WeSpire - Issue preventing donations via credit card
Investigating - We are actively investigating the issue preventing donations via credit card. Our team is working to identify the root cause and restore full functionality as quickly as possible. Please continue to monitor this page for further updates.
Oct 17, 2025 - 15:38 EDT

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Uptime over the past 90 days. View historical uptime.
Apricot Operational
90 days ago
100.0 % uptime
Today
ETO Operational
90 days ago
99.97 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
100.0 % uptime
Today
NGP VAN Operational
90 days ago
99.96 % uptime
Today
CyberGrants Operational
90 days ago
99.93 % uptime
Today
Network for Good Operational
90 days ago
100.0 % uptime
Today
GiveGab Operational
90 days ago
100.0 % uptime
Today
GiveGab Enterprise Operational
90 days ago
100.0 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
100.0 % uptime
Today
Mobilize Operational
90 days ago
100.0 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
WeSpire Degraded Performance
90 days ago
100.0 % uptime
Today
Nonprofit Hub ? Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Cybergrants System Maintenance Oct 18, 2025 08:00-10:00 EDT

Scheduled - Cybergrants will be undergoing critical system testing on 2025-10-18 from 8:00am to 10:00am EST.
During this time users may encounter some lag or slowness in the application.
Oct 16, 2025 - 09:14 EDT

ActionKit Quarterly Maintenance Oct 18, 2025 21:00 - Oct 19, 2025 01:00 EDT

ActionKit will be undergoing regular scheduled maintenance on 2025-10-19 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:34 EDT

Penelope Maintenance - Canada, US, UK Oct 18, 2025 21:00 - Oct 19, 2025 01:00 EDT

Penelope in North America and the UK will be undergoing regular scheduled maintenance on 2025-10-19 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Oct 01, 2025 - 13:03 EDT

EA and NGP VAN Monthly Maintenance Oct 19, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:34 EDT

EA and NGP VAN Monthly Maintenance Oct 20, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:35 EDT

ETO AU Quarterly Patching Oct 24, 2025 09:00-13:00 EDT

ETO in Australia will be undergoing regular scheduled maintenance on 2025-10-24 from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:36 EDT

ETO Quarterly Maintenance - Canada, US Public and US Private Oct 25, 2025 21:00 - Oct 26, 2025 01:00 EDT

ETO in North America will be undergoing regular scheduled maintenance on 2025-10-26 from 1am - 5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:36 EDT

Network for Good Monthly Maintenance Oct 25, 2025 21:00 - Oct 26, 2025 01:00 EDT

Network for Good will be undergoing regular scheduled maintenance on 2025-10-26 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:37 EDT

Salsa Patching Oct 26, 2025 01:00-05:00 EDT

Salsa will be undergoing regular scheduled maintenance on 2025-10-26 from 1am-5am EDT.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Sep 29, 2025 - 10:06 EDT

Apricot AU Monthly Maintenance Oct 31, 2025 09:00-13:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:38 EDT

Critical Maintenance - Cybergrants Nov 1, 2025 01:00-05:00 EDT

Cybergrants will be undergoing critical maintenance on 2025-01-02 from 1:00 to 5:00 EDT.

During this maintenance, users may find the application unavailable for periods of time or may encounter intermittent errors. They are advised to try their action again or wait until the end of the maintenance window.
Posted on Oct 16, 2025 - 09:19 EDT

Apricot Monthly Maintenance - Canada and US Nov 1, 2025 21:00 - Nov 2, 2025 01:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Jun 04, 2025 - 11:38 EDT

CyberGrants System Maintenance Nov 2, 2025 08:00-10:00 EST

Cybergrants will be undergoing critical system testing on 2025-11-02 from 8:00am to 10:00am EST.
During this time users may encounter some lag or slowness in the application.
Posted on Oct 16, 2025 - 09:15 EDT

Mobilize Monthly Maintenance Nov 8, 2025 21:00-23:00 EST

Mobilize will be undergoing regular scheduled maintenance on 2025-11-09 from 1am-3am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:39 EDT

EA and NGP VAN Monthly Maintenance Nov 15, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:39 EDT

CyberGrants Quarterly Patching Nov 15, 2025 21:00 - Nov 16, 2025 01:00 EST

CyberGrants will be undergoing regular scheduled maintenance on 2025-11-16 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:40 EDT

EA and NGP VAN Monthly Maintenance Nov 16, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:39 EDT

EA and NGP VAN Monthly Maintenance Nov 17, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:40 EDT

Cybergrants System Maintenance Nov 22, 2025 08:00-10:00 EST

Cybergrants will be undergoing critical system testing on 2025-11-22 from 8:00am to 10:00am EST.

