Salsa: Error In Reported Email Sent Counts / Yahoo Deliverability Delays
Update - We are continuing to work with AOL/Yahoo to address email deliverability issues into their domain and we are actively monitoring all email traffic. Please continue to monitor this page for further updates.
Dec 01, 2025 - 17:16 EST
Update - Salsa is still experiencing email deliverability delays with Yahoo and we remain engaged with Yahoo to address this. Please continue to monitor this page for further updates.
Nov 24, 2025 - 09:02 EST
Monitoring - We’ve identified an issue affecting deliverability statistics displayed in the application between November 14–21, which may underreport actual email sent statistics. Due to server capacity issues, the email sent counts were not recorded and cannot be restored/corrected for this period. Please note that the reported open and click rates remain accurate for this period, so please refer to these metrics to assess overall email performance. Salsa email deliverability rates continue to exceed 90%.

Separately, we are engaged with Yahoo to address deliverability delays into their domain. While email volume to the Yahoo domain is a smaller percent of overall traffic, we will continue to work with Yahoo to address further delays.

Please continue to monitor this page for further updates.
Nov 21, 2025 - 16:44 EST

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Uptime over the past 90 days. View historical uptime.
Apricot Operational
90 days ago
99.97 % uptime
Today
ETO Operational
90 days ago
99.97 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
99.95 % uptime
Today
NGP VAN Operational
90 days ago
99.95 % uptime
Today
CyberGrants Operational
90 days ago
99.93 % uptime
Today
Network for Good Operational
90 days ago
99.91 % uptime
Today
GiveGab Operational
90 days ago
99.95 % uptime
Today
GiveGab Enterprise Operational
90 days ago
99.95 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
99.97 % uptime
Today
Mobilize Operational
90 days ago
99.97 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
WeSpire Operational
90 days ago
99.95 % uptime
Today
Nonprofit Hub Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Apricot Monthly Maintenance - Canada and US Dec 6, 2025 21:00 - Dec 7, 2025 03:00 EST

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance will be occurring from 1-5 am EST.
Posted on Nov 24, 2025 - 10:24 EST

Network for Good Monthly Maintenance Dec 6, 2025 21:00 - Dec 7, 2025 01:00 EST

Network for Good will be undergoing regular scheduled maintenance on 2025-12-07 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:41 EDT

Penelope AU maintenance Dec 12, 2025 13:03-17:03 EST

Penelope in Australia will be undergoing regular scheduled maintenance on 2025-12-12 from from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Oct 01, 2025 - 20:27 EDT

Penelope Maintenance - Canada, US, UK Dec 13, 2025 21:00 - Dec 14, 2025 01:00 EST

Penelope in North America and the UK will be undergoing regular scheduled maintenance on 2025-12-14 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Oct 01, 2025 - 20:28 EDT

Mobilize Monthly Maintenance Dec 13, 2025 21:00-23:00 EST

Mobilize will be undergoing regular scheduled maintenance on 2025-12-14 from 1am-3am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:43 EDT

EA and NGP VAN Monthly Maintenance Dec 20, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Nov 21, 2025 - 15:54 EST

Salsa Quarterly Patching Dec 20, 2025 21:00 - Dec 21, 2025 01:00 EST

Salsa will be undergoing regular scheduled maintenance on 2025-12-21 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:43 EDT

EA and NGP VAN Monthly Maintenance Dec 21, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

EA and NGP VAN Monthly Maintenance Dec 22, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

Apricot AU Monthly Maintenance Jan 2, 2026 10:00-14:00 EST

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2-6am AEST.
Posted on Nov 21, 2025 - 15:48 EST

NPO Hub, Grantwriter and Que will undergo scheduled maintenance Jan 5, 2026 01:00-05:00 EST

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance from 1-5 am EST.
During this time users may experience intermittent slowness or error messages.
Posted on Nov 21, 2025 - 15:51 EST

