Update - An update has been implemented to remediate the issue impacting overall email deliverability into Yahoo & AOL domains. We have been, and will continue, monitoring email deliverability performance to ensure there is no regression.

Separately, we are in the process of resubscribing impacted contact records. This effort is currently underway and is expected to be completed by the end of the week.

We apologize for any impact this issue has caused and appreciate your continued patience. Please continue to monitor this page for further updates.

Jan 13, 2026 - 11:40 EST
Update - Working with an external partner, and continuing our direct engagement with AOL/Yahoo, we have taking a few steps to improve the current email deliverability challenges with AOL/Yahoo. While it may take more time before we see improved results following these completed actions, we are monitoring very closely to ensure the issue is addressed. Please continue to monitor this page for further updates.
Dec 09, 2025 - 09:33 EST
Update - We are continuing to work with AOL/Yahoo to address email deliverability issues into their domain and we are actively monitoring all email traffic. Please continue to monitor this page for further updates.
Dec 01, 2025 - 17:16 EST
Update - Salsa is still experiencing email deliverability delays with Yahoo and we remain engaged with Yahoo to address this. Please continue to monitor this page for further updates.
Nov 24, 2025 - 09:02 EST
Monitoring - We’ve identified an issue affecting deliverability statistics displayed in the application between November 14–21, which may underreport actual email sent statistics. Due to server capacity issues, the email sent counts were not recorded and cannot be restored/corrected for this period. Please note that the reported open and click rates remain accurate for this period, so please refer to these metrics to assess overall email performance. Salsa email deliverability rates continue to exceed 90%.

Separately, we are engaged with Yahoo to address deliverability delays into their domain. While email volume to the Yahoo domain is a smaller percent of overall traffic, we will continue to work with Yahoo to address further delays.

Please continue to monitor this page for further updates.

Nov 21, 2025 - 16:44 EST

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Apricot Operational
90 days ago
99.97 % uptime
Today
ETO Operational
90 days ago
99.97 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
99.95 % uptime
Today
NGP VAN Operational
90 days ago
99.95 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
CyberGrants Operational
90 days ago
99.95 % uptime
Today
WeSpire Operational
90 days ago
99.95 % uptime
Today
Network for Good Operational
90 days ago
99.96 % uptime
Today
Grantmaker Operational
90 days ago
100.0 % uptime
Today
GiveGab Operational
90 days ago
99.95 % uptime
Today
GiveGab Enterprise Operational
90 days ago
99.95 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
99.97 % uptime
Today
Mobilize Operational
90 days ago
99.97 % uptime
Today
Nonprofit Hub Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

ETO AU Patching Jan 23, 2026 10:00-14:00 EST

ETO in Australia will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Nov 24, 2025 - 12:15 EST

EA and NGP VAN Monthly Maintenance Jan 24, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

EA and NGP VAN Monthly Maintenance Jan 25, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Nov 21, 2025 - 15:56 EST

ETO Maintenance - Canada, US Public and US Private Jan 26, 2026 01:00-05:00 EST

ETO in North America will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Nov 24, 2025 - 12:16 EST

Network for Good Monthly Maintenance Jan 26, 2026 01:00-05:00 EST

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Nov 24, 2025 - 12:09 EST

EA and NGP VAN Monthly Maintenance Jan 26, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Nov 21, 2025 - 15:56 EST

Apricot AU Monthly Maintenance Jan 30, 2026 10:00-14:00 EST

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 19:47 EST

Apricot Monthly Maintenance - Canada and US Feb 2, 2026 01:00-05:00 EST

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 19:52 EST

NPO Hub, Grantwriter and Que Feb 2, 2026 01:00-05:00 EST

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 19:54 EST

One Cause Maintenance Feb 2, 2026 01:00-05:00 EST

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 19:56 EST

CyberGrants Patching Feb 9, 2026 01:00-05:00 EST

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 19:57 EST

Mobilize Monthly Maintenance Feb 9, 2026 01:00-05:00 EST

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:05 EST

Donor Drive Monthly Maintenance Feb 20, 2026 21:00 - Feb 21, 2026 01:00 EST

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 19:57 EST

EA and NGP VAN Monthly Maintenance Feb 21, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 19:58 EST

EA and NGP VAN Monthly Maintenance Feb 22, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 19:58 EST

Give Gab Maintenance Feb 23, 2026 01:00-05:00 EST

Give Gab will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:04 EST

Network for Good Monthly Maintenance Feb 23, 2026 01:00-05:00 EST

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:04 EST

EA and NGP VAN Monthly Maintenance Feb 23, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:00 EST

