ActionID emails sending with no content

Resolved

As of 11:36 AM ET, the earlier issue with newly created users receiving blank ActionID invitations has been resolved. We are continuing to monitor for any further issues.
Posted Feb 11, 2026 - 11:39 EST

Identified

We have identified the issue with newly created users receiving a blank ActionID email and are working to implement a fix.
Posted Feb 11, 2026 - 11:20 EST

Investigating

We are currently investigating an issue that is causing newly created users to receive an ActionID email with no content. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
Posted Feb 11, 2026 - 10:25 EST
This incident affected: EveryAction and NGP VAN.