One Cause Maintenance Jan 5, 2026 01:00-05:00 EST

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Nov 24, 2025 - 12:13 EST

Apricot Monthly Maintenance - Canada and US Jan 5, 2026 01:00-05:00 EST

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance will be occurring from 1-5 am EST.
Posted on Nov 21, 2025 - 15:50 EST

Mobilize Monthly Maintenance Jan 12, 2026 02:00-03:00 EST

Mobilize will be undergoing regular scheduled maintenance from 2-4am EST

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Nov 21, 2025 - 15:59 EST

ActionKit Maintenance Jan 19, 2026 01:00-05:00 EST

ActionKit will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Nov 24, 2025 - 12:15 EST

ETO AU Patching Jan 23, 2026 10:00-14:00 EST

ETO in Australia will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Nov 24, 2025 - 12:15 EST

EA and NGP VAN Monthly Maintenance Jan 24, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

EA and NGP VAN Monthly Maintenance Jan 25, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Nov 21, 2025 - 15:56 EST

Network for Good Monthly Maintenance Jan 26, 2026 01:00-05:00 EST

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Nov 24, 2025 - 12:09 EST

ETO Maintenance - Canada, US Public and US Private Jan 26, 2026 01:00-05:00 EST

ETO in North America will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Nov 24, 2025 - 12:16 EST

EA and NGP VAN Monthly Maintenance Jan 26, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Nov 21, 2025 - 15:56 EST
System Metrics Month Week Day
ActionKit Uptime
Fetching
Apricot Uptime
Fetching
CyberGrants Uptime
Fetching
DonorTrends Uptime
Fetching
ETO Uptime
Fetching
EveryAction Uptime
Fetching
Mobilize Uptime
Fetching
NGP VAN Uptime
Fetching
Nonprofit Hub Uptime
Fetching
Penelope Uptime
Fetching
WeSpire Uptime
Fetching
Dec 5, 2025
Intermittently slow loading of Mobilize.us
Resolved - As of 2:57 PM ET, a fix has been implemented. Mobilize.us is now loading normally.
Dec 5, 15:01 EST
Identified - Some users may experience delayed loading on Mobilize.us. A fix has been identified and we are working on implementing it.
Dec 5, 14:38 EST
Apricot AU Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 09:00 EST
Scheduled - Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Jun 4, 11:42 EDT
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
Credit Card Processing Errors: Invalid Credit Card Verification Code (CVV)
Resolved - This incident has been resolved.
Dec 2, 21:00 EST
Monitoring - We are continuing to monitoring credit card giving activity to ensure there are no further issues. Please monitor this page for further updates.
Dec 2, 14:29 EST
Update - An update was implemented to address this issue. We are closely monitoring credit card giving activity to ensure there are no further issues. Please continue to monitor this page for further updates.
Dec 2, 13:30 EST
Investigating - We are currently investigating an issue with the submission of credit card donations associated with invalid credit card codes. We are still actively reviewing the issue, but we are seeing that the majority of errors are associated with donors using Google Chrome. While we are actively working on resolving this issue as soon as possible, donors can complete the donations using another browser, such as Microsoft Edge.

We apologize for any inconvenience and please monitor this page for further updates.
Dec 2, 12:39 EST
Dec 1, 2025
Salsa Engage Loading and Error Issues
Resolved - This incident has been resolved.
Dec 1, 15:01 EST
Monitoring - Our team believes the issue has been resolved, and Engage should now be functioning as expected. We will continue to closely monitor system performance to ensure stability.

If you continue to experience any issues, please reach out to our Support team so we can assist further.
Nov 28, 23:25 EST
Investigating - Some users may be experiencing errors or pages not loading within Engage at this time. Our team is actively investigating and working to restore full functionality as quickly as possible.
Nov 28, 22:55 EST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025
Nov 23, 2025

No incidents reported.

Nov 22, 2025
Cybergrants System Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:00 EST
Scheduled - Cybergrants will be undergoing critical system testing on 2025-11-22 from 8:00am to 10:00am EST.

During this time users may encounter some lag or slowness in the application.
Oct 16, 09:21 EDT
Nov 21, 2025
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