Apricot is experiencing intermittent disruptions
Update - Our team is continuing to work diligently to resolve the intermittent disruptions. Today, we implemented additional remediation measures to address the issue and will be closely monitoring performance over the next 24 hours. Further updates will be shared as progress is made.
Nov 20, 2024 - 17:26 EST
Update - We have been investigating the cause of intermittent disruptions, and while maintenance was conducted to address the issue, it has not yet fully resolved the problem. Our team is actively continuing to address the root cause to resolve as quickly as possible. We appreciate your patience and will provide updates as progress is made.
Nov 20, 2024 - 12:04 EST
Identified - We have identified the cause of the intermittent disruptions. In order to address the root cause and ensure optimal system performance will be conducting remediation maintenance tonight from 10-10:30pm ET. During the emergency maintenance, users may experience intermittent errors.
Nov 19, 2024 - 17:31 EST
Update - We are continuing to investigate this issue.
Nov 19, 2024 - 16:33 EST
Investigating - As of 3:00 PM CT, Apricot is experiencing intermittent disruptions for some users. We will provide an update and an estimated time for resolution as soon as possible.
Nov 19, 2024 - 16:03 EST

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Uptime over the past 90 days. View historical uptime.
Apricot Operational
90 days ago
100.0 % uptime
Today
ETO Operational
90 days ago
100.0 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
100.0 % uptime
Today
NGP VAN Operational
90 days ago
100.0 % uptime
Today
CyberGrants Operational
90 days ago
100.0 % uptime
Today
Network for Good Operational
90 days ago
100.0 % uptime
Today
GiveGab Operational
90 days ago
100.0 % uptime
Today
GiveGab Enterprise Operational
90 days ago
100.0 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
100.0 % uptime
Today
Mobilize Operational
90 days ago
100.0 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
WeSpire Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
ETO AU Monthly Patching Nov 22, 2024 10:00-14:00 EST
ETO in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:21 EDT
ETO Monthly Maintenance - Canada, US Public and US Private Nov 23, 2024 21:00 - Nov 24, 2024 01:00 EST
ETO in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Saturday of the month from 1am - 5am UTC.
Posted on Jun 11, 2024 - 17:21 EDT
Apricot AU Monthly Maintenance Dec 6, 2024 10:00-14:00 EST
Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:17 EDT
Salsa will undergo scheduled maintenance Dec 7, 2024 03:00-11:00 EST
Salsa Engage has a planned maintenance window on Saturday, December 7th, 2024 from 3 - 11am ET during which application functionality may be unavailable for several hours. To minimize impact, the window is scheduled over the weekend and will start overnight, but could last into the morning.

During these downtimes, customers may experience:
1. An inability to log into Salsa Engage or save changes
2. Delays in the sending of emails and autoresponders
3. Delays in reporting on transaction and form submission data, although published forms will be up and donations will still be processed
4. Delays in syncing data to Salsa CRM, Salesforce, or through the API

Customers are advised not to use Engage during these times, nor schedule email blasts to send during these windows. Otherwise customers do not need to do anything to prepare for this maintenance. All Engage functionality should be returned to normal operation within 8 hours of the start of the maintenance. Thank you!
Posted on Nov 13, 2024 - 15:38 EST
Apricot Monthly Maintenance - Canada and US Dec 7, 2024 10:00-14:00 EST
Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Aug 07, 2024 - 08:07 EDT
Penelope AU monthly maintenance Dec 13, 2024 09:00-13:00 EST
Penelope in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:24 EDT
Salsa will undergo scheduled maintenance Dec 14, 2024 02:00-10:00 EST
Salsa Engage has a planned maintenance window on Saturday, December 14th, 2024 from 2 am - 10am ET during which application functionality may be unavailable for several hours. To minimize impact, the window is scheduled over the weekend and will start overnight, but could last into the morning.

During these downtimes, customers may experience:
1. An inability to log into Salsa Engage or save changes
2. Delays in the sending of emails and autoresponders
3. Delays in reporting on transaction and form submission data, although published forms will be up and donations will still be processed
4. Delays in syncing data to Salsa CRM, Salesforce, or through the API