During this time users may encounter some lag or slowness in the application.
Posted on Oct 16, 2025 - 09:21 EDT

Apricot AU Monthly Maintenance Dec 5, 2025 09:00-13:00 EST

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:42 EDT

Network for Good Monthly Maintenance Dec 6, 2025 21:00 - Dec 7, 2025 01:00 EST

Network for Good will be undergoing regular scheduled maintenance on 2025-12-07 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:41 EDT

Penelope AU maintenance Dec 12, 2025 13:03-17:03 EST

Penelope in Australia will be undergoing regular scheduled maintenance on 2025-12-12 from from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Oct 01, 2025 - 20:27 EDT

Penelope Maintenance - Canada, US, UK Dec 13, 2025 21:00 - Dec 14, 2025 01:00 EST

Penelope in North America and the UK will be undergoing regular scheduled maintenance on 2025-12-14 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Oct 01, 2025 - 20:28 EDT

Mobilize Monthly Maintenance Dec 13, 2025 21:00-23:00 EST

Mobilize will be undergoing regular scheduled maintenance on 2025-12-14 from 1am-3am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:43 EDT

EA and NGP VAN Monthly Maintenance Dec 20, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

Salsa Quarterly Patching Dec 20, 2025 21:00 - Dec 21, 2025 01:00 EST

Salsa will be undergoing regular scheduled maintenance on 2025-12-21 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:43 EDT

EA and NGP VAN Monthly Maintenance Dec 21, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

EA and NGP VAN Monthly Maintenance Dec 22, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT
System Metrics Month Week Day
ActionKit Uptime
Fetching
Apricot Uptime
Fetching
CyberGrants Uptime
Fetching
DonorTrends Uptime
Fetching
ETO Uptime
Fetching
EveryAction Uptime
Fetching
Mobilize Uptime
Fetching
NGP VAN Uptime
Fetching
Nonprofit Hub Uptime
Fetching
Penelope Uptime
Fetching
Salsa Uptime
Fetching
WeSpire Uptime
Fetching
Oct 18, 2025
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 06:00 EDT
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.
Jun 4, 11:34 EDT
Oct 17, 2025
Penelope AU maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 17:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 13:02 EDT
Scheduled - Penelope in Australia will be undergoing regular scheduled maintenance on 2025-10-17 from from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Oct 1, 13:02 EDT
Oct 16, 2025

No incidents reported.

Oct 15, 2025
Critical Maintenance - Network For Good
Completed - The scheduled maintenance has been completed.
Oct 15, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 03:00 EDT
Scheduled - A third party service utilized by the Network for Good applications will be undergoing maintenance from on Oct 15. There will be three 2 hour periods of maintenance: 3-5am EDT, 12-2pm EDT, 7-9pm EDT.

During these windows, the email editor functionality in Network for Good may be unavailable or return errors. We recommend waiting until the end of the maintenance window to utilize that feature to avoid potential issues or errors.
Sep 24, 10:04 EDT
Nonprofit Hub is Currently Inaccessible
Resolved - This incident has been resolved.
Oct 15, 17:33 EDT
Monitoring - The issue has been resolved, but we will continue to monitor to ensure there is no further regression. Please continue to view this page for further updates.
Oct 15, 16:59 EDT
Investigating - We are currently investigating an issue that is preventing users from accessing the Nonprofit Hub. We apologize for any inconvenience this may cause and we are working to address as a top priority. Please monitor this page for further updates.
Oct 15, 16:27 EDT
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025
Mobilize Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 21:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 EDT
Scheduled - Mobilize will be undergoing regular scheduled maintenance on 2025-10-12 from 1am-3am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jun 4, 11:31 EDT
Critical Maintenance - Cybergrants
Completed - The scheduled maintenance has been completed.
Oct 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 03:00 EDT
Scheduled - Cybergrants will be undergoing emergency maintenance on 2025-10-11 from 3:00am to 6:00am EDT.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Oct 10, 17:11 EDT
Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025
CyberGrants Performance
Postmortem - Read details
Oct 10, 09:17 EDT
Resolved - The issue has been resolved and an RCA will be posted later this week. Thank You.
Oct 6, 16:53 EDT
Update - We will continuing to monitor performance for the remainder of the day to ensure there is no regression. Please continue to monitor this page for further updates,
Oct 6, 13:04 EDT
Monitoring - Service performance has returned to normal. We’re continuing to investigate the root cause and are closely monitoring for any recurrence. Further updates will be posted on this page.
Oct 6, 08:32 EDT
Update - We are continuing to investigate a partial outage impacting CyberGrants. You may experience failed requests, timeouts, or intermittent errors. We’re actively mitigating and expect improvement shortly. Further updates will be posted on this page.
Oct 6, 08:15 EDT
Investigating - Degraded performance detected. You may notice slower processing times or intermittent errors. We’re actively mitigating and expect improvement shortly. Further updates will be posted on this page
Oct 6, 06:55 EDT
Oct 5, 2025
Apricot Monthly Maintenance - Canada and US
Completed - The scheduled maintenance has been completed.
Oct 5, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 21:00 EDT
Scheduled - Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Jun 4, 11:31 EDT
Oct 4, 2025
← Incident History Powered by Atlassian Statuspage