Monitoring - Our technical team addressed the primary issue that was impacting email deliverability performance, but we are continuing to monitor closely.

Email deliverability can be impacted for a variety of reasons, including clients hitting recycled spam traps when sending out emails to their donor base. Recycled spam traps are email addresses that were once legitimate email addresses but after being abandoned, were converted to spam traps over time. Email providers use spam traps like this to identify senders that are not keeping up with proper list hygiene practices and bounce management. According to Inbox Monster’s Spam Trap Guide, recycled traps are a warning sign that you’re mailing to too many users that are no longer engaged and have moved on.

Recommended Actions:

-Implement a sunsetting policy: Regularly remove or suppress email addresses that have not engaged in the past 12–24 months.

-Use an email validation tool: This helps identify and clean problematic or invalid addresses before adding them to your lists. (There are many great email validation tools out there but we have partnered with Alfred (https://my.alfredknows.com/partner-register/?partner=bonterra) to offer our clients 5k free credits and a 15% discount.)

You can also find an additional resource within the Help Center:

- Email Best Practices (https://help.salsalabs.com/hc/en-us/articles/360015836894-Email-Best-Practices-that-Help-with-Deliverability)

While our teams continue to work on system-wide improvements, following these recommendations will significantly support your deliverability efforts. Please also continue to monitor this page for further updates.

Jul 14, 2025 - 10:40 EDT
Update - Our technical teams are continuing to review the email deliverability issues. As part of this review, our technical teams discovered that a significant number of clients are hitting recycled spam traps when sending out emails to their donor base. Recycled spam traps are email addresses that were once legitimate email addresses but after being abandoned, were converted to spam traps over time. Email providers use spam traps like this to identify senders that are not keeping up with proper list hygiene practices and bounce management. According to Inbox Monster’s Spam Trap Guide, recycled traps are a warning sign that you’re mailing to too many users that are no longer engaged and have moved on.

Recommended Actions:

-Implement a sunsetting policy: Regularly remove or suppress email addresses that have not engaged in the past 12–24 months.

-Use an email validation tool: This helps identify and clean problematic or invalid addresses before adding them to your lists. (There are many great email validation tools out there but we have partnered with Alfred (https://my.alfredknows.com/partner-register/?partner=bonterra) to offer our clients 5k free credits and a 15% discount.)

You can also find an additional resource within the Help Center:

- Email Best Practices (https://help.salsalabs.com/hc/en-us/articles/360015836894-Email-Best-Practices-that-Help-with-Deliverability)

While our teams continue to work on system-wide improvements, following these recommendations will significantly support your deliverability efforts. Please also continue to monitor this page for further updates.

Jul 09, 2025 - 16:42 EDT
Identified - We have identified the root cause of the issue, and our teams are actively implementing remediations. We will continue to monitor the situation closely and provide timely updates as we make progress
Jul 09, 2025 - 10:04 EDT
Update - We are continuing to investigate the issue impacting deliverability. Please continue to monitor this page for further updates.
Jul 08, 2025 - 17:10 EDT
Update - Our team is actively investigating the issue to identify the root cause and restore full deliverability as quickly as possible. Please continue to monitor this page for further updates.
Jul 08, 2025 - 13:11 EDT
Investigating - We are currently experiencing reduced email deliverability with external email providers. Emails are still being sent successfully through Engage, but delivery to recipients may be inconsistent.
Jul 08, 2025 - 11:05 EDT

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Apricot Operational
90 days ago
100.0 % uptime
Today
ETO Operational
90 days ago
100.0 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
99.99 % uptime
Today
NGP VAN Operational
90 days ago
99.99 % uptime
Today
CyberGrants Operational
90 days ago
100.0 % uptime
Today
Network for Good Operational
90 days ago
100.0 % uptime
Today
GiveGab Operational
90 days ago
100.0 % uptime
Today
GiveGab Enterprise Operational
90 days ago
100.0 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
100.0 % uptime
Today
Mobilize Operational
90 days ago
100.0 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
WeSpire Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

EA and NGP VAN Monthly Maintenance Jul 19, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:21 EDT

ActionKit Quarterly Maintenance Jul 19, 2025 21:00 - Jul 20, 2025 01:00 EDT

ActionKit will be undergoing regular scheduled maintenance on 2025-07-19 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:21 EDT