Customers are advised not to use Engage during these times, nor schedule email blasts to send during these windows. Otherwise customers do not need to do anything to prepare for this maintenance. All Engage functionality should be returned to normal operation within 8 hours of the start of the maintenance. Thank you!
Posted on Nov 13, 2024 - 15:39 EST
Penelope Monthly Maintenance - Canada, US, UK Dec 14, 2024 17:22-21:22 EST
Penelope in North America and the UK is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Saturday of the month from 1am-5am UTC.
Posted on Jun 11, 2024 - 17:24 EDT
ETO AU Monthly Patching Dec 20, 2024 10:00-14:00 EST
ETO in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Friday of the month from 2pm-6pm UTC.
Posted on Jun 11, 2024 - 17:22 EDT
EA and NGP VAN Monthly Maintenance Dec 21, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:19 EDT
ETO Monthly Maintenance - Canada, US Public and US Private Dec 21, 2024 21:00 - Dec 22, 2024 01:00 EST
ETO in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 4th Saturday of the month from 1am - 5am UTC.
Posted on Jun 11, 2024 - 17:22 EDT
EA and NGP VAN Monthly Maintenance Dec 22, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:20 EDT
EA and NGP VAN Monthly Maintenance Dec 23, 2024 06:00-07:00 EST
EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 11, 2024 - 17:20 EDT
System Metrics Month Week Day
ActionKit Uptime
Fetching
Apricot Uptime
Fetching
CyberGrants Uptime
Fetching
DonorTrends Uptime
Fetching
ETO Uptime
Fetching
EveryAction Uptime
Fetching
Mobilize Uptime
Fetching
NfG Uptime
Fetching
NGP VAN Uptime
Fetching
NPO Hub Uptime
Fetching
Penelope Uptime
Fetching
Salsa Uptime
Fetching
WeSpire Uptime
Fetching
Past Incidents
Nov 20, 2024
EveryAction Experiencing Contact Record Errors
Resolved - This incident has been resolved.
Nov 20, 14:02 EST
Investigating - We are currently aware of an issue impacting the ability to view contact records for some users. Our team is actively investigating the cause and working diligently to resolve it as quickly as possible.
Nov 20, 13:38 EST
Nov 19, 2024
Nov 18, 2024
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:00 EST
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.
Jun 11, 17:19 EDT
Nov 17, 2024
Cybergrants will undergo scheduled maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:00 EST
Scheduled - Cybergrants will be undergoing regular scheduled maintenance on 2024-11-17 from 9:00 to 10:00pm EDT

During this time, users may encounter intermittent errors or slowness. If this occurs, please wait or retry the action again.
Nov 13, 15:36 EST
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:00 EST
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.
Jun 11, 17:19 EDT
Nov 16, 2024
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 06:00 EST
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.
Jun 11, 17:18 EDT
Nov 15, 2024
EveryAction Help Center
Resolved - This incident has been resolved.
Nov 15, 17:12 EST
Update - We’re currently investigating the issue with our upstream provider related to accessing Help Center articles. While we work toward a resolution, we’re also exploring alternative solutions. Updates will be provided here as they become available.

In the meantime, our team is ready to assist. If you need specific information from the Help Center, please let our Support Team know, and we’ll provide the details directly. We’re committed to ensuring you have the resources you need while we address this issue.
Nov 15, 11:48 EST
Update - We are continuing to actively investigate the issue and will provide updates as soon as more information becomes available.
Nov 15, 10:05 EST
Investigating - We are currently investigating an issue with access to the EveryAction Help Center caused by an upstream provider. We are actively working with them to resolve this as quickly as possible and will post updates as we have more information.
Nov 15, 09:05 EST
NGP VAN help center is inaccessible
Resolved - This incident has been resolved.
Nov 15, 17:11 EST
Update - We’re currently investigating the issue with our upstream provider related to accessing Help Center articles. While we work toward a resolution, we’re also exploring alternative solutions. Updates will be provided here as they become available.

In the meantime, our team is ready to assist. If you need specific information from the Help Center, please let our Support Team know, and we’ll provide the details directly. We’re committed to ensuring you have the resources you need while we address this issue.
Nov 15, 11:49 EST
Investigating - We are currently investigating an issue with access to the NGP VAN Help Center caused by an upstream provider. We are actively working with them to resolve this as quickly as possible and will post updates as we have more information.
Nov 15, 09:54 EST
Apricot Login and MFA Configuration Issues
Resolved - This issue has been resolved.
Nov 15, 11:58 EST
Identified - The issue has been identified, and we are implementing a solution.
Nov 15, 10:40 EST
Investigating - Apricot is currently experiencing issues involving intermittent logouts as well as issues involving the configuration or updates to MFA settings. Our team is actively investigating, and we will provide updates as we work toward a resolution.
Nov 14, 17:46 EST
Nov 14, 2024
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024
Penelope Monthly Maintenance - Canada, US, UK
Completed - The scheduled maintenance has been completed.
Nov 10, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 EST
Scheduled - Penelope in North America and the UK is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Saturday of the month from 1am-5am UTC.
Jun 11, 17:24 EDT
Nov 9, 2024
Nov 8, 2024
Penelope AU monthly maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 09:00 EST
Scheduled - Penelope in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 2nd Friday of the month from 2pm-6pm UTC.
Jun 11, 17:24 EDT
Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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