configuration gap was later identified that affected the timing of Monthly Grant disbursements. As a result, some payouts began later than originally planned.
Root Cause
The system relies on a scheduling calendar to know when to start disbursement processing. Required dates were missing from this calendar for 2026, which prevented the process from running on the expected schedule.
Prevention
We have implemented a new system interface that allows disbursement schedules to be managed directly by our Payment Operations team and validated before use, removing reliance on manual updates and handoffs. This improvement reduces the risk of missing or incorrect dates and helps ensure automated processes run as expected going forward.