Salsa Patching Jul 19, 2025 21:00 - Jul 20, 2025 01:00 EDT

Salsa will be undergoing regular scheduled maintenance on 2025-07-23 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Dec 27, 2024 - 13:32 EST

EA and NGP VAN Monthly Maintenance Jul 20, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:22 EDT

EA and NGP VAN Monthly Maintenance Jul 21, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:22 EDT

ETO AU Quarterly Patching Jul 25, 2025 10:00-14:00 EDT

ETO in Australia will be undergoing regular scheduled maintenance on 2025-07-25 from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:23 EDT

ETO Quarterly Maintenance - Canada, US Public and US Private Jul 26, 2025 21:00 - Jul 27, 2025 01:00 EDT

ETO in North America will be undergoing regular scheduled maintenance on 2025-07-27 from 1am - 5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:23 EDT

DonorTrends Maintenance Jul 26, 2025 21:00 - Jul 27, 2025 01:00 EDT

DonorTrends will be undergoing regular scheduled maintenance on 2025-07-27 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Dec 27, 2024 - 14:18 EST

Apricot AU Monthly Maintenance Aug 1, 2025 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on May 28, 2025 - 11:24 EDT

Apricot Monthly Maintenance - Canada and US Aug 2, 2025 21:00 - Aug 3, 2025 01:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on May 28, 2025 - 11:25 EDT

GiveGab Enterprise Maintenance Aug 9, 2025 21:00 - Aug 10, 2025 01:00 EDT

GiveGab Enterprise will be undergoing regular scheduled maintenance on 2025-08-10 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Dec 27, 2024 - 14:14 EST

Mobilize Monthly Maintenance Aug 9, 2025 21:00 - Aug 10, 2025 01:00 EDT

Mobilize will be undergoing regular scheduled maintenance on 2025-08-10 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:26 EDT

EA and NGP VAN Monthly Maintenance Aug 16, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:26 EDT

EA and NGP VAN Monthly Maintenance Aug 17, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:47 EDT

EA and NGP VAN Monthly Maintenance Aug 18, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:27 EDT

CyberGrants Quarterly Patching Aug 23, 2025 21:00 - Aug 24, 2025 01:00 EDT

CyberGrants will be undergoing regular scheduled maintenance on 2025-08-24 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:27 EDT

Network for Good Monthly Maintenance Aug 30, 2025 21:00 - Aug 31, 2025 01:00 EDT

Network for Good will be undergoing regular scheduled maintenance on 2025-08-31 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:28 EDT

Apricot AU Monthly Maintenance Sep 5, 2025 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on May 28, 2025 - 11:49 EDT

Apricot Monthly Maintenance - Canada and US Sep 6, 2025 21:00 - Sep 7, 2025 01:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on May 28, 2025 - 11:49 EDT

Mobilize Monthly Maintenance Sep 13, 2025 21:00 - Sep 14, 2025 01:00 EDT

Mobilize will be undergoing regular scheduled maintenance on 2025-09-14 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:50 EDT

EA and NGP VAN Monthly Maintenance Sep 20, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:52 EDT

Salsa Patching Sep 20, 2025 21:00 - Sep 21, 2025 01:00 EDT

Salsa will be undergoing regular scheduled maintenance on2025-09-21 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:51 EDT

EA and NGP VAN Monthly Maintenance Sep 21, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:52 EDT

EA and NGP VAN Monthly Maintenance Sep 22, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:52 EDT

Network for Good Monthly Maintenance Sep 27, 2025 21:00 - Sep 28, 2025 01:00 EDT

Network for Good will be undergoing regular scheduled maintenance on 2025-09-28 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:51 EDT

Apricot AU Monthly Maintenance Oct 3, 2025 11:29-15:29 EDT

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:30 EDT

Apricot Monthly Maintenance - Canada and US Oct 4, 2025 21:00 - Oct 5, 2025 01:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Jun 04, 2025 - 11:31 EDT

Mobilize Monthly Maintenance Oct 11, 2025 11:30-12:30 EDT

Mobilize will be undergoing regular scheduled maintenance on 2025-10-12 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:31 EDT

EA and NGP VAN Monthly Maintenance Oct 18, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:34 EDT

ActionKit Quarterly Maintenance Oct 18, 2025 21:00 - Oct 19, 2025 01:00 EDT

ActionKit will be undergoing regular scheduled maintenance on 2025-10-19 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:34 EDT