Apricot AU Monthly Maintenance Feb 27, 2026 10:00-14:00 EST

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:07 EST

One Cause Maintenance Mar 2, 2026 01:00-05:00 EST

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:08 EST

NPO Hub, Grantwriter and Que Mar 2, 2026 01:00-05:00 EST

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:07 EST

Apricot Monthly Maintenance - Canada and US Mar 2, 2026 01:00-05:00 EST

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:07 EST

Penelope AU maintenance Mar 6, 2026 09:00-13:00 EST

Penelope in Australia will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:09 EST

Mobilize Monthly Maintenance Mar 9, 2026 01:00-05:00 EDT

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:08 EST

Penelope Maintenance - Canada, US, UK Mar 9, 2026 01:00-05:00 EDT

Penelope in North America and the UK will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:09 EST

Salsa Patching Mar 16, 2026 01:00-05:00 EDT

Salsa will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:10 EST

Donor Drive Monthly Maintenance Mar 20, 2026 21:00 - Mar 21, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:10 EST

EA and NGP VAN Monthly Maintenance Mar 21, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:11 EST

EA and NGP VAN Monthly Maintenance Mar 22, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:11 EST

Network for Good Monthly Maintenance Mar 23, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:12 EST

EA and NGP VAN Monthly Maintenance Mar 23, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:12 EST

Apricot AU Monthly Maintenance Apr 3, 2026 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:13 EST

Apricot Monthly Maintenance - Canada and US Apr 6, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:14 EST

One Cause Maintenance Apr 6, 2026 01:00-05:00 EDT

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:14 EST

NPO Hub, Grantwriter and Que Apr 6, 2026 01:00-05:00 EDT

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:14 EST

Mobilize Monthly Maintenance Apr 13, 2026 01:00-05:00 EDT

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:15 EST

EA and NGP VAN Monthly Maintenance Apr 18, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:17 EST

EA and NGP VAN Monthly Maintenance Apr 19, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:17 EST

EA and NGP VAN Monthly Maintenance Apr 20, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:18 EST

ETO AU Patching Apr 24, 2026 10:00-14:00 EDT

ETO in Australia will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:21 EST

Donor Drive Monthly Maintenance Apr 24, 2026 21:00 - Apr 25, 2026 01:00 EDT

Donor Drive will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:16 EST

ETO Maintenance - Canada, US Public and US Private Apr 27, 2026 01:00-05:00 EDT

ETO in North America will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:21 EST

Network for Good Monthly Maintenance Apr 27, 2026 01:00-05:00 EDT

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:18 EST

Apricot AU Monthly Maintenance May 1, 2026 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:22 EST

NPO Hub, Grantwriter and Que May 4, 2026 01:00-05:00 EDT

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:23 EST

One Cause Maintenance May 4, 2026 01:00-05:00 EDT

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter slowness or intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Posted on Jan 11, 2026 - 20:30 EST

Apricot Monthly Maintenance - Canada and US May 4, 2026 01:00-05:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:23 EST

Mobilize Monthly Maintenance May 11, 2026 01:00-05:00 EDT

Mobilize will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:27 EST

CyberGrants Patching May 11, 2026 01:00-05:00 EDT

CyberGrants will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:25 EST

EA and NGP VAN Monthly Maintenance May 16, 2026 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jan 11, 2026 - 20:27 EST
ActionKit Uptime
Fetching
Apricot Uptime
Fetching
CyberGrants Uptime
Fetching
DonorTrends Uptime
Fetching
ETO Uptime
Fetching
EveryAction Uptime
Fetching
Mobilize Uptime
Fetching
NGP VAN Uptime
Fetching
Nonprofit Hub Uptime
Fetching
Penelope Uptime
Fetching
WeSpire Uptime
Fetching
Jan 20, 2026

No incidents reported today.

Jan 19, 2026
Completed - The scheduled maintenance has been completed.
Jan 19, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:00 EST
Scheduled - ActionKit will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Nov 24, 12:15 EST
Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

Unresolved incident: Salsa: Error In Reported Email Sent Counts / Yahoo Deliverability Delays.

Jan 12, 2026
Completed - The scheduled maintenance has been completed.
Jan 12, 02:32 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 02:00 EST
Scheduled - Mobilize will be undergoing regular scheduled maintenance from 2-4am EST

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Nov 21, 15:59 EST
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.