EA and NGP VAN Monthly Maintenance Oct 19, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:34 EDT

EA and NGP VAN Monthly Maintenance Oct 20, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:35 EDT

ETO AU Quarterly Patching Oct 24, 2025 09:00-13:00 EDT

ETO in Australia will be undergoing regular scheduled maintenance on 2025-10-24 from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:36 EDT

Network for Good Monthly Maintenance Oct 25, 2025 21:00 - Oct 26, 2025 01:00 EDT

Network for Good will be undergoing regular scheduled maintenance on 2025-10-26 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:37 EDT

ETO Quarterly Maintenance - Canada, US Public and US Private Oct 25, 2025 21:00 - Oct 26, 2025 01:00 EDT

ETO in North America will be undergoing regular scheduled maintenance on 2025-10-26 from 1am - 5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:36 EDT

Apricot AU Monthly Maintenance Oct 31, 2025 09:00-13:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:38 EDT

Apricot Monthly Maintenance - Canada and US Nov 1, 2025 21:00 - Nov 2, 2025 01:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Jun 04, 2025 - 11:38 EDT

Mobilize Monthly Maintenance Nov 8, 2025 21:00 - Nov 9, 2025 06:00 EST

Mobilize will be undergoing regular scheduled maintenance on 2025-11-09 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:39 EDT

EA and NGP VAN Monthly Maintenance Nov 15, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:39 EDT

CyberGrants Quarterly Patching Nov 15, 2025 21:00 - Nov 16, 2025 01:00 EST

CyberGrants will be undergoing regular scheduled maintenance on 2025-11-16 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:40 EDT

EA and NGP VAN Monthly Maintenance Nov 16, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:39 EDT

EA and NGP VAN Monthly Maintenance Nov 17, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:40 EDT

Apricot AU Monthly Maintenance Dec 5, 2025 09:00-13:00 EST

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:42 EDT

Network for Good Monthly Maintenance Dec 6, 2025 21:00 - Dec 7, 2025 01:00 EST

Network for Good will be undergoing regular scheduled maintenance on 2025-12-07 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:41 EDT

Mobilize Monthly Maintenance Dec 13, 2025 21:00 - Dec 14, 2025 01:00 EST

Mobilize will be undergoing regular scheduled maintenance on 2025-12-14 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:43 EDT

EA and NGP VAN Monthly Maintenance Dec 20, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

Salsa Quarterly Patching Dec 20, 2025 21:00 - Dec 21, 2025 01:00 EST

Salsa will be undergoing regular scheduled maintenance on 2025-12-21 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:43 EDT

EA and NGP VAN Monthly Maintenance Dec 21, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

EA and NGP VAN Monthly Maintenance Dec 22, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT
ActionKit Uptime
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Apricot Uptime
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CyberGrants Uptime
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DonorTrends Uptime
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ETO Uptime
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EveryAction Uptime
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Mobilize Uptime
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NGP VAN Uptime
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NPO Hub Uptime
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Penelope Uptime
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Salsa Uptime
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WeSpire Uptime
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Jul 17, 2025

No incidents reported today.

Jul 16, 2025
Resolved - This incident has been resolved.
Jul 16, 14:12 EDT
Update - The team has updated the majority of the impacted transactions to ensure the records and statuses are reflected accurately on both Fundraising Pages and Donor Management Profiles. There are still a few records remaining to be updated and the team is working to complete as soon as possible. Please continue to monitor this page for further updates.
Jul 15, 11:01 EDT
Monitoring - The issue that impacted the data synch has been remediated. The team is updating the transactions that were impacted by this issue and full resolution is expected on Monday, July 14th. Please continue to monitor this page for further updates.
Jul 14, 10:10 EDT
Investigating - We have identified an issue that is impacting the display of transactions on both Fundraising Pages and Donor Management Profiles. There was a data synch issue with some transactions successfully processed earlier this morning preventing the transactions from displaying correctly.

The team is actively working on updating the impacted transactions and we expect the records to be correctly reflected on all pages and profiles by Monday. We sincerely appreciate your patience and understanding as we continue to address this issue.

Jul 11, 17:33 EDT
Jul 15, 2025
Jul 14, 2025

Unresolved incident: Salsa - Delay in STAT and Delivered Reports for Blasts.

Jul 13, 2025
Completed - The scheduled maintenance has been completed.
Jul 13, 00:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 EDT
Scheduled - Penelope in North America and the UK will be undergoing regular scheduled maintenance on 2025-07-13 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Dec 27, 14:17 EST
Completed - The scheduled maintenance has been completed.
Jul 13, 00:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:02 EDT
Scheduled - Give Gab will be undergoing regular scheduled maintenance on Jul 13th, 2025 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Jul 7, 13:55 EDT
Jul 12, 2025
Completed - The scheduled maintenance has been completed.
Jul 12, 21:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:01 EDT
Scheduled - Mobilize will be undergoing regular scheduled maintenance on 2025-07-12 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

May 28, 11:20 EDT
Jul 11, 2025
Completed - The scheduled maintenance has been completed.
Jul 11, 13:39 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 13:38 EDT
Scheduled - Penelope in Australia will be undergoing regular scheduled maintenance on 2025-07-11 from from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Dec 27, 14:16 EST
Jul 10, 2025

No incidents reported.

Jul 9, 2025
Resolved - The incident has been successfully resolved.
Jul 9, 09:54 EDT
Monitoring - Connect services are coming back online. We are continuing to monitor closely, so please continue to check this page for further updates.
Jul 7, 14:31 EDT
Update - We are still working on the needed remediation to resolve the remaining issue. We will continue to monitor closely and share updates as progress is made.
Jul 1, 15:57 EDT
Identified - We have identified the root cause of the issue and our teams are actively working on remediations. At this time, we anticipate a resolution by the end of this week or early next week at the latest. We will continue to monitor closely and share updates as progress is made.
Jun 24, 17:26 EDT
Update - The investigation of this issue remains in progress. Please continue to monitor this page for further updates.
Jun 24, 10:47 EDT
Update - Our team is actively investigating the issue and we will share further updates as more information becomes available.
Jun 23, 15:26 EDT
Investigating - We are currently investigating an issue affecting ETO Connect, including the admin-facing console and external intake forms, for clients in Australia and New Zealand (ANZ). Our team is actively working to restore access and will share updates as they become available.
Jun 23, 13:07 EDT
Resolved - The incident has been successfully resolved.
Jul 9, 09:54 EDT
Monitoring - Connect services are coming back online. We are continuing to monitor closely, so please continue to check this page for further updates.
Jul 7, 14:31 EDT
Update - We are still working on the needed remediation to resolve the remaining issue. We will continue to monitor closely and share updates as progress is made.
Jul 1, 15:58 EDT
Identified - We have identified the root cause of the issue and our teams are actively working on remediations. At this time, we anticipate a resolution by the end of this week or early next week at the latest. We will continue to monitor closely and share updates as progress is made.
Jun 24, 17:26 EDT
Update - The investigation of this issue remains in progress. Please continue to monitor this page for further updates.
Jun 24, 10:46 EDT
Update - Our team is actively investigating the issue and we will share further updates as more information becomes available.
Jun 23, 15:27 EDT
Investigating - We are currently investigating an issue affecting Apricot Connect, including the admin-facing console and external intake forms, for clients in Australia and New Zealand (ANZ). Our team is actively working to restore access and will share updates as they become available.
Jun 23, 13:05 EDT
Jul 8, 2025
Jul 7, 2025
Jul 6, 2025
Completed - The scheduled maintenance has been completed.
Jul 6, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 EDT
Scheduled - Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
May 28, 11:19 EDT
Jul 5, 2025
Jul 4, 2025
Completed - The scheduled maintenance has been completed.
Jul 4, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 10:00 EDT
Scheduled - Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
May 28, 11:19 EDT
Jul 3, 2025
Resolved - The incident has been successfully resolved.
Jul 3, 13:00 EDT
Monitoring - The fix has been fully deployed and testing has been completed. We will continue to monitor to ensure there are no further issues or regression. We will continue to post updates to this page.
Jul 3, 11:00 EDT
Update - A fix is currently being deployed and we will continue to test and monitor. Please review this page for further updates.
Jul 3, 10:33 EDT
Update - A solution to remediate the issue is in progress and we expect resolution shortly. Please continue to monitor this page for further updates.
Jul 3, 09:44 EDT
Identified - The cause of the issue has been identified, and our team is actively implementing a solution.
Jul 3, 09:14 EDT
Investigating - As of 7:15 AM CT, Apricot is experiencing intermittent disruptions for some users. We will provide an update and an estimated time for resolution as soon as possible.
Jul 3, 08:40 EDT